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9 Reviews of Katherine Cebula
December 17, 2025
This dealer was great to work with, impressed with the quality of used vehicles and the ease of doing business with them. quality of used vehicles and the ease of doing business with them. More
by ADONIS.PASEIRO
Verified CustomerOther Employees Tagged: Emily Anker
December 05, 2025
If I could do it all over again I would not, we agreed on one price then once my ride left they switched it up as if I had choice, I was there 6 hours and left with a dirty car because I was tired of being t one price then once my ride left they switched it up as if I had choice, I was there 6 hours and left with a dirty car because I was tired of being there they did day I could bring it back but who wanted to do that More
by SENETHAG1226
Other Employees Tagged: Emily Anker
December 03, 2025
They did work really hard to make this happen for me! They are also very nice people, very friendly and knowledgeable! They are also very nice people, very friendly and knowledgeable! More
by adro41
Other Employees Tagged: Emily Anker , Lorenzo is the champion!
November 20, 2025
Once I purchased my vehicle, I never heard back from the dealership, even though I still had concerns. Very unprofessional. dealership, even though I still had concerns. Very unprofessional. More
by domoniquejw
Other Employees Tagged: Emily Anker , Amy
October 15, 2025
Gravity Autos Jacksonville provided an excellent car-buying experience! The staff was friendly, transparent, and made the whole process quick and easy. Highly recommend them for anyone looking for a car-buying experience! The staff was friendly, transparent, and made the whole process quick and easy. Highly recommend them for anyone looking for a quality vehicle and great service! More
by Ethan Davis
October 13, 2025
Super smooth experience from start to finish. The staff was knowledgeable, respectful, and never pushy. I left with the exact car I wanted and total peace of mind. Would definitely return. The staff was knowledgeable, respectful, and never pushy. I left with the exact car I wanted and total peace of mind. Would definitely return. More
by Rachel Thompson
September 23, 2025
I purchased a vehicle from Gravity Autos Jacksonville on May 9, 2025. I traded in my old car, which was a 2022 Toyota RAV4, which they agreed to pay off as part of the transaction. It is now September 23, 2 May 9, 2025. I traded in my old car, which was a 2022 Toyota RAV4, which they agreed to pay off as part of the transaction. It is now September 23, 2025, and they still have not paid off my trade in. I have called them dozens of times over the last few months. They rarely answer and never call me back. I have visited them in person 3 times as well. They have offered excuses and delay tactics but never pay off my old trade in. They initially said they had turnover in their department, then they said they were waiting for the corporate office to write them a check, so that they could then write a check for my payoff amount. Additionally, I have had to make additional car payments on a car that I don't own any longer so that my credit was not impacted due to late payments. I have worked with 3 different finance people at this location and they clearly are telling me lies just so I will leave their facility. I have now retained legal counsel as my next step in order to get my trade in paid off and for them to reimburse me for my additional car payments. I wrote them a Demand Letter on 8/29/2025 and they sent a check to my credit union. On 9/8/2025, my credit union was unable to cash the check and stated "Return Reason Unable to Locate Account". Credit Union is saying that the account number was not able to be located which means the account number was either incorrect or fraudulent. It looks like they mailed a fraudulent check to the credit union, which I believe is a crime. I have reached out to the Jacksonville Sheriff's Office as well. More
by tyson
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