Kaleb Ortiz
Kaleb Ortiz at Murgado Lincoln of Chicago
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Kaleb Ortiz

Service Advisor

Murgado Lincoln of Chicago

2501 N Elston Ave
Chicago, IL 60647

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4.7
52 Reviews

Industry Experience

19 yrs, 4 mos

4.7

52 Reviews

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52 Reviews of Kaleb Ortiz

April 26, 2025

Dealership Rating
Employee Rating

They did great on my vehicle. However, the estimate I was told was $700 but it ended up being $930. I would have liked a clearer estimate (including labor) before having to pay fo More

by rwood621
Recommend Dealer
Yes
Apr 26, 2025

Murgado Lincoln of Chicago responded

Thank you for taking the time to share your feedback. We're glad to hear you were pleased with the work done on your vehicle. However, we sincerely apologize for the discrepancy between the initial estimate and the final cost. Clear communication and transparency are very important to us, and we regret any confusion or inconvenience this caused. We appreciate your comments and will use them to improve our estimating process moving forward, ensuring all costs — including labor — are clearly outlined upfront. If you would like to discuss this further, please don't hesitate to reach out to us directly. We truly value your business and hope to have the opportunity to serve you even better in the future. Thank you again for your feedback. Charlie

April 19, 2025

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Very easy to deal with and process ok ok ok ok ok ok ok ok ok More

by Bmacnamra33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 22, 2025

Murgado Lincoln of Chicago responded

Thanks very much for the kind words. We look forward to serving you again!

April 13, 2025

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Employee Rating

Efficient and communicative - amazing help with my car and helping me understand what was going on More

by kimmyh15
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Apr 14, 2025

Murgado Lincoln of Chicago responded

Thanks for the kind words! We’re glad our team kept things efficient and clear—happy to help anytime!

April 12, 2025

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Nice place, quick repair, they were professional and friendly, they fixed my car in 2 hours. More

by oykuakay8
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Apr 14, 2025

Murgado Lincoln of Chicago responded

Thank you for the five-star review! We're glad we could provide you with a great experience!

April 10, 2025

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Employee Rating

The staff was really nice and professional. The issue is that of & on randomly, my seatbelt signal beeps, though my seatbelt is fasten and no one else is in the car. Nothing‘s on the seat so I More

by 1stopshopwellness
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Apr 11, 2025

Murgado Lincoln of Chicago responded

Thanks for the feedback. If you haven't yet, check the car's manual. Depending on the model/trim, there may be instructions to accomplish what you want. Also, we can take another look and work toward a solution that gives you more confidence in your vehicle. Please feel free to reach out to our service team directly so we can coordinate a time to better assess this with you. We appreciate your patience and hope to restore your satisfaction soon.

April 09, 2025

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My car was taken in after a very short wait. Everything was done & my car washed. Everyone was so nice and explained everything to me. I would definitely recommend this dealer. More

by dsantuc14
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Apr 11, 2025

Murgado Lincoln of Chicago responded

Thank you for the kind words! We're glad to hear your visit went smoothly and that our team took great care of you and your vehicle. It's great knowing you felt informed and well taken care of—exactly the experience we aim to provide. We appreciate your recommendation and look forward to seeing you again!

April 09, 2025

Dealership Rating
Employee Rating

Front cruise control sensor recalibration Brought my flex in for calibration and it was done the same day. More

by westernbodyshopinc
Recommend Dealer
Yes

Other Employees Tagged: Kaleb Ortiz

Apr 10, 2025

Murgado Lincoln of Chicago responded

Thank you for the five-star review! We're glad we could provide you with a great experience!

April 07, 2025

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Employee Rating

Efficient and kind. They got us in right away and we appreciate it. Thank you. More

by anmoroney
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Apr 11, 2025

Murgado Lincoln of Chicago responded

Thank you for the five-star review! We're glad we could provide you with a great experience!

April 07, 2025

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Employee Rating

Quick lane service was great and it took less than 1 hour to get service done More

by Mmiran23
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: April Lawshea, Joshua Smith

Apr 11, 2025

Murgado Lincoln of Chicago responded

Thank you for sharing your experience! We're glad to hear the Quick Lane service was efficient and that you were able to get everything done so quickly. We appreciate your feedback!

April 07, 2025

Dealership Rating
Employee Rating

Service rep was great. They need to improve on communication. They had to keep my car 1 extra day waiting for a part. My service rep was Out sick that next day. They fixed More

by Kathyswick
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 11, 2025

Murgado Lincoln of Chicago responded

Thank you for the feedback. We're glad to hear your service rep took good care of you, but we apologize for the delay in communication and understand how that impacted your plans. We appreciate your patience and will use your comments to help improve coordination moving forward. If you'd like to speak directly to our GM, please send an email to: charles.grosso@murgadofordlincoln.com

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