Kai was amazing and I appreciate everything.
If it wasn't for him, it would have been a different experience. He had great customer service and was very helpful. The 5 stars are for him. The t
If it wasn't for him, it would have been a different experience. He had great customer service and was very helpful. The 5 stars are for him. The two other gentlemen I had dealt with, were very unhappy with their day.
Thank you, Kai!
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by HURBAKC
Verified Customer
Verified Customer
Service Price Transparency
Mar 31, 2025 -
Findlay Toyota responded
Hello Hurbakc,
Thank you for mentioning Kai's name in your review! He will be delighted to know his efforts made your experience special..
DO NOT TAKE YOUR VEHICLE TO SERVICE HERE, They do a
horrible job, they dont pay attention to the work they do, they have lazy incompetent employees, They dont honor warranties, and they dont own they o
horrible job, they dont pay attention to the work they do, they have lazy incompetent employees, They dont honor warranties, and they dont own they own employees mistakes, they ruined my vehicle accessory that cost me over $1600 and kept my vehicle for 3 days without getting any work done.
SAVE YOURSELF A HEADACHE AND DO NOT TAKE YOUR BUSINESS TO FINDLAY TOYOTA
SERVICE DEPARTMENT.
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by John M
Service Price Transparency
Mar 28, 2025 -
Findlay Toyota responded
John M,
We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to discuss this with you further. Please contact me directly at
Kellyt@findlayauto.com or simply reply to this email. Thank you for making us aware of this situation. I look forward to hearing from you.
First of all Jordan didn't help me this time.
Kai did. 2nd I was offered a loaner car but ther3 were none available. 3rd I just got my drums replaced, $100 part $250 in labor. Been coming ther
Kai did. 2nd I was offered a loaner car but ther3 were none available. 3rd I just got my drums replaced, $100 part $250 in labor. Been coming there for 13 years but I'll be getting service somewhere else going forward
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by rye smith
Verified Customer
Verified Customer
Clean place, friendly respectful people reception area
has comfortable chairs, time past by quickly i did not get bored
has comfortable chairs, time past by quickly i did not get bored
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by Mari
Verified Customer
Verified Customer
Service Price Transparency
Feb 28, 2025 -
Findlay Toyota responded
Mari,
Thank you for your feedback. We're glad to know that you had a 5 star service experience with us.
We appreciate your support and glad that we were able to meet your expectations.
Thank you again for servicing your vehicle at Findlay Toyota. We appreciate you stopping by. See you soon.
Was able to repair an issue that another auto repair shop
could not figure out
could not figure out
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by SCHNAFHOO
Verified Customer
Verified Customer
Service Price Transparency
Feb 25, 2025 -
Findlay Toyota responded
SCHNAFHOO,
Thank you for sharing your experience with us. We're glad that we could exceed your expectations. If there’s anything else we can do to make your next visit even better, please let us know.
Quick and amazing service.
Good communication and timing. Was very informative on vehicles i was interested in.
Good communication and timing. Was very informative on vehicles i was interested in.
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by DIANASANDU2013
Verified Customer
Verified Customer
Service Price Transparency
Mar 05, 2025 -
Findlay Toyota responded
Thanks so much for sharing your experience with us. We appreciate your positive feedback. It's our goal to always provide the best service possible. Your satisfaction is our top priority, and we look forward to servicing your vehicle again soon.
Well received and serviced!
Recall issue completed. Was impressed with customer waiting area, special coffee machines and new TV's.
Recall issue completed. Was impressed with customer waiting area, special coffee machines and new TV's.
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by JORGULLI
Verified Customer
Verified Customer
Service Price Transparency
Feb 18, 2025 -
Findlay Toyota responded
JORGULLI.
Thank you for sharing your experience with us. We're glad that your service advisor Kai could exceed your expectations. If there’s anything else we can do to make your next visit even better, please let us know.
Kai Spencer is always honest, trustworthy and fair - he’s
the best, and we really appreciate him. He is knowledgeable and has helped us get our daughter’s 2006 4Runner in awesome condition. Thanks Kai!
the best, and we really appreciate him. He is knowledgeable and has helped us get our daughter’s 2006 4Runner in awesome condition. Thanks Kai!
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by FLEISEM
Verified Customer
Verified Customer
Service Price Transparency
Feb 11, 2025 -
Findlay Toyota responded
Fleisem,
Thank you for leaving your 5 STAR review and for mentioning Kai Spencers name. We’re grateful to have you as a valued customer. Please don’t hesitate to reach out to us if there’s anything else we can assist you with. We look forward seeing you again soon.
K Thomas – Customer Relations Specialist
Have always had service for my 2010 rav4- and it's still
goinfriendly, helpful- the best!
goinfriendly, helpful- the best!
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by LYNDAMAC54
Verified Customer
Verified Customer
Service Price Transparency
Jan 20, 2025 -
Findlay Toyota responded
Thank you for leaving your review. We appreciate your positive feedback – it is our goal to always provide the best service possible.
Your satisfaction is our top priority, and we look forward to serving you again in the future.
K Thomas- Customer Relations Specialist
I was ask for extra service on top of my 15k service.
When I turn it down it doesn’t mean your customer and nobody anymore because you didn’t make your stupid commissions.
When I turn it down it doesn’t mean your customer and nobody anymore because you didn’t make your stupid commissions.
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by S131515Y
Verified Customer
Verified Customer
Service Price Transparency