Kasey Mathias

Poor poor customer service Bought a 22 Tucson and the lease has been up For three months now yet tried to call the dealer sales dept and buy the vehicle with no answer from sales Trevor Torres was rud lease has been up For three months now yet tried to call the dealer sales dept and buy the vehicle with no answer from sales Trevor Torres was rude and only cares about the $3000 bait n switch program yet the owner Rick Torres is sitting in fla as absentee dealer, principal owner and never return bc anyone calls That what happens when you let children run a dealer If you get a call from the sales team RUN AWAY they don’t have your best interest in mind And most of the USED VEHICLES are smashed Up vehicle they bought from the auction Check car fax and watch out for the $3000 upsell scam More

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They sold me a car with bad brakes cracked rim quick to argue with you awful argue with you awful More

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Stay far away they know every trick in the book. You won’t realize it till you own it. They Sold my trade in before 72 hr grace period , agree to one thing sales receipt. Completely different , car You won’t realize it till you own it. They Sold my trade in before 72 hr grace period , agree to one thing sales receipt. Completely different , car was $2000 over sticker price and civil suit coming up. Civil suit coming More

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Please don’t waist your time or money going to this dealership, they had me lie to the bank in order for a fund to go through on a car that I didn’t even want in the First place, I could not afford suc dealership, they had me lie to the bank in order for a fund to go through on a car that I didn’t even want in the First place, I could not afford such high payments, in which I told them and they said there was nothing they could do for me. I traded in my car in which they “sent away” even before the fund got approved. I went back for my car after telling them I couldn’t afford the car and my trade in was already gone 12 hours after taking possession of the new car which is illegal, if anyone has any legal information on how to help me with this situation please get back to me, if this takes going to the attorney general I will do so. More

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They really didn’t help us at all avoid these people. We traded in 2 cars. They gave us nothing for them. They gave us no loyalty credits. It took 2 weeks to get the car registered they really don’t know wh traded in 2 cars. They gave us nothing for them. They gave us no loyalty credits. It took 2 weeks to get the car registered they really don’t know what the are doing. Avoid them at all cost More

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Bought a 22 Tucson great vehicle great teck more room Bought a 22 Tucson great vehicle great teck more room than a Santa Fa Vehicle Drives itself with the steering assist pkg Bought a 22 Tucson great vehicle great teck more room than a Santa Fa Vehicle Drives itself with the steering assist pkg More

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Very helpful. Willing to work with you to get you into a car. Wish they kept you a little more in the loop during the process of trying to get you financed. car. Wish they kept you a little more in the loop during the process of trying to get you financed. More

by candiicane26 Verified Customer Verified Customer

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This is my second time purchasing from Empire. Brandon R. exceeded on getting me exactly where I wanted to be with my payments. I will definitely recommend Empire to family and friends! Love my new Elantra N exceeded on getting me exactly where I wanted to be with my payments. I will definitely recommend Empire to family and friends! Love my new Elantra NLine! More

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I don’t often write reviews. I am today. I was a challenge for them. Everyone from the sales rep, Ron, to financing and service were simply fantastic. They honestly went above and beyond to get me i challenge for them. Everyone from the sales rep, Ron, to financing and service were simply fantastic. They honestly went above and beyond to get me into a vehicle that was exactly what I needed for a price I was comfortable with. I will be going back even though they are 45 minutes from me. More

by irish0924 Verified Customer Verified Customer

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Great place and people. They took care of me and got me into a great car. I would recommend empire to friends and family without a doubt. into a great car. I would recommend empire to friends and family without a doubt. More

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