Kaitlyn Einhart

SO rude Called to try and ask a quick question about getting my window fixed. The woman told me that she can't help me if she isn't looking at the vehicle (wh Called to try and ask a quick question about getting my window fixed. The woman told me that she can't help me if she isn't looking at the vehicle (when I was trying to ask what I thought was a simple question). When I tried to explain what the issue was she kept cutting me off and wouldn't let me finish a sentence. She then told me that she suggest I read the owner's manual and try to find a fix before calling them again. Definitely will NOT be going here for any more service (or vehicle purchase) moving forward. More

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What is a warranty for????? I brought my 2013 legacy a year ago and I was told to buy an extended warranty, it was explained to me that everything would be covered through my wa I brought my 2013 legacy a year ago and I was told to buy an extended warranty, it was explained to me that everything would be covered through my warranty other then brakes, tires, and rims. I thought it sounded like a great deal so I decided to go ahead and purchase it. Since I have bought it I have had an issue with it starting when I made the appointment I told them I had a warranty and they said okay, then when I dropped it off for the appointment I was told that I would have to pay to get it looked at. Told them the gas door wasn't opening they said they fixed it the next time I had to get gas it still didn't work, they said they listened to my speakers to see if the speaker was blown but when I got in the car the radio was off. Then last night I got a flat tire because the valve steam cracked and was leaking, I called this morning and was told by kaitlyn that if it was a manufactures defect is was covered other wise not and it was out of pocket. I explained to her I had a spare on and she told me to make an appointment even after I told her i lived an hour away and I really couldn't wait to get it fixed. I told her the warranty was explained to me as anything was covered other then tires, brakes, and rims the only thing she had to say was she wished she could do something but never offered to help out a bit or to have me speak to some else. I told her this is my 5th Subaru and I have always loved them, but this is the first I brought with them and with a warranty, i also told her i feel like the warranty doesn't cover anything and that I will never do business with them again she said sorry wished she could do something and hung up. I work in customer service and this is not how you create lifelong customers, I regret purchasing my legacy from them. Last after I bought my car I brought it in for an oil change that took well over 2hours I had an appointment and all the said was sorry we got backed up and this was after I got my car back, I never had someone come over to me to give me an update while I was sitting there waiting thinking it was just a quick oil change. Bottom line I love Subarus and I will continue to buy Subarus but I will NEVER RETURN TO BURLINGTON SUBARU AGAIN TO PURCHASE A CAR!!! I have had better service at poulin auto and McMahon Chevy who looked at my car that day and got it back on the road in 10minutes, glad to see there are still good quality customer service dealerships out there that care about the customer and not the dollars. More

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