Karin Schvab

I had a very positive experience at Cortesy Nissan . I took my 2015 Nissan Rogue for a recall. I called and talked to Scott Rupert to schedule the appointment. Scott was very pleasant over the phone. I I took my 2015 Nissan Rogue for a recall. I called and talked to Scott Rupert to schedule the appointment. Scott was very pleasant over the phone. I arrived the same day and I was greated on the service drive by Mr. Manuel Deleon , the service director. Manuel was very cordial and friendly and then introduced me to Scott. Scott was also very pleasant and took my info and explained to me all the details of the recall and the time needed to get it done. Scortt offered me a means of transportation and I thanked him and told him I was OK B/C my son came to pick me up. I left my car overnight. Scottl was updating me on the progress of the repair by means of texting and e-mailing. I came the next day to pick up my car. The recall was done in a timly manner. Scott was there to great me. He explaied the repair. The car was washed and brought up at the service drive. Also Manuel came by and thanked me for the visit. They offered complimentary coffee and water. The service drive was clean and tidy. The service offices and customer waiting area were clean . I walked around the car showroom to look at the new cars . The pace was busy and full of energy. More

by Basil Nacy Verified Customer Verified Customer

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