Kalai Mukawa
Kalai Mukawa at Honolulu GMC Cadillac

Kalai Mukawa

Sales Manager

Honolulu GMC Cadillac

2945 N Nimitz Hwy
Honolulu, HI 96819

Contact Me
4.6
91 Reviews

Dealership Experience

8 yrs

4.6

91 Reviews

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91 Reviews of Kalai Mukawa

July 26, 2025

Dealership Rating
Employee Rating

Great experience, the team was knowledgeable, friendly, and went above and beyond to get me into my new car. Highly recommend. More

by TJ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ryan, Alex (both 5 stars)

Jul 26, 2025

Honolulu GMC Cadillac responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

July 18, 2025

Dealership Rating
Employee Rating

Anthony was very helpful ensured that my family and I got a great deal and had an easy purchasing process. Would recommend anyone looking for a vehicle to visit Honolulu GMC. More

by MICHAELVANHORN23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 18, 2025

Honolulu GMC Cadillac responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Honolulu GMC Cadillac! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

July 10, 2025

Dealership Rating
Employee Rating

Our experience with the GMC service department has been extremely frustrating. Our truck has been sitting there since last Friday, waiting on a part that was supposed to arrive by Monday—but never did. Wh More

by DAVEDJCONSTRUCTION
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 11, 2025

Honolulu GMC Cadillac responded

Hello Dave, thank you for taking the time to provide feedback. I apologize for the inconvenience and level of communication you experienced. I understand how essential your vehicle is to your business, and it is unfortunate that we fell short in keeping you informed. If you have a moment, please reach out to me directly so we can address this issue and work towards regaining your business. Thank you. Jeremy Cervantes - Service Manager - (808) 495-4837

June 22, 2025

Dealership Rating
Employee Rating

VERY GOOD IN SEVICE. .VERY NICE ..DOING VERY FAST BIG MAHALO TO ALL OF YOU More

by NGUYENTONY79
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 22, 2025

Honolulu GMC Cadillac responded

Thanks for sharing about your experience with Honolulu GMC Cadillac. We appreciate your business and hope to see you again soon! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

June 15, 2025

Dealership Rating
Employee Rating

Excellent customer service, timely responses, and overall a positive vibe. Very different from a typical "car salesman" vibe, just honest, hard-working people. More

by traci.l.arnold
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeff Huang, Dante Jovenal , Sean Hamic, Ryan Gamboa, Akira Wood

Jun 15, 2025

Honolulu GMC Cadillac responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

May 07, 2025

Dealership Rating
Employee Rating

Great Nope La la la la la La la la la la La la la la la More

by TOROW7
Recommend Dealer
Yes

Other Employees Tagged: Kalai Mukawa

May 07, 2025

Honolulu GMC Cadillac responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honolulu GMC Cadillac! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

March 02, 2025

Dealership Rating
Employee Rating

Very accommodating and helpful, communication was excellent and they keep me updated as it progressed. More

by Ranger2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Herman Teves, Jr., Theresa Karas, Jenn Turner, Jeff Huang, Dante Jovenal, Nick Nakama , Jeff Lee, Andrew Morey, Service Department

Mar 03, 2025

Honolulu GMC Cadillac responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

February 28, 2025

Dealership Rating
Employee Rating

Excellent service and experience. From the moment we arrived to the moment we drove off with our new vehicle it was great. The follow up has been fantastic as well More

by ZAK7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dante Jovenal

Mar 01, 2025

Honolulu GMC Cadillac responded

We're delighted to hear about your excellent experience at Honolulu Buick GMC Cadillac! It's wonderful that everything from arrival to follow-up met your expectations. Enjoy the new vehicle, and thank you for choosing us!

February 22, 2025

Dealership Rating
Employee Rating

Excellent service, in particular from our salesman, Dante and Finance person, Theresa. We never felt pressure, they kept our best interest at heart, answered all our questions. Theresa was excellent at expl More

by Albert
Recommend Dealer
Yes
Feb 23, 2025

Honolulu GMC Cadillac responded

Albert and Kit, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Dante and Theresa met your expectations. Thank you for choosing Honolulu GMC Cadillac, we look forward to having you as a valued customer for many years to come! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

January 31, 2025

Dealership Rating
Employee Rating

THEY DON'T CARE ABOUT ME AND MY LIFE BECAUSE THEY DON'T WON'T TO HELP ME WITH MONTH PAYMENT FOR MY CAR AND MY FATHER AND HIS FATHER LOVE GMC CADILLAC AND MOR I WON'T MY ESCALATE BACK. More

by DAVID.TATAIPU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 31, 2025

Honolulu GMC Cadillac responded

David, Over the last 6 months we have attempted to accommodate you with payment options for your outstanding service bill. Your vehicle is ready for pick up. Please visit the dealership to pay your balance and pick up your vehicle. Honolulu Cadillac

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