Katie Eckman

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're so glad to hear that our team was able to quickly fix your car and take care of the cost. At Gordie Boucher Ford of Kenosha, we’re committed to doing right by our customers, and it’s wonderful to know you had such a positive experience with our caring and professional staff. We appreciate your trust and look forward to helping you again in the future! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the fantastic review! We're glad you enjoyed our new, clean dealership and had such a positive experience with Katie. Her friendly and informative approach, along with going the extra mile to provide a tire quote and offer a free car wash, truly reflects the level of service we strive for at Gordie Boucher Ford of Kenosha. We appreciate your high recommendation and look forward to serving you again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your honest feedback—we’re glad to hear you had a great experience with our service department, including the helpful video update. However, we’re truly sorry to hear that your experience with our sales department didn’t meet expectations. This is not the impression we want any of our customers to leave with, and we’d appreciate the opportunity to learn more and make things right. Please feel free to reach out to one of our Sales Manager at 262-697-0700 so we can better understand what happened and work to improve. Your feedback is important, and we hope to have the chance to earn your full trust in the future. 262-697-0700

Gordie Boucher Ford of Kenosha responded

Thank you for your feedback, and we sincerely apologize for the inconvenience you’ve experienced. We understand how frustrating it must have been to have your truck left and without communication this is not the standard we hold ourselves to at Gordie Boucher Ford of Kenosha. We’ve tried to locate your service record using the username provided but have been unable to find your file. We’d greatly appreciate it if you could reach out directly to our Service Manager Belal Barakat or your service advisor Katie Eckman @ 262-697-0700 so we can identify your vehicle and take the appropriate steps to address the situation. We’re committed to making this right and hope to earn back your trust. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're glad to hear you experienced fast service and found our team to be friendly and helpful. We're also happy you learned about our complimentary service pickup—it's one of the many ways we aim to make your experience more convenient. We appreciate your support and look forward to serving you again at Gordie Boucher Ford of Kenosha! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're glad you enjoyed our new dealership and appreciated the great pricing on your oil change and tire rotation. At Gordie Boucher Ford of Kenosha, we’re proud to offer both value and quality service. We truly appreciate your recommendation and look forward to seeing you again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're so glad to hear that Katie was able to quickly get the part you needed and resolve the issue right away. At Gordie Boucher Ford of Kenosha, we’re committed to providing fast, efficient, and helpful service every time. We appreciate your trust and look forward to assisting you again in the future! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the 5-star review! We're so glad you felt welcomed and supported by our team, and that you're enjoying our new location—we’re proud of the space we’ve created for our customers. A big shoutout to Katie for delivering such great service! We appreciate your kind words and look forward to seeing you again at Gordie Boucher Ford of Kenosha! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the amazing review! We're thrilled to hear that Elijah, Katie, and AJ J all played a role in making your experience smooth, informative, and enjoyable. It’s great to know the team at Gordie Boucher Ford of Kenosha delivered the kind of service that made a lasting impression. We truly appreciate your recommendation and look forward to serving you again. Thanks for being part of the Boucher family! Sal Pappalardo General Manager