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Kaleb Ortiz
Kaleb Ortiz at Murgado Ford of Chicago
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Kaleb Ortiz

Service Advisor

Murgado Ford of Chicago

2501 N Elston Ave
Chicago, IL 60647

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4.6
25 Reviews
4.6

25 Reviews

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25 Reviews of Kaleb Ortiz

May 10, 2025

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Employee Rating

Couldn’t look up my information and was rude. I’ll never come back. And don’t email again More

by Agutierrez15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Randy Holder

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April 18, 2025

Dealership Rating
Employee Rating

Very helpful and able to work with my requests. Definitely coming back to this dealership More

by IGGY888
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 22, 2025

Murgado Ford of Chicago responded

Thanks for the great feedback! We're glad we could accommodate your requests and look forward to seeing you again soon.

April 14, 2025

Dealership Rating
Employee Rating

Friday was the first time I experienced the new ownership. I really enjoyed working with Kaleb very professional and very friendly. More

by rdenkjr
Recommend Dealer
Yes

Other Employees Tagged: Kaleb Ortiz

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Apr 15, 2025

Murgado Ford of Chicago responded

Thank you for sharing your experience! We’re glad to hear that Kaleb made your visit enjoyable. We’re committed to providing great service. We look forward to working with you again soon!

April 10, 2025

Dealership Rating
Employee Rating

Super easy, super clean, super fast, and honest. Kaleb Ortiz walk me through everything and stayed in communication with me until the car was done. The shuttle service was very fast and easy. I will More

by a.caffarelli
Recommend Dealer
Yes
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Apr 10, 2025

Murgado Ford of Chicago responded

Thanks very much for the kind words. We look forward to serving you again!

April 07, 2025

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Employee Rating

They do great works on time. They are helpful helpful.their customer service & price are wonderful. More

by zalalemromi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hernandez, April Lawshea, Grant Mckay, Joshua Smith, Randy Holder , Aimmey Garcia, Michael Hedrick

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Apr 10, 2025

Murgado Ford of Chicago responded

Thank you for the five-star review! We're glad we could provide you with a great experience!

March 27, 2025

Dealership Rating
Employee Rating

My rating is based on a single service visit that included tire rotation and recalls. More

by BU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 28, 2025

Murgado Ford of Chicago responded

We really appreciate your positive feedback! It's great to know that you had a fantastic experience with us. See you next time!

March 24, 2025

Dealership Rating
Employee Rating

Always a pleasure, surprised to know how many points I had. Used them on my oil change. More

by richard.rene.trejo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Cruz

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Mar 26, 2025

Murgado Ford of Chicago responded

Glad to hear you had a great experience! It’s always a nice surprise to put those points to good use. See you next time!

March 24, 2025

Dealership Rating
Employee Rating

Team is always helpful and responsive. I trust their service recommendations for items I did not request. More

by tkmw86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hernandez, April Lawshea, Grant Mckay, Joshua Smith , Aimmey Garcia, Michael Hedrick

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Mar 26, 2025

Murgado Ford of Chicago responded

Thanks for the great review! We're thrilled to hear you had a five-star experience. We look forward to serving you again soon!

March 24, 2025

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Employee Rating

Very helpful and super quick service. So pleased with the assistance I received. Thanks guys! More

by alexander.mcrae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 26, 2025

Murgado Ford of Chicago responded

Your feedback means a lot to us! We're grateful for the five-star review and look forward to helping you with anything you need in the future!

March 23, 2025

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Employee Rating

The service was great! Efficient, quick and friendly! I’ve been to other Ford dealerships where this has not been the case so thank you! More

by charlotte.lund
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 28, 2025

Murgado Ford of Chicago responded

We really appreciate your positive feedback! It's great to know that you had a fantastic experience with us. See you next time!

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