Kati Patterson

I’ve been trying for days to get the reconditioning report on a vehicle I’m seriously interested in, but the experience has been nothing short of a mess. Veronica, the online salesperson, repeatedly me report on a vehicle I’m seriously interested in, but the experience has been nothing short of a mess. Veronica, the online salesperson, repeatedly messaged me to come in, even scheduled an in-person appointment — all before providing the information I specifically asked for. I was bounced between departments, told I needed to speak to finance for warranty info, left voicemails, only to have finance say, “talk to sales.” Sales? They’ve been no help either. I’ve spoken to multiple people — Mike, Cliff, Veronica — and each one either promised to send over information that never came or gave vague excuses. One said the report would be over “right away” (twice), another claimed the car was still being prepped. How is it still being “prepped” when it’s been listed for sale since January 17, 2025? That’s three months! Either the car’s not ready, or your team is just stringing people along. I called one last time spoke to Andy who helped navigate the reconditioning report issue and offered to help start financials. I made it very clear that I am pre-approved but wouldn’t mind giving their financing a shot to beat the rate only AFTER I received the reconditioning report and we’ve agreed to OTD cost. We are now another day later with no report in sight, still haven’t heard back from finance on warranty options. I was ready to buy, but the disorganization, poor communication, and constant runaround have completely killed my interest. It shouldn’t (and previously hasn’t) taken 3 days to purchase a vehicle. Do better. More

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Tabesh was extremely nice and super helpful throughout the whole process. He answered all of my questions and made this purchase a breeze. Highly recommended! the whole process. He answered all of my questions and made this purchase a breeze. Highly recommended! More

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Everyone was super helpful and made sure I got the best deal possible. Will use them in the future deal possible. Will use them in the future More

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It was a busy Saturday—and the end of the quarter to boot—but you’d never know it with Andy. He never made us feel rushed or like he was just trying to close a deal. Instead, he took his time, was super boot—but you’d never know it with Andy. He never made us feel rushed or like he was just trying to close a deal. Instead, he took his time, was super friendly and helpful, and even went out of his way to show us SUVs that weren’t on the main lot to make sure we had all the options. We ended up with a new Hyundai Kona, and the entire process was smooth and stress-free. The staff at Suntrup South were also very accommodating, making the experience even better. We truly felt like more than just another sale. If you’re looking for a great car-buying experience, definitely ask for Andy! More

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Andy was the best salesman we have had. He knew exactly what we wanted and the budget we needed to stay in. I would definitely recommend him! He knew exactly what we wanted and the budget we needed to stay in. I would definitely recommend him! More

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Caleb was fantastic. He asked me several questions about what options were important to me in a car and made sure he didn’t oversell on features I’d never use. I had a He asked me several questions about what options were important to me in a car and made sure he didn’t oversell on features I’d never use. I had a fairly quick turnaround time that I needed to purchase a car so he found one that matched my needs at a nearby dealership. He had it the next day when I returned and had all the paperwork ready to go so I didn’t have to wait long. I came after work which ended up keeping him past close, he was so gracious and it never felt like he was in a hurry. He even offered to stay longer to walk me through the features of the car. He was incredibly kind and so easy to work with. More

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Appreciated being greeted when I walked into the showroom and being directed to Andy Gildehaus. My sister purchased a vehicle from him 3 weeks prior and had nothing but praise for him. and being directed to Andy Gildehaus. My sister purchased a vehicle from him 3 weeks prior and had nothing but praise for him. More

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Clean place, easy to find what I needed and was a very low stress process low stress process More

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I will only buy a car from Syntrup Hyundai! Kyle Durbin and his manager, Bobby Schliesser, were amazing to work with. They went above and beyond to make sure everything was just right. Kyle lis Kyle Durbin and his manager, Bobby Schliesser, were amazing to work with. They went above and beyond to make sure everything was just right. Kyle listened to my needs and situation and helped me find the perfect fit for my family. They stayed in contact with us and kept us updated every step of the way. Kyle is the best and I would recommend him to anyone looking for a car! More

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Kyle was easy to work with! Buying a new car is a huge decision and he was patient with me. Buying a new car is a huge decision and he was patient with me. More

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