Kaitlyn Gray
Kaitlyn Gray at Secor Subaru

Kaitlyn Gray

Service Advisor

Secor Subaru

501 Broad Street
New London, CT 06320

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4.8
127 Reviews
4.8

127 Reviews

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127 Reviews of Kaitlyn Gray

June 03, 2025

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Wanted to thank everyone for their help. I bought this car out of state and the navigation system was not working properly. They worked with the dealer I bought the car from. Everything was More

by bartenderbbbbb
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Recommend Dealer
Yes
Jun 04, 2025

Secor Subaru responded

Hi Barten, thank you for sharing your experience! We're glad to hear that our team at Secor Subaru could assist in resolving the navigation issue smoothly. Safe travels with your new car!

May 31, 2025

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Kaitlyn really helped me out of a tight spot by getting me back on the road with a desperately needed new set of tires in record time. Another example of the superior service I’ve enjoyed since 2010 More

by danfreiert
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Recommend Dealer
Yes
Jun 02, 2025

Secor Subaru responded

We're delighted to hear that Kaitlyn was able to assist you so efficiently at Secor Subaru! It's wonderful knowing you've been enjoying our superior service since 2010. Thank you for your continued trust and support!

May 30, 2025

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Bought my Outback 2010 and had service done at Secor NL since. I have always been pleased with service and the employees. If I had a question or concern it was always addressed in a timely fashion. I wo More

by Teresa Moran
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Recommend Dealer
Yes
Jun 02, 2025

Secor Subaru responded

Teresa, we're delighted to hear that you've had such a positive experience with Secor Subaru over the years! It's great to know you're enjoying your Outback and considering another purchase in the future. If you have any questions about our Crosstrek or Forester models, feel free to reach out anytime!

May 06, 2025

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Very friendly I appreciate them getting me in for oil change with 1 day notice. More

by sharonkjerome
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Recommend Dealer
Yes
May 07, 2025

Secor Subaru responded

Hi Sharon! Thank you for leaving us this five-star review and for your kind words about our service team at Secor Subaru! We'll see you next time!

May 01, 2025

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Kat was very nice. They couldn’t fix my Honda and was told to take to Honda. Honda would charge Secor almost 2,000 dollars. This is crazy when it could be repaired for More

by raycfe
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Recommend Dealer
Yes
May 07, 2025

Secor Subaru responded

Thank you for sharing your experience with us. Our dealership will be taking care of the cost of repairs. If you wish to discuss this further, we invite you to reach out.

April 10, 2025

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Great service. Always upfront with prices. Loaner car option is great. Tell your friends. Great More

by henry.roenke
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Recommend Dealer
Yes

Other Employees Tagged: Rebecca Nutt

Apr 11, 2025

Secor Subaru responded

henry, Your glowing review brightened our day! Hope to see you again soon! - Secor Subaru

March 30, 2025

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Kaitlyn’s excellent service is a large factor in my customer satisfaction! Always pleased with every service appointment. More

by SBRASEL
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Recommend Dealer
Yes
Apr 01, 2025

Secor Subaru responded

We're delighted to hear that Kaitlyn's service has made such a positive impact on your experience at Secor Subaru. Thank you for sharing this wonderful feedback!

March 28, 2025

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Took my 18 crosstrek in for recall repair. Prompt scheduling, responsive and professional staff, clean facility, etc. Not only did they promptly perform the recall repairs they put my car thro More

by Christianjgray99
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Recommend Dealer
Yes
Mar 28, 2025

Secor Subaru responded

Christian, we're delighted to hear that our team at Secor Subaru exceeded your expectations with prompt service and extra touches like the car wash. Thank you for choosing us for your Crosstrek's recall repair, and we look forward to assisting you with future maintenance!

March 17, 2025

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Excelent dealership for maintaining your car. The service dept works well with their customers, they answered questions, review maintenance results and provide options. More

by MARIA.MOULTHROP
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Recommend Dealer
Yes
Mar 18, 2025

Secor Subaru responded

Maria, thank you for highlighting your excellent service experience at Secor Subaru! We're glad our team could assist with your maintenance needs and provide clear options. We appreciate your support!

February 25, 2025

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Kaitlyn Gray is an excellent service representative. Initially, she explained in detail the services to be be performed, the approximate time the service would take and the process for returning the veh More

by DAMONPAT
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Recommend Dealer
Yes
Feb 26, 2025

Secor Subaru responded

We're delighted to hear that Kaitlyn provided such a detailed and professional service experience at Secor Subaru. Thank you for sharing your positive feedback, and we're glad the process was smooth for you!

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