Karen Ford
Karen Ford at Sutton Ford

Karen Ford

Dealer Manager

Sutton Ford

21315 Central Avenue
Matteson, IL 60443

4.0
56 Reviews
4.0

56 Reviews

Write a Review

56 Reviews of Karen Ford

November 18, 2024

Dealership Rating
Employee Rating

Would not recommend to anyone, in my experience they just wanted to make a sale and get cars off the lot didn’t want to make good on their word to provide a spare key that didn’t come with vehicle at the tim More

by sloanquinton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Nov 21, 2024

Sutton Ford responded

Sloan, Thank you for bringing this to our attention. We did call the previous customer to see if they had the second key. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we will reach out to see if we can turn the experience around

November 06, 2024

Dealership Rating
Employee Rating

Greg helped me sell my car and buy a new one fast and got me all the deals. More

by mparker84
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 08, 2024

Sutton Ford responded

Thank you so much for choosing Sutton Ford! Please let Greg and our team know if we can be of any more assistance.

November 06, 2024

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Employee Rating

This dealership has a communication problem they are horrible, you should put the on a diagnostic machine repair it then sale the vehicle. Bad communication!!!!!!!!!!! More

by desmondsolomon516
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Nov 11, 2024

Sutton Ford responded

Desmond, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

June 06, 2024

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ERIC was very professional and answered all my questions. very helpful. Answered all my questions More

by meinri
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eric Maymon , DUSTIN WILLETT

Jun 07, 2024

Sutton Ford responded

Thank you so much for your kind words for Eric and for choosing Sutton Ford! Please let us know if we can be of any more assistance.

May 18, 2024

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Employee Rating

Sutton ford team was curious and helpful in the purchase of my f150 thanks for your service 👍 More

by CLOS165
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eric Maymon, Jerry Triplett

May 20, 2024

Sutton Ford responded

Here at Sutton Ford, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

April 28, 2024

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Employee Rating

I recently had the pleasure of purchasing a vehicle from Sutton Ford, and I can't speak highly enough of my experience. From the moment I walked onto the lot, I was greeted with warmth and professionalism. More

by Omar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nate Sutton , Mike Semik, Nick Shaqra

Apr 29, 2024

Sutton Ford responded

Thank you, Omar, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

April 06, 2024

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Employee Rating

Top notch customer service. My service needs are addressed in a prompt and professional matter. More

by DJ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nate Sutton, Lester Parker, Jamie Vasquez, Jillian Stanford, Eric Maymon , Brittani Ashley Culpepper, Eric Eric, Mike Semik, Anthony Sporando

Apr 08, 2024

Sutton Ford responded

DJ, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 26, 2023

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Employee Rating

Sutton Ford is the best dealership I have ever done business with!!! Lester made feel like Family!!! Thank you fornthe best experience! More

by evan1da
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Lester Parker, Eric Maymon , Abe Ascencio, Brittani Ashley Culpepper, Lexie Hayes, Rashaad Rigsby, Anita Sutton, Anthony Taylor, chuck Yzaguirre

July 19, 2023

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Employee Rating

Simply unsatisfied was sold stupid auto butler service program upwards of $1500 for the to wash you car every six months. Place is A strait up scam More

by travis6225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Lester Parker, Eric Maymon , Abe Ascencio, Brittani Ashley Culpepper, Lexie Hayes, matt monix, Rashaad Rigsby, Anthony Sporando, Anita Sutton

Oct 05, 2023

Sutton Ford responded

We are sorry that you don't see the benefits in the paint and interior protection. It is more than a wash. We wash your vehicle complimentary for the lifetime that you have it.

June 30, 2023

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Employee Rating

Courteous, professional, helpful, and informed. This is a top notch dealership with good people running it. More

by dod233
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nate Sutton, Eric Maymon , Anthony Sporando, Anita Sutton, Nick Shagra General Sales Manager

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