Kacey Trujillo

Everyone at Findlay Honda is always courteous, respectful and calls me with updates. My car was ready when they said it would be and the overall customer service is over the top, every time I’m there! Thank and calls me with updates. My car was ready when they said it would be and the overall customer service is over the top, every time I’m there! Thank you for always taking care of me! More

by Susan Quinn Verified Customer Verified Customer

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It was a good experience would take my vehicle again for the quick and good service the quick and good service More

by OSEJ2004 Verified Customer Verified Customer

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best & quickest service department in the valley. no matter what you drive, they can satisfy all. no matter what you drive, they can satisfy all. More

by hondagirlll Verified Customer Verified Customer

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Promptly finished the service and evaluation, despite being very busy. Offered a purchase for my car, which was fair. I am not ready to sell, but appreciated the info. being very busy. Offered a purchase for my car, which was fair. I am not ready to sell, but appreciated the info. More

by JVANHEGANS Verified Customer Verified Customer

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Andrew did a great job getting my car fully serviced… I just came in for an oil change, but I saw the necessary fluid and other maintenance operations that needed done, when he professionally laid it out f just came in for an oil change, but I saw the necessary fluid and other maintenance operations that needed done, when he professionally laid it out for me. Drew then got it wrapped up in a timely fashion and got me on my way and now my car is happy and so am I. More

by GIBDAWS Verified Customer Verified Customer

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Great service again at honda service dept. .appreciate your assistance with my problem today and in the past .appreciate your assistance with my problem today and in the past More

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I have been a customer since 2003 and wouldn’t go anywhere else. Great Customer Service. Kacey responded to my question in a very timely manner. They respect my schedule and treat me like a valued cu anywhere else. Great Customer Service. Kacey responded to my question in a very timely manner. They respect my schedule and treat me like a valued customer. I feel that the Service staff is honest about the work that is needed and will not pressure me into unnecessary work. It’s a nice feeling in this uncertain time. More

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Kacey provided great customer service and kept me updated. My vehicle was completed before the estimated completion time. I couldn’t be happier. Thank you So Much Kacey updated. My vehicle was completed before the estimated completion time. I couldn’t be happier. Thank you So Much Kacey More

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I had a battery that completely died and needed to be replaced. Kacey from the Henderson Honda Service Department said to bring down whenever I could. I got there at 3:30 PM and Service writer, Jeremy replaced. Kacey from the Henderson Honda Service Department said to bring down whenever I could. I got there at 3:30 PM and Service writer, Jeremy Santos helped me. Jeremy and Kacey were great! I was in and out within an hour. I had a very busy Saturday and they worked with me 100%. Thank you! More

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This is a follow up to my review last month. Service manager called me to see what happened. I explained my review and told him I was also experiencing several issues I did not have prior to ser Service manager called me to see what happened. I explained my review and told him I was also experiencing several issues I did not have prior to service there. He said he would take care of it and send me a check for the 50 dollars I was overcharge. Agreement was since he was off the next day, as soon as we got off the phone he would to text me his contact info, he had called from the main honda line so I did not have his number. I was to text back what time would be there. Several days later he texted me and ask what happened. I said you never texted me your contact info, I did not even know his name. He turned it around on me and said he was sorry I misunderstood. That is not what happened but even if it did, trying to blame the customer you already screwed over is not the correct response from a "manager". Anyway, I told him I would get back to him when I could bring the car in but mail me my $50 dollar check. I finally got it 9 days later, 20 miles to go 9 days. I replaced the missing parts myself. Made an appointment next week at Honda west. This dealer use to have good service but now the techs and manger are both a disappointment to say the least. They only contact you when you leave bad reviews. BTW I bought this car here so I know what I am talking about. I will take my business elsewhere. More

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