Kassean Jackson

On June 6th, my mother—who has been a loyal Kia and Hyundai customer for years—brought her vehicle in for service at this dealership. We did not hear a single update until July 8th, when I called my Hyundai customer for years—brought her vehicle in for service at this dealership. We did not hear a single update until July 8th, when I called myself to check in. At that time, I was told the issue appeared to be a sensor problem that could be covered under warranty. My mother was asked to provide her license, registration, and maintenance records, which she submitted that same day after receiving a text message from the service department. On July 9th, I followed up via text and voicemail—no response. On July 16th, I called again and was told someone would reach out. Later that day, I finally received a call stating that the issue was now sludge in the engine, not a sensor. We were told documentation and photos would be sent over that day. The only thing we’ve received so far is a vague note saying there was “no oil on the dipstick” when the vehicle was brought in. Since then: • No one has followed up. • No documentation or photos have been provided. • I have called four times today and my mother has called twice, all with no response. • A text sent on Saturday also went unanswered. Timeline Summary: 1. June 6 – Vehicle dropped off. 2. June 6–July 8 – No contact or updates. 3. July 8 – Told it’s a sensor issue under possible warranty. 4. July 16 – Told it’s an engine sludge issue instead, despite full maintenance records. 5. No supporting documentation or photos have been provided. 6. Calls, emails, and texts have gone unanswered. 7. The vehicle has now been in the dealership’s possession for over 7 weeks. 8. A complaint has been filed with the Better Business Bureau. This level of communication and service is unacceptable. At this point, we expect: • A full written diagnosis with proper documentation and photos • A clear explanation for the conflicting information we’ve received • A concrete plan for resolution, including when and how the vehicle will be repaired or returned More

Report | Print

Excellent service the salesman was helpful patient and kind. He didn't force anything on us. kind. He didn't force anything on us. More

Report | Print

Did not take to long get car,salesman was knowledgeable about cars in stock,good experience about cars in stock,good experience More

Report | Print

Great experience. Everyone was nice polite and helpful. Even gave me free advice to help me in the future. Everyone was nice polite and helpful. Even gave me free advice to help me in the future. More

Report | Print

I really enjoyed the entire sales process! Everyone there is so nice and professional and I love my new car! What a pleasant experience. David, Ed and Jett in finance were great! I even got to Everyone there is so nice and professional and I love my new car! What a pleasant experience. David, Ed and Jett in finance were great! I even got to speak with the General Manager for a moment when he came to check up on me, I think his name was Fortunes! Overall what a great buying experience and I will definitely be telling all my friends and family to come to Central Kia of Plano for their next car purchase! More

Report | Print

Justin and Omar are a great team and I would absolute reccomend them to anyone looking for a car. reccomend them to anyone looking for a car. More

Report | Print

These guys are great, from everyone in sales, to service, and even finance. Highly recommend Central Kia to anyone looking for a new car. and even finance. Highly recommend Central Kia to anyone looking for a new car. More

Report | Print

Always on top of everything and help me out with my car needs! I have gotten 4 cars thru this Kia and every time they work with me to get me the best service and what I want definitely recommend! needs! I have gotten 4 cars thru this Kia and every time they work with me to get me the best service and what I want definitely recommend! More

Report | Print

My service advisor was very informative and knowledgeable he kept me informed about the work being done and the cost. he kept me informed about the work being done and the cost. More

Report | Print

Excellent and great job done by you and I will be your next customer again and thanks for everything next customer again and thanks for everything More

Report | Print