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Katelyn Neu
Katelyn Neu at Audi Dallas
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Katelyn Neu

Service Advisor

Audi Dallas

5033 Lemmon Ave
Dallas, TX 75209

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4.4
30 Reviews
4.4

30 Reviews

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30 Reviews of Katelyn Neu

November 06, 2024

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Employee Rating

Over priced. I took my car in for over heating, $4,000 later each I was in SHOCK. Detail on invoice I see screws for $6. They said they would discount the evalua More

by Craigdailey2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Daniel McClure, Marvin Clayton, Erik Muniz, Abby Lopez, Andy Mireles , Alan Cavin, Brandon Hunter

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Nov 06, 2024

Audi Dallas responded

Craig, we are sorry to hear that you are still discontent with the pricing of your recent service visit and appreciate your continued feedback. Unfortunately, there is was active recall on your car and the vehicle is out of factory warranty by both time and mileage by a substantial margin. We checked in with our team and understand that Eric reached out to discuss your frustration and ultimately ended up providing you a $200 refund towards the total to assist with the costs you were concerned about including miscellaneous parts like screws. If you would like to follow up additionally, you may always reach our Service Manager, Brandon Hunter directly at bhunter@audidallas.com or 214-561-1849 and he would be happy to discuss your concerns. We appreciate your business and your feedback and look forward to serving you additionally. Take care and best wishes!

May 31, 2024

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Employee Rating

The service at Audi is excellent. I have had my car for one year and love it! More

by Janet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel McClure, Marvin Clayton, Erik Muniz, Abby Lopez, Andy Mireles , Alan Cavin, Brandon Hunter

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May 31, 2024

Audi Dallas responded

Janet, thank you for sharing 5-stars and noting our sevice is excellent! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

March 29, 2024

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Employee Rating

It took like 2 hours long while I WAS WAITING which seems to be alot. It was too long for me. More

by michhelmke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 30, 2024

Audi Dallas responded

michhelmke, thank you for sharing constructive feedback regarding the delay you experienced in service. We apologize that it took longer than anticipated and we yearn to provide you improved, more timely experiences on future visits. Thanks again for your business and your note. See you next time. Take care and best wishes!

March 08, 2024

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Employee Rating

Ramsey was great. I didn't mind waiting for my service to be completed. Everyone in the dealership is always friendly, I can work peacefully, and have the bonus availa More

by K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ramsey Guillory

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Mar 09, 2024

Audi Dallas responded

K, thank you for sharing 5-stars and noting that Ramsey was great to work with! We appreciate your business and your feedback and we look forward to serving you additionally when the time comes. Thanks again!

December 29, 2023

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Employee Rating

Service was excellent. Easy to book appointment. Service was completed on time. Very happy with Audi Dallas. More

by nardhau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel McClure, Marvin Clayton, Erik Muniz, Abby Lopez, Andy Mireles , Alan Cavin, Brandon Hunter

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Dec 29, 2023

Audi Dallas responded

nardhau, thanks for sharing 5-stars and noting your time with us in service! We appreciate your business and your feedback. See you next time. Thanks again!

November 27, 2023

Dealership Rating
Employee Rating

Very happy with Audi Dallas. Love our A6 Allroad wagon. Pleased with the Tech support. More

by BJ
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Jaramy LaLonde, Michael Bakolias, Christian Stovall

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Nov 27, 2023

Audi Dallas responded

BJ, thank you for sharing 5-star praise and noting an excellent experience with Jaramy, Michael, Katelyn and Christian! We love seeing that you had a 5-star visit. Thanks for your positive feedback and kind words. See you next time. Thanks again!

July 15, 2023

Dealership Rating
Employee Rating

Service was amazing. Every time I go to the dealership I’m treated so well! More

by margaretlodom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel McClure, Marvin Clayton, Erik Muniz, Abby Lopez, Andy Mireles , Alan Cavin, Brandon Hunter

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Jul 16, 2023

Audi Dallas responded

margaretlodom, thank you for sharing 5-stars and mention of amazing sevice! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

September 29, 2022

Dealership Rating
Employee Rating

I am happy with excellent customer service. However, it will be better if service center answer phone call immediate. More

by Moin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brandon Hunter

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Sep 29, 2022

Audi Dallas responded

Moin, thank you for sharing praise regarding the customer service you received. We appreciate your feedback and look forward to serving you additionally on future visits. Thanks again!

September 17, 2022

Dealership Rating
Employee Rating

I had a pleasant experience. My service supervisor was efficient, professional, and nice overall! Complimentary coffee, drinks, and snack variety area to choose from, while you w More

by Audi4000
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Daniel McClure

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Sep 19, 2022

Audi Dallas responded

Audi4000, thank you for sharing 5-star praise! We're glad to hear our team is professional and efficient! We appreciate your endorsement. See you next time. Take care!

August 25, 2022

Dealership Rating
Employee Rating

Poor customer service and communication. I had to follow-up multiple times and also needed to escalate to get the status of my car. Not delivered on-time as promised. Very disappointed. More

by Deepak Bundela
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
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Aug 25, 2022

Audi Dallas responded

Deepak, we apologize that your vehicle was not delivered in a timely manner after we recently removed the third row seat to remove the glass and that we didn't communicate adequately throughout the process. We are passing your feedback along to our leadership for review and yearn to provide you improved experiences on your future visits. Best wishes.

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