Katelyn S.

I had a 7:00 am appointment for an oil change, it took 3 hours, unacceptable. When it was done there were service recommendations one being a new air filter for 92$, really I bought a KN filter for 19$ and hours, unacceptable. When it was done there were service recommendations one being a new air filter for 92$, really I bought a KN filter for 19$ and it took 2 minutes to install. The brake fluid change and alignment were recommended, after 3 hours forget it. I've bought 3 Jeeps from this dealership, what happened? Total lack of urgency, the service rep was pleasant and professional, obviously a management issue. I'll only be back when you get your act together, You probably should have spent the remodeling money on staff. More

by davidbjones Verified Customer Verified Customer

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I was told the recall would take 2-21/2 hours. I dropped the car off at 9 and was told at 1:00 it was ready. I asked for a shuttle to pick me up, I am 5 minutes away and waited an hour and 15 minu I dropped the car off at 9 and was told at 1:00 it was ready. I asked for a shuttle to pick me up, I am 5 minutes away and waited an hour and 15 minutes so I had to have a neighbor drive me because I had to pick up my kids from school. I sent multiple texts asking where the shuttle was because I needed to pick up my kids and it took 40 minutes for a response. I was not informed there would be a delay. My car was not finished, the cover was not closed and there was a wire unconnected and dangling when I picked it up. I tracked my car and saw it was not serviced until 2 hours after I dropped it off and it was obviously finished earlier because the car was extremely hot from sitting in the sun. When I arrived to pick it up it took 10 minutes to get my car delivered to me. The whole experience was infuriating and the lack of concern was noticed. I seriously have no desire to bring my car back here or buy another car here. (BTW we bought 2 last year) so these are the experiences that get repeated instead of even receiving moderate service, I honestly don’t even know if the recall was completed because I was not provided any paperwork. Treat your customers with respect and keep them updated if there is a delay. I had no idea my car would be gone all day and had my kids waiting for me to pick them up because it took so long. The driver apparently came to pick me up after I had to ask my neighbor to drive me I have pictures of how my car was delivered and you should have a record of the text messages, if not I do. More

by MOLLY3M Verified Customer Verified Customer

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My oil change was taken care of as soon as I requested it and was finished with efficiency! Thank you! and was finished with efficiency! Thank you! More

by RYAN@SEATTLEjeep.com Verified Customer Verified Customer

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Just bought a Jeep Wrangler Rubicon and I am so excited. Richard Ewing the sales manager helped me get the Jeep. He was very helpful and knowledgeable about the vehicles on the lot. He answered all excited. Richard Ewing the sales manager helped me get the Jeep. He was very helpful and knowledgeable about the vehicles on the lot. He answered all my questions and concerns. I am confident I left with the right vehicle for me. Highly recommend buying a car from here. Ask for Richard Ewing. He has a great team going there and would recommend buying a Jeep from here. More

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I sent a note to over 15 dealers in WA State witht the car I wanted - it was nothing crazy but I had to have a Baltic Gray Altitude with as FEW miles on it as possible. I emailed the Inet. Manager Matthew car I wanted - it was nothing crazy but I had to have a Baltic Gray Altitude with as FEW miles on it as possible. I emailed the Inet. Manager Matthew Trujilloand he was the first to respond to me out of every dealer I sent the exact same message to. SJ had the best price and made the transaction as easy as could be. The car was pulled up and had plenty of gas for a drive, and the nice gal Katelyn showed me all the features (she said she has the same mode, so she was a bit of an expert). I was in and out in an hour and I felt like they truly valued my time. This is the mark of an exceptional dealership in the modern age, and I for one enjoy an experience rather than the Tesla "this is just a transaction" approach. Cars are very emotional purchases, it not like buying a computer. I appreciate the human interaction aspect of a purchase. More

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As I was web searching for a used Jeep, they quickly identified my interest and began emailing me right away, inquiring about my preferences and providing a list of Jeep vehicles to consider. I actually identified my interest and began emailing me right away, inquiring about my preferences and providing a list of Jeep vehicles to consider. I actually fell in love with one of the first ones I saw and drove. I received 100% satisfaction in customer service from Adam, Katalyn, and Rich, who ensured the car was in perfect condition. I'm impressed with this service, and now I have a new Sahara Jeep! Thank you again! More

by FA Verified Customer Verified Customer

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This is a great dealership and it is the reason I am a repeat customer. Thank you Noah McKee for always being so professional and helpful when I bring my Jeep in for service appointments. Thanks to Te repeat customer. Thank you Noah McKee for always being so professional and helpful when I bring my Jeep in for service appointments. Thanks to Terry Hogan as well for all of your great assistance. More

by H Verified Customer Verified Customer

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Matt was so kind and efficient to work with! I enjoyed working with him - the process was quick and smooth I enjoyed working with him - the process was quick and smooth More

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Immanuel Was very knowledgeable of jeeps , big asset to the dealership , pleasure to work with, Katelyn was very helpful as well , over all very pleasant car buying experience the dealership , pleasure to work with, Katelyn was very helpful as well , over all very pleasant car buying experience More

by ROBCBROOKS Verified Customer Verified Customer

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The dealership was very professional. Clean and courteous. Terry Hogan was outstanding in his approach. Clean and courteous. Terry Hogan was outstanding in his approach. More

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