Kaitlyn Hudson

Great service. Very convenient with pick up and delivery. Service done timely, by friendly and helpful professionals. . Very convenient with pick up and delivery. Service done timely, by friendly and helpful professionals. . More

by abailey13 Verified Customer Verified Customer

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The customer service was extremely helpful and very nice to work with as well as keeping me well informed every step of the way. to work with as well as keeping me well informed every step of the way. More

by bwhittaker0 Verified Customer Verified Customer

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Great communication through the process of resolving involved issues with my vehicle. Persistence in properly diagnosing and repairing the vehicle. involved issues with my vehicle. Persistence in properly diagnosing and repairing the vehicle. More

by Jpfitness Verified Customer Verified Customer

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I really want to like Kain Ford because they are local and convenient. I struggle to be happy with my service experience almost every time. My door locks freeze every time the temp drops below 28. I ask and convenient. I struggle to be happy with my service experience almost every time. My door locks freeze every time the temp drops below 28. I asked to have them look at it and perform the same TSB or Recall that had been done on my last two F150’s because I either get locked out or locked in when this happens. Since they could not reproduce the problem they charged me $195 for diagnostic fee and sent me home. I then went to church 2 days later and was locked in my truck again having to crawl over the console to get out. The next day I had to get a ride to the airport because I could not get into my truck. That time I recorded a short video and sent it to Kaitlin after calling her to show that this is a problem. She did call back to tell me that the shop foreman said it looked as though the seal was frozen and not the mechanism. I have been driving a vehicle for 38 years and have lived in much colder climates than this. I know how to open a door. Just today I was locked out of and in my truck as the temperature was in the low 20s. I have recorded that as well and would love to share if you care. I need this fixed as I travel weekly and cannot operate like this. Trust me, it is not my imagination, nor is it a frozen seal. More

by Ray.campbell Verified Customer Verified Customer

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Best of communications very considerate and I just like Kain Ford All experiences have been good Kain Ford All experiences have been good More

by Wayne.mullannix Verified Customer Verified Customer

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Great team! The service team is incredibly great Every one in the service department is superb The service team is incredibly great Every one in the service department is superb More

by sponcia Verified Customer Verified Customer

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Katlyn is fantastic at customer service Katlyn is confident, great listener, excellent at follow up and follow through. She knows how to “own it!” confident, great listener, excellent at follow up and follow through. She knows how to “own it!” More

by jim@marshallpediatrictherapy.com Verified Customer Verified Customer

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This dealership's service department does great work. The staff is polite and kind. I appreciate the valet option. The staff is polite and kind. I appreciate the valet option. More

by alsoncole Verified Customer Verified Customer

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The staff and pick up drivers are always so friendly. The service manager always calls and sends texts for me to ask any questions. Love this service dept! The service manager always calls and sends texts for me to ask any questions. Love this service dept! More

by Mdillow7711 Verified Customer Verified Customer

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Great people! Great service! They had me in and out in no time at all! Thank you! Great service! They had me in and out in no time at all! Thank you! More

by noemail24 Verified Customer Verified Customer

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