Kaleb Ortiz

My rating is based on a single service visit that included tire rotation and recalls. included tire rotation and recalls. More

by BU Verified Customer Verified Customer

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Always a pleasure, surprised to know how many points I had. Used them on my oil change. had. Used them on my oil change. More

by richard.rene.trejo Verified Customer Verified Customer

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Team is always helpful and responsive. I trust their service recommendations for items I did not request. I trust their service recommendations for items I did not request. More

by tkmw86 Verified Customer Verified Customer

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Very helpful and super quick service. So pleased with the assistance I received. Thanks guys! So pleased with the assistance I received. Thanks guys! More

by alexander.mcrae Verified Customer Verified Customer

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The service was great! Efficient, quick and friendly! I’ve been to other Ford dealerships where this has not been the case so thank you! Efficient, quick and friendly! I’ve been to other Ford dealerships where this has not been the case so thank you! More

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Service rep Caleb great. Management needs to review procedures when an employee is out. My car service was complete on a Friday. I was never notified. Called Friday and Sat v Management needs to review procedures when an employee is out. My car service was complete on a Friday. I was never notified. Called Friday and Sat voicemail was full. On Monday I called Caleb who had been out sick Friday. He thought I had picked up the car on Friday. Please find a better way of tracking cars through service when something unusual happens. I had to change set plans for the entire weekend because I had no car - when it was ready on Friday! No one from management ever spoke with me. Ricky from parts went out of his way to try to track down my car. Parts was the only department that ever answered their phone. More

by Kathyswick Verified Customer Verified Customer

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I had a sudden issue with my car. Everyone was super helpful and my car was fixed only a couple of hours later. I had no idea it was covered under warranty and anticipated spending a Everyone was super helpful and my car was fixed only a couple of hours later. I had no idea it was covered under warranty and anticipated spending a lot of money but the team made sure to check and everything was covered. Overall a wonderful experience. More

by johnpgagen Verified Customer Verified Customer

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the service of the car service is generally low, recently I wanted to change the oil and it was closed, the car dealership is open but the service is closed all the time, customers always need to be served.. I wanted to change the oil and it was closed, the car dealership is open but the service is closed all the time, customers always need to be served... More

by zhorobaev81 Verified Customer Verified Customer

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I got my oil changed and they checked my vehicle For any other service needs They also washed my car and that was awesome! I appreciate the professionalism and great customer care Thank you any other service needs They also washed my car and that was awesome! I appreciate the professionalism and great customer care Thank you More

by lizsumay Verified Customer Verified Customer

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You have given me a very positive impression of the new ownership. The friendly and helpful service is much appreciated. Special thank you to Kaleb for going above & beyond. ownership. The friendly and helpful service is much appreciated. Special thank you to Kaleb for going above & beyond. More

by atmmyers Verified Customer Verified Customer

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