Karl Mueller

Joseph Chevrolet responded

Thank you so much for the 5-star review! We’re glad to hear your service was completed smoothly. We apologize for the confusing text you received afterward, our automated system doesn’t always sync in real-time with the appointment status, and it can sometimes send the wrong message after an appointment is closed out. We appreciate your understanding and look forward to seeing you again next time!

Joseph Chevrolet responded

Thank you for the awesome review! We’re happy you had a great experience with us.

Joseph Chevrolet responded

Thank you for the great review! We're so glad to hear you enjoyed the service and the donuts! 😊 Our team works hard to make every visit quick and pleasant, and we’re happy we hit the mark. We look forward to seeing you again next time!

Joseph Chevrolet responded

Thank you for your feedback, Tom. We’re truly sorry to hear you left with concerns after your recent service visit. Your trust means a great deal to us, and we always want our customers to feel confident in the work we provide. We want to assure you that our certified technicians follow manufacturer guidelines and service procedures carefully, and we stand behind the quality of their work. That said, if anything was unclear or fell short of your expectations, we sincerely apologize and would appreciate the opportunity to make it right. We’d love to speak with you directly to review the details of your visit and answer any questions you may still have. Please don’t hesitate to contact our service manager at 513-741-6700. We’re here to help and would value the chance to earn back your confidence. Thank you again for taking the time to share your experience.

Joseph Chevrolet responded

Thank you for your feedback and for taking the time to share your experience. We're glad to hear that, overall, things went well during your visit! Regarding the air filter, we apologize if there was any confusion. The 15% reading on your console may indicate that the vehicle’s system needs to be reset following a replacement or inspection. However, if the air filter was not replaced as expected, we’d be more than happy to take another look and make it right. Please don’t hesitate to reach out to us directly or stop by at your convenience—we’re here to help ensure everything is in top condition and to your satisfaction. Thank you again for your visit, and we appreciate the opportunity to serve you.

Joseph Chevrolet responded

Thank you for sharing your feedback, and we're truly sorry to hear that your issue wasn’t resolved on the first visit. We understand how frustrating this must be, especially with the concern now becoming more serious. Please know that our team is committed to getting to the bottom of the issue and finding a proper resolution. If there’s anything we can do in the meantime to assist or provide an update, don’t hesitate to reach out. We appreciate your patience and the opportunity to make things right.

Joseph Chevrolet responded

Thank you for your glowing review! We’re thrilled to have you as a customer!

Joseph Chevrolet responded

Thank you for your kind words! We’re happy to help with all your automotive needs!

Joseph Chevrolet responded

We’re glad to see your positive review! Thank you for being a valued customer.

Joseph Chevrolet responded

We’re so grateful for your kind review! Our goal is to exceed expectations, and it's rewarding to know our staff made your experience memorable. Thank you for acknowledging their hard work; it inspires us all!