Kary Loefler

It was a pleasure dealing with Michael Kim and team at Longo Toyota. I can’t imagine a better buying experience can be had anywhere else. They take what could be a complex, frustrating transaction and mak Longo Toyota. I can’t imagine a better buying experience can be had anywhere else. They take what could be a complex, frustrating transaction and make it simple with sincere effort towards fulfilling their customers wants and needs. I’m completely satisfied, thank you More

Report | Print

Had complaints about my last service. Emailed the service director and the guest relations director. No response from either. Strong lack of communication and attention to detail this Emailed the service director and the guest relations director. No response from either. Strong lack of communication and attention to detail this time. My vehicle's Check Engine light was on after service! I spent another 90 minutes getting the problem resolved and it was a simple reconnection of a hose. Total time spent was 5 1/2 hours for a minor service. More

Report | Print

Best dealership by far. I have purchased 9 cars here and am very satisfied with all of their services and personnel, especially Kayla Santos, Cassey Casteneda, and all the service department, including all am very satisfied with all of their services and personnel, especially Kayla Santos, Cassey Casteneda, and all the service department, including all the Toyota service department management, especially Paul Leblanc, Rob McGuire, and Kevin Holley. More

Report | Print

Bought a car in 2010 got ripped off badly in 2014 Be careful if you are considering a Toyota I got ripped off by Longo, and Toyota. I bought a Yarris in 2010 during the heat of the recall. One o Be careful if you are considering a Toyota I got ripped off by Longo, and Toyota. I bought a Yarris in 2010 during the heat of the recall. One of the worst recalls in Automobile History. Why? I felt that since I had owned Toyota's before I could trust them to do what was right if i had a problem with the car I was to purchase. I wanted to support them, and knew they have/had a great history in making great cars. All was well until 2014, Toyota Lied to me..and ripped me off.. Their dishonesty, laziness, and incompetence cost me over $2000 in costs for items stolen, taxi, rental car etc. plus damage to my vehicle . I don't yet have an estimate to repair the damage, yet but will do so soon. When I called Toyota and asked for help..they said I was a ONE car Owner and thus unimportant to them. They said if I owned a fleet of cars, or perhaps a city looking to buy a lot of cars, or trucks they would assist me. But since they only ripped off me, one person, with one car they can afford the lose of business. I am a Veteran, and I see that Toyota is trying to exploit the Military and Veterans, with some "we support the troops" offer on their site and advertising. I am a Veteran they supported me by ripping me off. PLEASE DO NOT MAKE THE SAME MISTAKE I MADE AND GET RIPPED OFF! I guess this is like when people ask for a stop light to be put at a busy intersection and nothing happens until someone is killed , and THEN when it is installed The Family always says, "at least this tragedy will not happen to others".. I don't wont YOU to get ripped off as well. Toyota DID give me around $350, of what they ripped me off for..and I told them I would give them credit in my posts, and if they correct what they did I will update my posts. I will also be posting on Veteran Service Organization sites to warn Veterans etc. But if you are a Veteran or not be careful and don't buy a Toyota! I stood by Toyota they paid me back by ripping me off! Thanks- toyotarippedusoff2014 @ yahoo.com More

Report | Print

Like many of us when going through a new car purchase, I think we are apprehensive to say the least about car dealers because of their bad rap and stereotype. Everyone seems to have had at least one bad exp think we are apprehensive to say the least about car dealers because of their bad rap and stereotype. Everyone seems to have had at least one bad experience before. I know my wife and I have. When we went looking to buy a 2010 FJCruiser, we started out by hitting as many dealers as possible in the So. Cal area to see which one would respond (internet / email) with the best price and answer all our questions. Some responded, but with canned messages giving their pitch on how great they were and why we should come to them, but not many responded to our specific questions. In fact I can tell you there was only one out of about 8 dealers we checked with that provided the most accurate, honest, quick responses: Longo Toyota. The particular individual that handled our purchase was Ali Adnan; Internet Sales Manager. I can say without hesitation he was the best person we have ever dealt with at any dealership anywhere. I never once felt uncomfortable or worried about the way our purchase was being handled because Ali always took the time to answer every single question I had (there were a lot), and so Longo ended up with our business. Before, during and after the sale everyone handled our business as if we were their only customer. Top notch all the way. Kary and Evelyn (guest relations) and Quan (financing) and Young (service) were all great too. Very friendly atmosphere there and all had a willingness to help you. We would highly recommend them to anyone looking for a new car! More

