Kaitlyn Gray
Kaitlyn Gray at Secor Subaru
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Kaitlyn Gray

Service Advisor

Secor Subaru

501 Broad Street
New London, CT 06320

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4.8
122 Reviews
4.8

122 Reviews

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122 Reviews of Kaitlyn Gray

April 10, 2025

Dealership Rating
Employee Rating

Great service. Always upfront with prices. Loaner car option is great. Tell your friends. Great More

by henry.roenke
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Rebecca Nutt

Apr 11, 2025

Secor Subaru responded

henry, Your glowing review brightened our day! Hope to see you again soon! - Secor Subaru

March 30, 2025

Dealership Rating
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Kaitlyn’s excellent service is a large factor in my customer satisfaction! Always pleased with every service appointment. More

by SBRASEL
Service Price Transparency
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Recommend Dealer
Yes
Apr 01, 2025

Secor Subaru responded

We're delighted to hear that Kaitlyn's service has made such a positive impact on your experience at Secor Subaru. Thank you for sharing this wonderful feedback!

March 28, 2025

Dealership Rating
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Took my 18 crosstrek in for recall repair. Prompt scheduling, responsive and professional staff, clean facility, etc. Not only did they promptly perform the recall repairs they put my car thro More

by Christianjgray99
Service Price Transparency
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Recommend Dealer
Yes
Mar 28, 2025

Secor Subaru responded

Christian, we're delighted to hear that our team at Secor Subaru exceeded your expectations with prompt service and extra touches like the car wash. Thank you for choosing us for your Crosstrek's recall repair, and we look forward to assisting you with future maintenance!

March 17, 2025

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Excelent dealership for maintaining your car. The service dept works well with their customers, they answered questions, review maintenance results and provide options. More

by MARIA.MOULTHROP
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Recommend Dealer
Yes
Mar 18, 2025

Secor Subaru responded

Maria, thank you for highlighting your excellent service experience at Secor Subaru! We're glad our team could assist with your maintenance needs and provide clear options. We appreciate your support!

February 25, 2025

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Kaitlyn Gray is an excellent service representative. Initially, she explained in detail the services to be be performed, the approximate time the service would take and the process for returning the veh More

by DAMONPAT
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Recommend Dealer
Yes
Feb 26, 2025

Secor Subaru responded

We're delighted to hear that Kaitlyn provided such a detailed and professional service experience at Secor Subaru. Thank you for sharing your positive feedback, and we're glad the process was smooth for you!

February 21, 2025

Dealership Rating
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Great service polite and explained everything . Good job also thanks for washing car of salt More

by PSCHUYLERG
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Recommend Dealer
Yes
Feb 24, 2025

Secor Subaru responded

Thank you for the five-star rating! The team looks forward to working with you again! - Secor Subaru

February 09, 2025

Dealership Rating
Employee Rating

Kaitlyn was very friendly and courteous. My wipers were replaced in minimal time. I always receive great service at Secor. More

by SECTBABS
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Recommend Dealer
Yes
Feb 10, 2025

Secor Subaru responded

We're delighted to hear that Kaitlyn provided friendly and efficient service during your visit to Secor Subaru. Thank you for trusting us with your vehicle needs, we look forward to serving you again! Safe travels!

January 31, 2025

Dealership Rating
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Very friendly and efficient. Paid attention to detail and brought a new issue to my attention More

by TSTEINHILPER
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Recommend Dealer
Yes
Feb 01, 2025

Secor Subaru responded

Hi T. Stein! Thank you for your kind words! We're glad to hear you had a positive experience at Secor Subaru! Our team always strives to be thorough and attentive to ensure your vehicle is in top shape.

January 17, 2025

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The service staff was incredibly friendly and professional. They completed the work as described, on time, and they kept me updated throughout the process. More

by TRACY.DICKSON
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Recommend Dealer
Yes
Jan 17, 2025

Secor Subaru responded

Tracy, we're delighted to hear that our service team at Secor Subaru provided you with friendly and professional care. Thank you for sharing your experience!

December 30, 2024

Dealership Rating
Employee Rating

Secor Subaru always offers service with a smile. If I have any questions, they are always patient and professional with the answers. More

by HILTLM
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Recommend Dealer
Yes

Other Employees Tagged: Shawn Murray

Dec 31, 2024

Secor Subaru responded

We're delighted to hear that our team at Secor Subaru consistently provides you with friendly and professional service. Thank you for your kind words. We're always here to help!

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