Karl Schoneman

Customer Service ~ Exemplified! ! We were incredibly impressed with our recent windshield replacement service at Lexus of Superstition Springs. The team did a fantastic job from sta ! We were incredibly impressed with our recent windshield replacement service at Lexus of Superstition Springs. The team did a fantastic job from start to finish. After purchasing a beautiful Lexus TX 350 from Lexus of Superstition Springs less than 2 weeks prior, we had the unfortunate experience of a rock impacting our windshield requiring an immediate windshield replacement. We drove our TX 350 directly to the Lexus dealer and Sales manager, Karl Shoneman took the lead from that point. He arranged a 3-way call between the windshield replacement company, our insurance company & my wife & I. That whole process took less than 15 minutes! Nothing else for us to do ~ but allow Lexus of Superstition Springs to go to work. Even more impressive ~ because the windshield had to be brought in the following day ~ Karl arranged for a complimentary Lexus loaner vehicle over the next 2 days. All work was accomplished on site, including the very important re-calibration. Now, 2 days after picking up our vehicle ~ everything works perfectly ~ as though the unfortunate event never happened. Overall, a first rate experience. We are so thankful we chose Lexus of Superstition Springs for our vehicle purchase. After our wonderful customer service experience ~ we have no doubt we made the right choice. More

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Their customer service is top notch. They go above and beyond to make things right. They go above and beyond to make things right. More

by CHICKIBABY27 Verified Customer Verified Customer

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Team was fantastic! Amazing service and friendly atmosphere. Highly recommend this dealership and team to buy from! Amazing service and friendly atmosphere. Highly recommend this dealership and team to buy from! More

by audreycordell Verified Customer Verified Customer

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The service is very good and I like the car very much. I will recommend it to my friends. I will recommend it to my friends. More

by taotedm505 Verified Customer Verified Customer

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Professional people, overall a good experience. Went above and beyond and I would highly recommend! Went above and beyond and I would highly recommend! More

by kidlandsoldier1944 Verified Customer Verified Customer

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Karl was the one who helped us the most, and he was very nice to work with. Sean worked with us a little bit, and Justin went out of his way to help us from home when he was off work. The financing process nice to work with. Sean worked with us a little bit, and Justin went out of his way to help us from home when he was off work. The financing process was also very good. I felt as if everyone did their best to help us out. I personally did not speak to Greg, and do not know how he was involved. My daughter needed a reliable car, and we (her parents) were trying to help her from another state. We felt like the process went better than expected given the difficulty of doing that from afar. Thank you! More

by Kristine Verified Customer Verified Customer

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This is the best Lexus dealer I ever had to deal with ,they are very good ,they are very good More

by UGLJESAJOVANOVIC Verified Customer Verified Customer

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Smooth wheels, bright showroom, Trust blooms where good deals are made, Dreams drive off with ease. good deals are made, Dreams drive off with ease. More

by jscarrillo Verified Customer Verified Customer

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One of the best experiences of buying a car from the beginning to the end! Very professional and knowledgeable staff! beginning to the end! Very professional and knowledgeable staff! More

by DWILKI Verified Customer Verified Customer

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Tristan was a fantastic host- I knew what I was looking for when I went in and he answered all the questions I had, plus was kind in working with me on a very emotional trade in of my late husband's car. for when I went in and he answered all the questions I had, plus was kind in working with me on a very emotional trade in of my late husband's car. More

by cr.gearhart Verified Customer Verified Customer

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