Katie Stowe

Cole Valley Cadillac responded

Thank you for bringing this to my attention. Please accept my sincerest apologies for the delay during your first service visit. We pride ourselves on respecting our guests' schedules, and it is clear that we missed the mark on our estimate. I understand how frustrating it is to see other vehicles move through the bays while you wait. Often, guests are in for quick services like tire pressure checks or battery tests, which can move faster than more comprehensive maintenance. However, that does not excuse the lack of communication regarding your specific wait time. We value your business as a Cadillac owner and would like to make this right. I would appreciate the opportunity to speak with you directly to ensure your next visit is seamless. Please reach out to me at (330) 372-1665 at your convenience. Best regards, Grace Cole

Cole Valley Cadillac responded

Thank you for choosing Cole Valley Cadillac. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Grace Cole Internet Manager graceh@colecars.net

Cole Valley Cadillac responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Grace Cole Internet Manager graceh@colecars.net

Cole Valley Cadillac responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Grace Cole Internet Manager graceh@colecars.net

Cole Valley Cadillac responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Grace Cole Internet Manager graceh@colecars.net

Cole Valley Cadillac responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Cole Valley Cadillac, we look forward to having you as a valued customer for many years to come! Grace Cole Internet Manager graceh@colecars.net

Cole Valley Cadillac responded

Thanks for sharing your thoughts about your experience with Cole Valley Cadillac. We appreciate your business and hope to see you again soon! Grace Cole Internet Manager graceh@colecars.net

Cole Valley Cadillac responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Grace Cole Internet Manager graceh@colecars.net

Cole Valley Cadillac responded

Dear Mr. Lewis, Thank you for sharing your feedback. I sincerely regret the ongoing frustration you’ve experienced with your vehicle. We completely understand that having a third transfer case installed is far beyond what any owner should expect, and we share your disappointment that this has been a recurring issue. I want to assure you that our team has worked diligently to advocate for you throughout this process. We have made every effort to minimize the financial impact on your end. While we have done everything within our local power to provide a resolution and keep costs down, we respect your decision regarding the vehicle. We truly value the relationship we’ve had with you and wish the circumstances were different. Sincerely, Cole Valley Cadillac

Cole Valley Cadillac responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Cole Valley Cadillac. Grace Cole Internet Manager graceh@colecars.net