Karim Kassim

BEWARE! !!!!!! On July 24th we purchased an Alfa Romeo Tonale from this dealership. The car had battery issues, and we were told we couldn’t take it that day !!!!!! On July 24th we purchased an Alfa Romeo Tonale from this dealership. The car had battery issues, and we were told we couldn’t take it that day as it needed to be taken to maintenance to wish we thought the battery would be replaced. We receive the car the next day July 25th and only drove the car for 5 days before it already had broken down on August 1st. Imagine getting to your car after a 12-hour shift and your new car gives you around 13 different warning messages and doesn’t even turn on. Contacted the dealership and since it wasn’t an emergency for them, and they are probably used to these types of practices they made me wait until the next day to take the car. The dealer also has zero loaners for customers. Seven days went by with no updates, no one had any ideas of what was wrong with the car. Was it just the battery??? I stared understanding then they had sold us a car with issues, lots of issues and they knew about It, Still Rick Case Alfa Romeo decided to sell us a defective car just like that and hope we would just take it. After 7 days on August 7, we showed up at the dealership, and we were advised 4 different things in a matter of 5 minutes: • Your service advisor is off today • We haven’t been able to figure out what is wrong with the car • We just got the battery 4 days ago, but we have been testing the car (for 3 more days) • Oh wait, your car is ready!! They will bring it up in a second. (40 minutes later) We did speak to one of the managers Rino Fabrizio and we explained we were very worried we were being scammed. That they sold us a defective car that they knew had a million issues and no one seemed to care. We stated that no individual I ever met bought a new car and only drove it 4 days before it was already back in service for 7 days. We asked for them to change it and he stated there as nothing he could do and they wouldn’t take the car back. I said no, this is wrong and there is no way you can do this to people. He said we replaced the battery, and you are not going to have more issues, I said, no, this car has a million issues, and we will be back. We drove of the lot and already receive a warning message regarding the bakes and only 2 days after the car stopped working again. This was yesterday August 10th. We obviously rushed to Rick Case Alfa Romeo and demanded that they take their car back to which the dealer only reply was WE WILL DAMAGE YOUR CREDIT if you give us this car. Zero responsibility, zero respect for consumers, zero empathy, zero owing you to what the way they are practicing sales by selling defective cars to people and they threatening to make them keep it. I had never heard of a dealer that would do this. Never heard of a Dealer that must actually threaten customers with lawyer and ruining their credit in order to sale a car. Forget Customer Service, this is not something they practice. We only wanted them to take responsibility for what they did to us, give us our money back and show some respect. However, for them this is too much to ask. They only threaten us with ruining our credit. When a company like this treats you like GARBAGE, show the what you are truly WORTH. More

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Got a great car at a great price. The sales people were very pleasant and professional to work with it was a joy to do business there very pleasant and professional to work with it was a joy to do business there More

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A New Car Disasters 🤬 I purchased a brand new 2019 Alfa Romeo Spider.less than an month ago. It stopped on me north of West Palm Beach. Last Friday. It was towed in and I I purchased a brand new 2019 Alfa Romeo Spider.less than an month ago. It stopped on me north of West Palm Beach. Last Friday. It was towed in and I am not satisfied with service and communication! More

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Professional and diligent Karl D is a Very professional, knowledgeable and polite salesman. Always has the right answer and detailled explanation during the negotiation and pu Karl D is a Very professional, knowledgeable and polite salesman. Always has the right answer and detailled explanation during the negotiation and purchase transaction business More

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Best experience leasing a car - Alfa Romeo Without a doubt a great experience leasing my car from the very first contact with the representatives at Rick Case to the delivery of my vehicle and Without a doubt a great experience leasing my car from the very first contact with the representatives at Rick Case to the delivery of my vehicle and thereafter. Rick Case sets the Gold / Platinum example of what customer service and car buying should feel like. Where most fear having to visit a car dealership, Rick Case and their staff at Alfa Romeo really turn that stereotype on its head. All dealerships should learn from them. Danilo gave me a thorough orientation of the vehicle. He was extremely knowledgeable and patient. Thank you to Karim, Danilo and the entire staff who made this experience a pleasant and happy one. More

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