Kassidy Donado
Kassidy Donado at Dick’s CJDR of Wilsonville
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Kassidy Donado

Service Advisor

Dick’s CJDR of Wilsonville

25600 SW Parkway Center Dr
Wilsonville, OR 97070

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4.1
14 Reviews
4.1

14 Reviews

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14 Reviews of Kassidy Donado

January 06, 2025

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What I thought was a burn out headlight it was actually a wiring problem what you guys fixed in a jiffy More

by kevinpattlewis
Service Price Transparency
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Recommend Dealer
Yes
Jan 08, 2025

Dick’s CJDR of Wilsonville responded

Thank you for your feedback! I'm glad to hear that we could resolve the wiring issue quickly for you. At Dick's Chrysler Jeep Dodge of Wilsonville, I strive to provide efficient service to meet our customers' needs. If you have any further questions or concerns, please don't hesitate to reach out. I appreciate your business! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

December 24, 2024

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Kassidy was great! She was super personable and got my Challenger in and out smoothly, now with a perfect working radio of course! She was also super communicative thro More

by my03srt4neon
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Recommend Dealer
Yes

Other Employees Tagged: Drew Pierce

Dec 26, 2024

Dick’s CJDR of Wilsonville responded

Thank you for your fantastic review! I'm thrilled to hear that Kassidy provided you with such personable and smooth service while getting your Challenger's radio working perfectly. Great communication is key, and we're glad to know she excelled in that area. We appreciate your feedback and hope to serve you again at Dick's Chrysler Jeep Dodge of Wilsonville!

December 14, 2024

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The communication from Kassity was not good on the first day I call her to find out about my truck then she texted me back on the next day I called around 4:00 she texted back on Thursday and Friday I decid More

by petejmartini
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Recommend Dealer
No
Dec 17, 2024

Dick’s CJDR of Wilsonville responded

Thank you for sharing your experience with us. I appreciate your feedback regarding the communication and pricing concerns you faced during your visit to Dick's Chrysler Jeep Dodge of Wilsonville. Your insights help us understand where we can improve. I want to ensure that our customers receive timely communication and fair pricing on services. If you have any further concerns or suggestions, please feel free to reach out to me directly. I'm here to assist you and ensure a better experience in the future. Thank you for choosing us, and I look forward to serving you again. Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

December 12, 2024

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Love the indoor show room. The choice of used cars is excellent, no turds or lemons. Their new car selections are on point. I’ve bought both. More

by briancase72
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Recommend Dealer
Yes

Other Employees Tagged: Tyler Chang

Dec 13, 2024

Dick’s CJDR of Wilsonville responded

Thank you for your feedback! We're glad to hear you love our indoor showroom and appreciate our selection of both used and new vehicles here at Dick's Chrysler Jeep Dodge of Wilsonville. It's great to know you've had positive experiences with your purchases. We look forward to serving you again in the future! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

December 07, 2024

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Estuvo bien en lo general solo siento que no tuvo mucha empatía con la situación la persona que trate . More

by Elrusodeoaxaca
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Recommend Dealer
Yes
Dec 09, 2024

Dick’s CJDR of Wilsonville responded

Gracias por compartir tu experiencia. Valoramos tu comentario y entendemos la importancia de la empatía en cada interacción. Te invitamos a comunicarte con nosotros directamente en Dick's Chrysler Jeep Dodge de Wilsonville para abordar tus inquietudes de manera más detallada. Apreciamos tu retroalimentación y esperamos poder mejorar tu experiencia en el futuro. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

November 29, 2024

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There were a few mistakes made during the initial processing of my vehicle. But the dealership stood behind everything and it was a pretty smooth transition through service. More

by Bruce
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Recommend Dealer
Yes

Other Employees Tagged: Ryan Rummerfield, Joshua DeLaunay , Drew Pierce

Dec 01, 2024

Dick’s CJDR of Wilsonville responded

Thank you for your feedback, Bruce. We appreciate you sharing your experience with us. It’s great to hear that despite the initial mistakes, Dick's Chrysler Jeep Dodge of Wilsonville was able to support you and ensure a smooth transition through service. Should you have any further concerns or questions, please feel free to reach out. We look forward to assisting you again! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

November 25, 2024

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The staff at Dick's was great throughout the process of purchasing my slightly used truck. They listened to my needs and negotiated an amazing deal which included adding features to the truck that were a m More

by jbaxter17
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Recommend Dealer
Yes

Other Employees Tagged: Joshua DeLaunay , Shawn, Joe and Ryan in sales

Nov 26, 2024

Dick’s CJDR of Wilsonville responded

Thank you for your wonderful review! We're thrilled to hear that our team at Dick's Chrysler Jeep Dodge of Wilsonville was able to meet your needs during the purchase of your slightly used truck. It's great to know that you appreciated the added features and cosmetic repairs. Your recommendation means a lot to us! We look forward to serving you and your friends in the future. Safe driving! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

November 18, 2024

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First time getting service here. Very fast service an answered all of my needs I will be getting my service done here from now on. Thank you!. More

by Erik
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Recommend Dealer
Yes
Nov 20, 2024

Dick’s CJDR of Wilsonville responded

Thank you for your wonderful review! I'm thrilled to hear that your first experience with Dick's Chrysler Jeep Dodge of Wilsonville was positive and that our team met all your service needs quickly. I look forward to welcoming you back for your future service appointments. Your satisfaction is our priority! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

November 05, 2024

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Misrepresentation of service quoted. Was quoted one price when scheduled service....at time of payment there was an 83% increase in the price with a false explanation as to why. More

by aphilp00
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Recommend Dealer
No
Nov 07, 2024

Dick’s CJDR of Wilsonville responded

Thank you for sharing your experience with us. I understand your concerns regarding the unexpected price increase during your service at Dick's Chrysler Jeep Dodge of Wilsonville. Your feedback is important, and I would like the opportunity to address this issue directly. Please feel free to contact me so we can discuss this further. Thank you for bringing this to my attention. Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

October 17, 2024

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Kassidy was extremely helpful, considerate & amazing through the whole process! Highly recommend coming to her for service. BEST experience I’ve ever had at a Dealerships Service Department! More

by Jay Remy
Service Price Transparency
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Recommend Dealer
Yes
Oct 18, 2024

Dick’s CJDR of Wilsonville responded

Thank you for your wonderful feedback! I'm thrilled to hear that Kassidy provided you with such a great experience at Dick's Chrysler Jeep Dodge of Wilsonville. Your recommendation means a lot to me, and I look forward to serving you again in the future! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

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