Kasey Kraus
Kasey Kraus at Boucher Buick GMC of Waukesha
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Kasey Kraus

Service Advisor

Boucher Buick GMC of Waukesha

1907 E Moreland Blvd
Waukesha, WI 53186

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4.2
15 Reviews

Dealership Experience

3 yrs, 4 mos

4.2

15 Reviews

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15 Reviews of Kasey Kraus

November 19, 2024

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Employee Rating

Always do thier best for the customer, upfront and professional. I have no complaints of work done and promise finish time More

by Vern Hagstrom
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Nov 20, 2024

Boucher Buick GMC of Waukesha responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Vern, and look forward to your next visit. Dwight Johnson Service Manager 262-409-2600

November 04, 2024

Dealership Rating
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I always get great service at Boucher! Thank you Kasey you always are a pleasure to work with when I bring my car in. More

by FAYE.AEBLY
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Nov 05, 2024

Boucher Buick GMC of Waukesha responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Kasey always meets your expectations. Thank you for choosing Boucher Buick GMC of Waukesha, we look forward to having you as a valued customer for many years to come! Dwight Johnson Service Manager 262-409-2600

October 29, 2024

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Jason service tech is incredibly rude every time I bring my car in. Swearing at customers is wild. Unacceptable when asked a simple question. More

by RACHELLSADDY
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Nov 01, 2024

Boucher Buick GMC of Waukesha responded

Rachel, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Dwight Johnson Service Manager 262-409-2600

October 22, 2024

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I took my Buick Enclave in for a repair, terrible communication from Dakota on the progress. I asked for a service on the car and that wasn’t done completely, just changed the oil at the last minute More

by adam.gaines
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 26, 2024

Boucher Buick GMC of Waukesha responded

Adam, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Dwight Johnson Service Manager 262-409-2600

October 11, 2024

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In over 30 years of owning and operating a vehicle I’ve never had a worse experience with a dealership. I’m promised callbacks and do not get them from the service department. I was placed on hold for 10 m More

by Mstaufen
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Recommend Dealer
No

Other Employees Tagged: Dwight Johnson

Oct 15, 2024

Boucher Buick GMC of Waukesha responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Dwight Johnson Service Manager 262-409-2600

September 25, 2024

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Tanner was extremely helpful. Great guy who made the whole process easy and enjoyable. Thanks More

by dkreisa
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Recommend Dealer
Yes
Sep 26, 2024

Boucher Buick GMC of Waukesha responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Tanner delivered such a great experience! Dwight Johnson Service Manager 262-409-2600

September 22, 2024

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Employee Rating

Not friendly service department. Told they would provide car wash but did not. Receive a wssh. More

by PATTYRAD4
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Jason Burton, Dwight Johnson

Sep 27, 2024

Boucher Buick GMC of Waukesha responded

Patty, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Dwight Johnson Service Manager 262-409-2600

September 13, 2024

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Our salesperson Luke was very personable and easy to get a hold of. The experience of buying our suv was great we got to bring it home that night. More

by Nathandevermann
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Luke Larson

Sep 13, 2024

Boucher Buick GMC of Waukesha responded

Thank you for your business and this review, Nathan! We're happy to hear that Luke was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know! Dwight Johnson Service Manager 262-409-2600

August 27, 2024

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The entire service team takes every effort to get me in, treat me with respect and honesty and, super importantly, keep my GMC Diesel running smoothly. More

by DREW
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Recommend Dealer
Yes
Aug 28, 2024

Boucher Buick GMC of Waukesha responded

Thanks, Drew, for sharing about your experience with Boucher Buick GMC of Waukesha. We appreciate your business and hope to see you again soon! Dwight Johnson Service Manager 262-409-2600

August 26, 2024

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Employee Rating

my car was in for a problem with the back up camera from July 23 to Aug 2 . I had to return the car back on August 12 for the same problem. the car sat at dealer till August 21. on the 21 I called Joe O More

by HAINEYJIM
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Scott Teigland

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