Kaila Andrade

This was a great experience with no hassle for the vehicle I wanted. I appreciate Kaila for making it a seamless process. Thanks vehicle I wanted. I appreciate Kaila for making it a seamless process. Thanks More

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I would. Concerns were handled quickly and resolved satisfactorily. We would buy from this dealership again. Concerns were handled quickly and resolved satisfactorily. We would buy from this dealership again. More

by REGINAOLSON Verified Customer Verified Customer

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They are great! This is our second purchase in the last 6 months and we couldn’t be happier with the customer service and experience! This is our second purchase in the last 6 months and we couldn’t be happier with the customer service and experience! More

by PRISCILLAGARZA509 Verified Customer Verified Customer

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First, let me say that the sales representative, Kaila Andrade, was absolutely amazing. She was sweet, calm, and not pushy at all—exactly the kind of salesperson you want when making such an important pur Andrade, was absolutely amazing. She was sweet, calm, and not pushy at all—exactly the kind of salesperson you want when making such an important purchase. Unfortunately, the same cannot be said for the management team. They seemed uninterested in engaging with customers and avoided communication entirely, even when walking by me. This lack of courtesy was disappointing and gave the impression that they didn’t value customer interaction. To make matters worse, the vehicle I purchased wasn’t even fully ready. I had to bring it back for additional cleaning and a full inspection, which took an entire day (from 9 a.m. to 8 p.m.). This was incredibly inconvenient and should have been handled before the car was handed over. Finally, the individual who went over the paperwork was unprofessional and rude, his name is Hector Sanchez. When I politely mentioned that his attitude might be reflected in my review, he suddenly tried to act friendly, but the damage was already done. I mentioned I wasn’t interested in the products he was selling and he’s response was “I don’t care if you are or not, I’m still going to offer it to you, the more you tell me you don’t want to hear about it, the more I’m going to talk about it, I’m in the business of selling and making money” YES! That was his response! While I appreciate the wonderful service provided by the saleswoman, the overall experience was disappointing due to the poor behavior of the management team and lack of preparedness with the vehicle. I hope the dealership takes this feedback seriously and improves their customer service in the future. More

by Rubicon Verified Customer Verified Customer

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We spoke with Kalia the evening before and I wasn’t really interested because the pics on internet made the seats look mismatched but we were in town and my wife wanted to at least look at it. So we di really interested because the pics on internet made the seats look mismatched but we were in town and my wife wanted to at least look at it. So we did and were quite surprised when we opened the doors. The pics were all wrong. We done a test drive and were pleased Kalia was very efffichant. The wife fell in love with her. I was still wanting to look at another dealer in Hempstead so they brought in Sal and he was able to win me over. When we got everything approved Hector came in and shared the warranty info with us we decided to purchase it as well. We were both pleased with your people and the dealership. Joyce is really pleased with the truck and I’m still trying to figure out how to use everything available on the dashboard. More

by JIMMYCATES Verified Customer Verified Customer

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Came here to look at a few different used units on the lot. Jessica was very patient with me and was able to help me come to an agreement. Great team and management! lot. Jessica was very patient with me and was able to help me come to an agreement. Great team and management! More

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I recently had the pleasure of working with Brian Lacy while purchasing my new Tahoe, and I cannot say enough good things about the experience. From start to finish, Brian was outstanding. He took the tim while purchasing my new Tahoe, and I cannot say enough good things about the experience. From start to finish, Brian was outstanding. He took the time to thoroughly understand my needs and preferences, making the entire process seamless and stress-free. Brian’s knowledge of the vehicles and his ability to explain all the features and options made me feel confident that I was making the best choice. He went above and beyond to help me find the perfect Tahoe that checked all the boxes. If you’re looking for a professional, thorough, and genuinely helpful salesperson, I highly recommend Brian. He truly cares about his customers, and it shows in every interaction. I love my new Tahoe, and I’m so grateful for Brian’s guidance! More

by MARCASCHULTZ Verified Customer Verified Customer

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Abel was amazing. Will come back to him every time I purchase a truck. Super fast and easy process. Will come back to him every time I purchase a truck. Super fast and easy process. More

by MATTGARNER83 Verified Customer Verified Customer

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Kaila Andrade was absolutely wonderful to work with. I actually had a better deal at a different dealership, but paid a little more because she worked so well with me. From my first interaction, all the I actually had a better deal at a different dealership, but paid a little more because she worked so well with me. From my first interaction, all the way through financing she made things easier and valued my time and budget. Would highly recommend Kaila & Mac Haik! More

by CASSIE JONES Verified Customer Verified Customer

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Easy car buying process, everyone was attentive and friendly. I’ve already recommended them to some friends and family. Thank you! friendly. I’ve already recommended them to some friends and family. Thank you! More

by KATHYFLRSZ Verified Customer Verified Customer

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