Kaitlyn Gray
Kaitlyn Gray at Secor Subaru
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Kaitlyn Gray

Service Advisor

Secor Subaru

501 Broad Street
New London, CT 06320

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4.8
112 Reviews
4.8

112 Reviews

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112 Reviews of Kaitlyn Gray

December 01, 2024

Dealership Rating
Employee Rating

Communication with advisor very good. Kept up to date on all repairs needed. Excellent staff. More

by Happy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 02, 2024

Secor Subaru responded

This is great to hear! Thank you for coming to Secor Subaru! We'll see you next time!

November 13, 2024

Dealership Rating
Employee Rating

I am ALWAYS treated with the upmost respect from all staff members at Secor Subaru. I trust their workmanship and always feel that the work performed is completed with my safety in mind. i wouldn't go More

by CTEACHER294
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 13, 2024

Secor Subaru responded

Thank you for your loyalty and trust in Secor Subaru! We're delighted to know that our team consistently provides respectful service with safety as a priority. We look forward to continuing to meet your service needs!

October 26, 2024

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Employee Rating

Started the day with a flat tire. Spare tire put on thanks to Subaru Roadside Assistance. Drove into Secor Subaru without an appointment and Kaitlyn found a technician available to More

by Elizabeth
Recommend Dealer
Yes
Oct 28, 2024

Secor Subaru responded

Elizabeth, we're delighted to hear that Kaitlyn and the Secor Subaru team turned your day around! Safe travels ahead!

October 22, 2024

Dealership Rating
Employee Rating

I find my experience with dropping off my Subaru for service easy and effortless. I appreciate the text messages on my vehicle’s progress report and the estimate time of being finished. More

by missliss81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kyle Pullen

Oct 23, 2024

Secor Subaru responded

Thank you for trusting the Secor Subaru team with the care of your vehicle! We're glad to hear our team consistently provides efficient service & thorough communication, and we look forward to seeing you again next time. Take care!

October 10, 2024

Dealership Rating
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I could Not have had a more pleasant experience then The one I had at the dealership. More

by M941
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shawn Murray, Anastacia Rebell, Kyle Pullen, Rebecca Nutt , The gentleman who drove me back-and-forth to my home for the required update on my Subaru was exceptionally nice

Oct 11, 2024

Secor Subaru responded

Wow, we're so happy to hear this! Thanks for visiting our team here at Secor Subaru. We hope to see you again in the future!

October 10, 2024

Dealership Rating
Employee Rating

Kyle was nice and helpful. He explained everything that was going to happen and kept me up to date on what was going on with my car and how they were going to fix it. More

by BOOKLOVERBRI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kyle Pullen

Oct 11, 2024

Secor Subaru responded

We're delighted to hear that Kyle provided such helpful and informative service at Secor Subaru. Keeping you updated throughout the process is important to us, and we're glad it made a difference in your experience!

October 02, 2024

Dealership Rating
Employee Rating

Always satisfied with Subaru in New London. Very helpful and even got me in last minute for an oil change before my trip. Great work! More

by KMONTOYA_17
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shawn Murray

Oct 03, 2024

Secor Subaru responded

We're delighted to hear that our team at Secor Subaru could accommodate your last-minute oil change and ensure you're satisfied with our service. Safe travels on your trip!

September 30, 2024

Dealership Rating
Employee Rating

Advisor was awesome. Quality work without pressure to do more than what I thought necessary. More

by JOHNGAEBE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 01, 2024

Secor Subaru responded

John, thank you for reviewing your recent visit here at Secor Subaru! We appreciate your business and hope to see you again in the future!

September 26, 2024

Dealership Rating
Employee Rating

Was told needed to replace battery . Took battery to where I purchased in December and did a test and gave me results with actual numbers and battery is fine. My batttery has a 2 year r More

by Subidriver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 27, 2024

Secor Subaru responded

Thank you for the review. I'm disappointed to hear about this experience and will make sure it gets looked into with our team. If you'd like to discuss the situation further, please feel free to contact me directly at your earliest convenience. Respectfully, Shawn Murray - Service Manager - smurray@secorauto.com

September 26, 2024

Dealership Rating
Employee Rating

Good communication and good service oxe for my emergency fix when I wad traveling to NH for business. More

by yuhsin8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shawn Murray

Sep 27, 2024

Secor Subaru responded

Thank you for sharing your experience! We're glad our team at Secor Subaru could assist with your emergency fix and provide great communication throughout the process. Safe journeys ahead!

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