Kathy Smith

Excellent place to buy a new Nissan. . Hassle free and treat you right every time... . Hassle free and treat you right every time... More

Report | Print

Gates nissan is a great place to get a new car, Brittney was our salesperson she was wondering, she helped us out a lot, I recommend her all the time. was our salesperson she was wondering, she helped us out a lot, I recommend her all the time. More

Report | Print

Over a month, $2,000 later, 5 times in their shop. Still car not fixed. This place is a thief, would not recommend them at all. Still car not fixed. This place is a thief, would not recommend them at all. More

Report | Print

We have been buying from this dealership for almost 40 years. We met Scott Whitt when he was a salesman, several years ago, and any time I have a question, I know I can call him. He’s a great guy. My re years. We met Scott Whitt when he was a salesman, several years ago, and any time I have a question, I know I can call him. He’s a great guy. My recent purchase was just a few days ago, and after talking with Scott, he set me up with a fantastic young man, so knowledgeable and patient with me who knows very little about technology. I left there with such a good feeling. No buyer,’s remorse!! The service department has always treated me with respect and have always been able to fix any problem I might have. What more can I say? Great people and great service!😊 More

Report | Print

I have been a customer at Gates Nissan Richmond for over 15 years. This week I purchased my third new vehicle from them. Aladdin worked with me, and he is amazing! So knowledgeable. He explained and dem 15 years. This week I purchased my third new vehicle from them. Aladdin worked with me, and he is amazing! So knowledgeable. He explained and demonstrated all aspects of the car, and was a whiz in connecting my phone with all the technological components of the car. The vehicle I traded in was eight years old and I had no idea auto technology had changed so much in eight years. I know I'll be calling him to find out how to change a feature or how to set something up. Only Gates services my vehicles. The service department always friendly, always helpful. Jobs done right the first time. Never any do-overs. Kathy and Brian have been in the service department all the years I've been going to Gates. They always explain what repairs/service was done and what future maintenance/service may be needed. Gates is a great dealership. No pressure or pushy people. They will work with you in any way possible to make you a happy customer. More

Report | Print

Excellent service! Excellent employees! Great dealership hands down! I've been with Gates since 08 and have never had a bad experience. From the salespeople to the serv Excellent employees! Great dealership hands down! I've been with Gates since 08 and have never had a bad experience. From the salespeople to the service employees, everyone is polite and professional. As well as easy to talk to! More

Report | Print

First off I'm not good at writing reviews but here goes. I purchased my first new car at Gates Nissan in October of 2020. A salesman by the name of Michael Stidham showed me a few vehicles. He was knowledge I purchased my first new car at Gates Nissan in October of 2020. A salesman by the name of Michael Stidham showed me a few vehicles. He was knowledgeable and kind. Made my experience truly pleasant. I did purchase a vehicle with his help. I continued to have my vehicle serviced at the dealership. The service staff is excellent. Thank you Gerald, Andrea, Kathy and the guys in the shop. Fast forward to March of 2025. I purchased another vehicle with the help of Megan Gross. She was also knowledgeable and kind. A pleasure to deal with. Thank you Megan. And thank you Emily and Victoria. Thank you to Kim who transfers my calls. One last thing. I do wish the checkout counter was a little friendly but you never know what someone is going thru. Thank you Gates Nissan. More

Report | Print

I found the vehicle I was looking for in inventory and was able to make a deal. was able to make a deal. More

Report | Print

The managers and sales advisors are great! Very friendly, helpful and willing to work with you to make a deal. I would recommend Gates Nissan in Richmond, KY to anyone. Very friendly, helpful and willing to work with you to make a deal. I would recommend Gates Nissan in Richmond, KY to anyone. More

Report | Print

Worst service department I've ever dealt with. I've owned 7 Nissans from gates and I'M DONE. They will make some kind of excuse why they can't fix your vehical or tell you there is nothing wrong w I've owned 7 Nissans from gates and I'M DONE. They will make some kind of excuse why they can't fix your vehical or tell you there is nothing wrong with it.l everytime. Happened multiple times now with several different vehicals. Last week took new Frontier in for 1st service. Seat has rocked back and forth since I brought it home. Thought I would just get it fixed during first service. They changed oil and pulled it back in the bay and said nothing was wrong. I said they didn't drive it then because the seat rocks everytime you take off and stop. Sat there for close to another hour. Never saw the truck leave and they said someone else looked at it and nothing was wrong. Guess I'll just drive this piece of xxxx with the seat rocking back and forth. 6,000 miles on it. I guess they come standard with rocking chairs now. I could go on and on about this service department, but how about I take my business elsewhere from now on. DONT USE GATES FORD, NISSAN, TOYOTA AND ON AND ON. Find a dealer that Steve gates dosent own. Buyer beware. More

Report | Print