Karalee Sollars

the whole experience working with John Pilarz was great. He worked with me in my preferred communications, was very responsive and delivered on expectations. I would definitely recommend both John and Bob R He worked with me in my preferred communications, was very responsive and delivered on expectations. I would definitely recommend both John and Bob Rohrman. More

by JEFFREY.PARKER Verified Customer Verified Customer

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Service went well, no problems. Only challenges is some parts needed for recall work are on extended back order. Only challenges is some parts needed for recall work are on extended back order. More

by TRUNGE Verified Customer Verified Customer

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We were given the runaround for 5 weeks while our car at the dealership for service. They allowed the warranty company to deny the claim, but when I called the warranty company to ask for details, the warra the dealership for service. They allowed the warranty company to deny the claim, but when I called the warranty company to ask for details, the warranty was promptly accepted. The dealership was going to let us pay close to $1000 for something the warranty company accepted and paid in the end. I almost never felt as if the dealership was on my side during the lengthy process. Cory in the service department was the only person who seemed invested in keeping me informed or working FOR me, the customer. My service contact, Joey, was unacceptable in every way and lied to us on multiple occasions that the car was "almost ready" only for us to find out from the tech that the work on our vehicle hadn't even been started. The service manager, Karalee, never attempted to become involved. I had to seek her out when the work was finished just to let her know what had happened over the previous 5 weeks. She was apologetic in the end, but I believe she should have been involved or at least reached out to me once it was obvious that the process had been so problematic. More

by ADAKING Verified Customer Verified Customer

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This Store service is so great and professional. Their Service staff and management team treat their clients as if they are family. I would go back and have my vehicle serviced their. Their Service staff and management team treat their clients as if they are family. I would go back and have my vehicle serviced their. More

by JOHN.SILLITTI Verified Customer Verified Customer

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great service dept and I don't know why you require a minimum number of words seems stupid minimum number of words seems stupid More

by ackruggel Verified Customer Verified Customer

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Great to work with! Everyone was helpful. I will return for additional services as needed! Keep up the great work! Everyone was helpful. I will return for additional services as needed! Keep up the great work! More

by NISHA_0889 Verified Customer Verified Customer

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I had a warranty issue that the staff took care of in a prompt and professional manner. prompt and professional manner. More

by TARCH Verified Customer Verified Customer

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Very helpful with getting my car fixed up. I had a fuel line bust and they were able to get it fixed same day! I had a fuel line bust and they were able to get it fixed same day! More

by KYLEE.STUBER Verified Customer Verified Customer

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Easy scheduling. Prompt greeting. Staff is professional and very kind. Work was done in a timely manner. and very kind. Work was done in a timely manner. More

by chris.gallegos Verified Customer Verified Customer

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Great service. Friendly staff. Would recommend highly. Prompt, courteous and professional. I have owned Subaru's for over ten years. Prompt, courteous and professional. I have owned Subaru's for over ten years. More

by SHANE.STARRETT65 Verified Customer Verified Customer

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