Report | Print

My wife and I were in the market recently for a new 2010 FJCruiser. I spent quite a bit of time on the Toyota website and contacting several dealers for a price quote. While some responded back as quick or FJCruiser. I spent quite a bit of time on the Toyota website and contacting several dealers for a price quote. While some responded back as quick or quicker than Longo, none other than Longo gave me what I wanted: Straight answers, correct answers and fair pricing. A couple had '09 FJs in stock, but their prices were way out of line. Longo's pricing was right in there about where I expected it to be based on my research. Every time I emailed Ali Adnan, he was very prompt to get back to me and answered every single question I had (and there were a LOT), so Longo got our business. So far, my experience with them has been nothing short of great! I did not rate their quality of work of course because I have not received my FJ yet. Our FJ will not come in for another 7-11 weeks (ordered a special color). I'll be back to let you know how it all worked out after the sale! PS: Kary Loefler has been great too! Regards, Ken More

Report | Print

My dad and I went in on August 15 at around 9 in the morning looking for a new Camry LE in Charcoal Gray. First Of all they didn't even have the color we wanted, I know that's nothing having to do with morning looking for a new Camry LE in Charcoal Gray. First Of all they didn't even have the color we wanted, I know that's nothing having to do with the service but considering its a really big dealer and a big seller, I think they should have more cars come in. We walked in the front office, since many salespeople saw us and didn't approach us to help us. There were two ladies on the front desk, one was on the phone and the other on the computer. We stood there for about 8 minutes waiting, until finally one them(the lady on the phone) said how can I help you. We told her we wanted a new Camry and needed some help. It about another 8-10 minutes for a salesperson to come out. But the problem was that he was from the certified used section of the dealer. The guy was pretty polite but then said, sorry I cant help you I only work at the used section, If he wasn't able to help why did they bring him out to start with and why did he waste about 10 minutes of our time. He directed us to another sales guy, one who which was unfriendly and rude. We walked in to his desk and we talked about our situation. My dad was going to give them our old van for the cash for clunkers deal they have going on. He wanted all the registration papers and the title in his hand in that moment. My dad wanted to first see if they had the car and everything. The guy told my dad in a rude commanding way to get the papers that second. My dad refused because he wanted to see more on the car before giving personal papers, and besides we were only there to look. We weren't playing around we did want a car, but it didn't necessarily have to be from that dealer. Like all shoppers, we were looking for the best price. The guy raised his voice on my dad which really got us both mad. What a way to sell a car right? Yell at the customer, make them feel uncomfortable, and not listen to them. I am not just being a total jerk and writing a lot of negative things about this dealer, but the service was horrible, the guy(which I regret not writing down his name)was a total jerk to us, and they wasted our time. Buying a car is a considerable investment, regardless of price. Customers want to be treated with respect and we want to be listened to. Over all, My experience as well as my dads was really bad at Longo Toyota of El Monte. Being a big dealer and all, we expected better service and respect. We ended up leaving right away and went to Toyota of Whittier, which where a guy named Manuel treated us like royalty. Whittier Toyota is the real deal. Its a much smaller dealer but the inventory is great, prices are great and the service is 5 stars out of 5. These people are really polite and nice, make you feel like home. Plus its nice they have free drinks and food for their customers. More

Report | Print

11:00a.m. went to Longo Toyota in El Monte to get an oil change since my $15 coupon was going to expire today. There was a long line in front of me waiting to drop off their vehicles. That did not bother change since my $15 coupon was going to expire today. There was a long line in front of me waiting to drop off their vehicles. That did not bother me or deter me from getting the oil change done. Jerry Temores was handling my paperwork while on the telephone. When he finally finished with his phone call he explined it would be an hour and half wait. That is when I told him that I wanted to pay for a car wash and I would pick-up my car at 5:30p.m. when they close. As I was waiting for my ride I spoke with Eddie Afra Internet Sales Manager. I told him I was looking at buying a Camry in two years. He helped by providing me a brochure and showing me the models on the sales floor. He then paid for my Starbuck’s coffee out of his own money. He introduced me to other service advisors Gabriel Perez and Victor Smith. All of which were very courteous to me. Upon my arrival at 5:30p.m. I was only charged for an oil change. So when I walked out to pick-up my car the car was still dirty. So I went to speak to Jerry Temores surprise surprise he was on the phone with another “customer”. I told him that my car was dirty and what is he going to do about it. He told me to wait until he finished with his phone call. That is when I started to look for Gabriel Perez or Victor Smith to get Stewart the manager down here to resolve this issue. Jerry Temores finally gets off the phone and tells me he can get the car washed in 5 minutes. When Stewart the manager comes to talk to me I told him the issue has been resolved and that Jerry Temores was in the process of washing my car. 5 minutes later Jerry Termoes returns my car and sounds off saying that I was rude to the person on the phone. I told him that if the car was washed as I ordered we wouldn’t be out here arguing about it. The fact of the matter is that this advisor was such in a hurry he didn’t understand that I wanted to pay for a hand car wash verses getting one of those conveyor machine washes. More

Report | Print