Kai Spencer
Kai Spencer at Findlay Toyota
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Kai Spencer

Service Consultant

Findlay Toyota

7733 Eastgate Rd
Henderson, NV 89011

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4.6
31 Reviews
4.6

31 Reviews

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31 Reviews of Kai Spencer

March 31, 2025

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Employee Rating

Kai was amazing and I appreciate everything. If it wasn't for him, it would have been a different experience. He had great customer service and was very helpful. The 5 stars are for him. The t More

by HURBAKC
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Mar 31, 2025

Findlay Toyota responded

Hello Hurbakc, Thank you for mentioning Kai's name in your review! He will be delighted to know his efforts made your experience special..

March 28, 2025

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DO NOT TAKE YOUR VEHICLE TO SERVICE HERE, They do a horrible job, they dont pay attention to the work they do, they have lazy incompetent employees, They dont honor warranties, and they dont own they o More

by John M
Service Price Transparency
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Recommend Dealer
No
Mar 28, 2025

Findlay Toyota responded

John M, We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to discuss this with you further. Please contact me directly at Kellyt@findlayauto.com or simply reply to this email. Thank you for making us aware of this situation. I look forward to hearing from you.

February 28, 2025

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First of all Jordan didn't help me this time. Kai did. 2nd I was offered a loaner car but ther3 were none available. 3rd I just got my drums replaced, $100 part $250 in labor. Been coming ther More

by rye smith
Recommend Dealer
No

Other Employees Tagged: Jordan Santos, Kelly Thomas

February 27, 2025

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Clean place, friendly respectful people reception area has comfortable chairs, time past by quickly i did not get bored More

by Mari
Service Price Transparency
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Recommend Dealer
Yes
Feb 28, 2025

Findlay Toyota responded

Mari, Thank you for your feedback. We're glad to know that you had a 5 star service experience with us. We appreciate your support and glad that we were able to meet your expectations. Thank you again for servicing your vehicle at Findlay Toyota. We appreciate you stopping by. See you soon.

February 24, 2025

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Was able to repair an issue that another auto repair shop could not figure out More

by SCHNAFHOO
Service Price Transparency
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Recommend Dealer
Yes
Feb 25, 2025

Findlay Toyota responded

SCHNAFHOO, Thank you for sharing your experience with us. We're glad that we could exceed your expectations. If there’s anything else we can do to make your next visit even better, please let us know.

February 22, 2025

Dealership Rating
Employee Rating

Quick and amazing service. Good communication and timing. Was very informative on vehicles i was interested in. More

by DIANASANDU2013
Service Price Transparency
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Recommend Dealer
Yes
Mar 05, 2025

Findlay Toyota responded

Thanks so much for sharing your experience with us. We appreciate your positive feedback. It's our goal to always provide the best service possible. Your satisfaction is our top priority, and we look forward to servicing your vehicle again soon.

February 14, 2025

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Employee Rating

Well received and serviced! Recall issue completed. Was impressed with customer waiting area, special coffee machines and new TV's. More

by JORGULLI
Service Price Transparency
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Recommend Dealer
Yes
Feb 18, 2025

Findlay Toyota responded

JORGULLI. Thank you for sharing your experience with us. We're glad that your service advisor Kai could exceed your expectations. If there’s anything else we can do to make your next visit even better, please let us know.

February 09, 2025

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Employee Rating

Kai Spencer is always honest, trustworthy and fair - he’s the best, and we really appreciate him. He is knowledgeable and has helped us get our daughter’s 2006 4Runner in awesome condition. Thanks Kai! More

by FLEISEM
Service Price Transparency
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Recommend Dealer
Yes
Feb 11, 2025

Findlay Toyota responded

Fleisem, Thank you for leaving your 5 STAR review and for mentioning Kai Spencers name. We’re grateful to have you as a valued customer. Please don’t hesitate to reach out to us if there’s anything else we can assist you with. We look forward seeing you again soon. K Thomas – Customer Relations Specialist

January 19, 2025

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Employee Rating

Have always had service for my 2010 rav4- and it's still goinfriendly, helpful- the best! More

by LYNDAMAC54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 20, 2025

Findlay Toyota responded

Thank you for leaving your review. We appreciate your positive feedback – it is our goal to always provide the best service possible. Your satisfaction is our top priority, and we look forward to serving you again in the future. K Thomas- Customer Relations Specialist

January 17, 2025

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Employee Rating

I was ask for extra service on top of my 15k service. When I turn it down it doesn’t mean your customer and nobody anymore because you didn’t make your stupid commissions. More

by S131515Y
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Recommend Dealer
No
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