Kasey Kraus

I have only experienced horrible customer service from this service department. In May 2024 I took my vehicle in because the hatch button wasn't working. It was determined that it needed to be replaced. this service department. In May 2024 I took my vehicle in because the hatch button wasn't working. It was determined that it needed to be replaced. I had them order the part and was told it would be in in about 1 week. I called 2 weeks later asking for a status of the part and was told they didn't have it yet. I had to initiate several more calls over the next couple of months asking for the status. The last time I called, I was told they had no record of me being in there or any part being ordered. I asked to be transferred back to the women at the service desk, who was the only person that gave me information, and she was able to find me right away. She then put me on hold and talked to the manager to get me an answer. I was then informed the part was on backorder. At least I knew some sort of status. I then called another dealership as I had no faith I was being told the truth. They looked up the part right away and confirmed it was on backorder but also gave me the date it was expected, which was the end of September. I called this dealership in October to get it scheduled for service to replace the part. Upon them getting ready to service the vehicle, they discovered the hatch button was now working and asked how I wanted to proceed. I told them to hold off on service and I would see how long it lasted. A couple of months later, it stopped working again so I made another appointment last week, Feb. 2025, to have them replace it confirming they still had the part. The appointment was scheduled for noon, which would allow me enough time to pick it up in the afternoon as I had an evening appointment. Hearing nothing all day, I called at 3 pm to ask for the status and was told they just took it back to work on it and would need 1 - 1.5 hours to finish the work. I received a text from a generic number at 4:30 pm that it was ready to be picked up. That didn't work for me as I was already headed to my appointment and wouldn't be able to make it back to the dealership before they closed. I had to get another ride to the dealership early the next morning as my husband was on his way to work so I could pick it up and get to work on time. I arrived shortly after 7 am as the website stated the service dept. opened at 7 am. They asked what vehicle I was picking up and then had me sit in the waiting area. At 7:10 I texted my husband that I was sitting but they didn't tell me why and I kept watching for my vehicle to be pulled into the service bay to be picked up as no one else was in the dealership. At 7:15 my husband came into the service area asking what was going as we had been waiting 15 minutes to pick up my vehicle. I was then told the wait was because the cashier wasn't in yet. I was now really mad and told them to get my keys and they can take my card information but I was leaving with my vehicle. It wasn't my fault their cashier wasn't in and we both had to get to work. My husband was now late getting to work since he waited for knowing I wasn't getting good service. All of a sudden they rushed to try to figure out a way to resolve the issue and saw the cashier getting coffee at the station. I was told they would help so I could be on my way. The cashier took her sweet time getting her coffee and slowly walking to her desk to collect payment. I barely made it to work in time. I will never go back to that dealership. I will drive out of my way to go somewhere where customer service is important. I have told everyone I know about my horrible experience and that I would never recommend this dealership to anyone. I can't remember any names except Dakota. More

by thirsch66 Verified Customer Verified Customer

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Great dealership and staff! Made my purchase process very easy and straight forward! Would use again and recommend! Made my purchase process very easy and straight forward! Would use again and recommend! More

by MARC.SCHULTE Verified Customer Verified Customer

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Always do thier best for the customer, upfront and professional. I have no complaints of work done and promise finish time professional. I have no complaints of work done and promise finish time More

by Vern Hagstrom Verified Customer Verified Customer

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I always get great service at Boucher! Thank you Kasey you always are a pleasure to work with when I bring my car in. Thank you Kasey you always are a pleasure to work with when I bring my car in. More

by FAYE.AEBLY Verified Customer Verified Customer

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Jason service tech is incredibly rude every time I bring my car in. Swearing at customers is wild. Unacceptable when asked a simple question. my car in. Swearing at customers is wild. Unacceptable when asked a simple question. More

by RACHELLSADDY Verified Customer Verified Customer

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I took my Buick Enclave in for a repair, terrible communication from Dakota on the progress. I asked for a service on the car and that wasn’t done completely, just changed the oil at the last minute communication from Dakota on the progress. I asked for a service on the car and that wasn’t done completely, just changed the oil at the last minute because they forgot. I had to call them multiple times for updates. A few days after the “service” I paid for the coolant was empty from a pin hole in the radiator. They never bothered to check any other fluid levels. The repair it came in for is not done correctly, it will need to go to a different shop to be repaired don’t trust this place with your car. More

by adam.gaines Verified Customer Verified Customer

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In over 30 years of owning and operating a vehicle I’ve never had a worse experience with a dealership. I’m promised callbacks and do not get them from the service department. I was placed on hold for 10 m never had a worse experience with a dealership. I’m promised callbacks and do not get them from the service department. I was placed on hold for 10 minutes by the service department. Their service department is unable to properly diagnose issues. My vehicle has been in there no less than five times for the same issue. More

by Mstaufen Verified Customer Verified Customer

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Tanner was extremely helpful. Great guy who made the whole process easy and enjoyable. Thanks Great guy who made the whole process easy and enjoyable. Thanks More

by dkreisa Verified Customer Verified Customer

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Not friendly service department. Told they would provide car wash but did not. Receive a wssh. Told they would provide car wash but did not. Receive a wssh. More

by PATTYRAD4 Verified Customer Verified Customer

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Our salesperson Luke was very personable and easy to get a hold of. The experience of buying our suv was great we got to bring it home that night. a hold of. The experience of buying our suv was great we got to bring it home that night. More

by Nathandevermann Verified Customer Verified Customer

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