Kaelyn Smith

Joseph Adams was my service advisor and was such a pleasure to work with, I was so not wanting to go back to Courtesy for car service due to past customer service that was not up to par. Joseph made i pleasure to work with, I was so not wanting to go back to Courtesy for car service due to past customer service that was not up to par. Joseph made it totally different and worth the trip even though the news about my car was bad, I left totally blessed. More

by 1msgae Verified Customer Verified Customer

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The current staff was extremely nice and helpful. From both Service Managers, the Service Advisor to the mechanic explaining some things to me. The problems are that what I paid for was not the issue From both Service Managers, the Service Advisor to the mechanic explaining some things to me. The problems are that what I paid for was not the issue that brought me in, and that none of them know the lies I was told nor the actual repairs that were charged on prior visits with previous staff. The known defective transmission etc has been worked on and billed to me instead of Nissan paying, repeatedly for so long and so many times without a full repair, that I am just now being told that there are no parts available and I am being referred to an aftermarket shop for further repairs of that and other OEM parts pieced together using unofficial methods. The mechanic thought I had been told of the defunc parts by the previous Service Advisors and Managers. More

by tangbug Verified Customer Verified Customer

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