Karl Morales

It has been 4 months since 8/28/24 dealership did not finalize lease agreement. Terrible terrible people manager Manual Lopez and GM Jose Fernandez treat customer very disrespectful finalize lease agreement. Terrible terrible people manager Manual Lopez and GM Jose Fernandez treat customer very disrespectful More

by mo.alemdar Verified Customer Verified Customer

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Terrible customer service. Fraud work ethic. Disrespectful. Bully. Lack of knowledge. Lying about agreement. Awful experience. Never ever step in this dealership. Fraud work ethic. Disrespectful. Bully. Lack of knowledge. Lying about agreement. Awful experience. Never ever step in this dealership. More

by mo.alemdar Verified Customer Verified Customer

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Test drove a certified used vehicle that the service engine light was on during test drive. We were told it was fixed prior to us purchasing vehicle. Same warning light came on 2 days after service. Thi engine light was on during test drive. We were told it was fixed prior to us purchasing vehicle. Same warning light came on 2 days after service. This is not right as I am sure it is the same service code as before. In addition, the purchase process was the most unprofessional we have every experienced and was very shady how all the additional fees were inserted in the "Subtotal" line and was never discussed during negotiating. We will never return and will pass along our purchase experience to others. More

by MSTUART_1975 Verified Customer Verified Customer

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Dealership very clean and the employees and sales reps very pleasant to work with them. very pleasant to work with them. More

by BIGFOGPAPAJOE55 Verified Customer Verified Customer

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Wesley Chapel Hyundai was great! I set out to look at three different specific models from three different brands of cars. I had no experience with Hyundai prior to this. It was l I set out to look at three different specific models from three different brands of cars. I had no experience with Hyundai prior to this. It was last on my list. I had no expectation of Elantra being a real contender. I worked for 33 years for a German luxury brand car company. After seeing and driving the Elantra Hybrid I was blown away. It was as nice as cars I was used to that coast at least twice as much. It rides so nice and is so quiet. It had ALL the features I was looking for. The other two brands did not have all the items I was looking for and had to pay extra for some items that were standard on the Elantra. Such as stand-alone Navi (do not need a smartphone) and traffic info included. It gets 50 mpg with plenty of pep. The Elantra has much more room than the other two brands I was considering. The other brand charges for floor mats and up to $3000 in other items I was not interested in. Dealer not only provides floor mats but adds weather tech mats front and rear. I Did purchase the Platinum warranty that extends all warranty coverage to 10 year, 100,000 miles. The car was also a unique color that is different from most cars on the road. Interior is leather, the other brands were cloth. They had several cars in stock to pick from. Other dealers did not have any to look at or drive. David in sales was the best! I have had the car for 10 days now and it is even better than I imagined. It has so many features that I was unaware of. I feel so save in this car will all the safety features provided. More

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Everyone was able to understand our situation and bring solutions that satisfied our needs. Leonard and Carlos were fantastic on their job! solutions that satisfied our needs. Leonard and Carlos were fantastic on their job! More

by Pastorangeldavid Verified Customer Verified Customer

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David was able to answer all my questions. He knew exactly what I was looking for and delivered. He knew exactly what I was looking for and delivered. More

by HMS0520 Verified Customer Verified Customer

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My lease says 10,000 miles per year. With the sales agent we discussed 12, 000 miles per year . I do not know why my lease says 10,000. I have never had a lease with 10,000 miles. That i With the sales agent we discussed 12, 000 miles per year . I do not know why my lease says 10,000. I have never had a lease with 10,000 miles. That is not what I agreed to. I don’t know if it was in error or purposely. I drive more than 10,000 miles per year. I would never agree to that. More

by RED12888 Verified Customer Verified Customer

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I have work with Lenord Arestil, before this is the second car that I have purchased from him. He’s an awesome sales associate doing all he can for you. And it’s very helpful at the end of the transact second car that I have purchased from him. He’s an awesome sales associate doing all he can for you. And it’s very helpful at the end of the transaction. If anything goes wrong, you can always contact him and he will try to help you get corrected soon as possible. I truly appreciate this dealership. I think it’s awesome and I believe that this gentleman is an excellent person. More

by SEWAKA Verified Customer Verified Customer

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Caleb was very knowledgeable. Listen to my concerns, answered all my questions directly. He has a great demeanor and a true professional with the bright future. Listen to my concerns, answered all my questions directly. He has a great demeanor and a true professional with the bright future. More

by WALTERKELLY Verified Customer Verified Customer

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