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Kaleb Ortiz
Kaleb Ortiz at Murgado Lincoln of Chicago
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Kaleb Ortiz

Service Advisor

Murgado Lincoln of Chicago

2501 N Elston Ave
Chicago, IL 60647

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4.8
23 Reviews

Industry Experience

19 yrs, 3 mos

4.8

23 Reviews

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23 Reviews of Kaleb Ortiz

March 03, 2025

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Employee Rating

Very respectful,good service. great communication..they drop you off to you house and pick you up when you vehicle is ready. More

by no20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hernandez, April Lawshea, Grant Mckay, Aimmey Garcia, Joshua Smith, Michael Hedrick

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February 28, 2025

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This young man is very professional, Take care of me very well and resolved all of my issues. More

by Bill Cooper
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Service Time
Service Communication
Recommend Dealer
Yes
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February 27, 2025

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It is always a pleasure to be able to come and have my vehicle services by very friendly staff and knowledgeable advisors. More

by Lawshea18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hernandez, April Lawshea, Joshua Smith

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Feb 27, 2025

Murgado Lincoln of Chicago responded

Thank you for your kind words! We're thrilled to hear that you consistently have a positive experience with our friendly staff and knowledgeable advisors. We appreciate your loyalty!

February 26, 2025

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Customer service was great and got me in quick. Office employees were great as well. More

by shelbyperitore
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Service Time
Service Communication
Recommend Dealer
Yes
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Feb 26, 2025

Murgado Lincoln of Chicago responded

Thank you for the five-star review! We're glad we could provide you with a great service experience!

February 23, 2025

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Employee Rating

I bought my viehical 7 months ago and It’s been in the shop four times and it’s still not running properly it’s a 2024 Ford escape. They claim that there waiting for a software update. Meanwhile my check More

by bcrossley78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Charles Chitava, Luis Cruz, Aimmey Garcia, Ethan Horan

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Feb 24, 2025

Murgado Lincoln of Chicago responded

We’re really sorry to hear about the ongoing issues with your 2024 Ford Escape. This is certainly not the experience we aim to provide, and we understand how frustrating it must be. Please reach out directly, and we’ll work with our service team to address the issue as quickly as possible and keep you updated on the progress. Your satisfaction is very important to us. Send a message to: charles.grosso@murgadofordlincoln.com.

Feb 26, 2025

bcrossley78 responded

This message is for Luis Cruz. I’m waiting to hear back from you about the loaner car that you promised. I often wondered when my car will be repaired or called for the software upgrade. The check engine light stays on the dash board further damaging my vehicle which is only 7 months old. Mr Cruz I have been very disappointed with this whole situation.

February 17, 2025

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Employee Rating

The dealership over the phone were very courteous and professional, the person who picked up my car if our back was very kind and professional, I would most likely recommend your service to my friends More

by no20
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Hayes

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Feb 19, 2025

Murgado Lincoln of Chicago responded

Thank you for your kind words! We're glad to hear that you had a positive experience over the phone and with the person who picked up your car. We appreciate your recommendation and look forward to serving you and your friends in the future!

February 16, 2025

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Employee Rating

Steve Vihnanek and staff are very pleasant to work with. Steve answered my question s More

by Klosacco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hernandez, April Lawshea, Philip Mugan, Grant Mckay, Aimmey Garcia, Jon Christensen, Joshua Smith, Ryan Hayes , Steve Vihnanek

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Feb 19, 2025

Murgado Lincoln of Chicago responded

Thank you for your feedback! We're glad to hear that Steve and the team provided a pleasant experience and answered your questions. We appreciate your support!

February 14, 2025

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Employee Rating

All good. I had no problems. They just didn’t have the oil filter I needed More

by Simonengel88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hernandez, April Lawshea, Philip Mugan, Grant Mckay, Aimmey Garcia, Joshua Smith

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Feb 19, 2025

Murgado Lincoln of Chicago responded

Glad to hear everything went well overall! We appreciate your patience and hope to have everything you need next time. Let us know if we can assist you further!

February 14, 2025

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Employee Rating

Service was Fast and efficient! Kaleb was polite and attentive, and ensure all the things I needed! More

by Andre guelfi
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 19, 2025

Murgado Lincoln of Chicago responded

Thank you for your kind words! We're glad Kaleb provided fast and attentive service. We appreciate your support and look forward to assisting you again!

February 11, 2025

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Employee Rating

The service was good, there should be more communication with the costumers so that they are kept more in the loop! More

by Sara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 13, 2025

Murgado Lincoln of Chicago responded

Thank you for your feedback! We’re glad to hear that the service was good, and we completely understand the importance of better communication. Keeping our customers informed every step of the way is something we’re always working to improve. We’ll definitely take your suggestion to heart and make sure to provide more updates moving forward. We appreciate you sharing your thoughts and look forward to serving you again soon!

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