Kacey Trujillo

This is a follow up to my review last month. Service manager called me to see what happened. I explained my review and told him I was also experiencing several issues I did not have prior to ser Service manager called me to see what happened. I explained my review and told him I was also experiencing several issues I did not have prior to service there. He said he would take care of it and send me a check for the 50 dollars I was overcharge. Agreement was since he was off the next day, as soon as we got off the phone he would to text me his contact info, he had called from the main honda line so I did not have his number. I was to text back what time would be there. Several days later he texted me and ask what happened. I said you never texted me your contact info, I did not even know his name. He turned it around on me and said he was sorry I misunderstood. That is not what happened but even if it did, trying to blame the customer you already screwed over is not the correct response from a "manager". Anyway, I told him I would get back to him when I could bring the car in but mail me my $50 dollar check. I finally got it 9 days later, 20 miles to go 9 days. I replaced the missing parts myself. Made an appointment next week at Honda west. This dealer use to have good service but now the techs and manger are both a disappointment to say the least. They only contact you when you leave bad reviews. BTW I bought this car here so I know what I am talking about. I will take my business elsewhere. More

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Anthony provided great customer service and kept me updated. My vehicle was completed before the estimated completion time. I couldn’t be happier. Thank you Anthony. updated. My vehicle was completed before the estimated completion time. I couldn’t be happier. Thank you Anthony. More

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I buy all of my new cars from Findlay Honda Henderson and send all of my friends and family over to buy from them as well! JC and Bodin in Sales are tremendous and Noah, Turner, and Antonio are rockstars in send all of my friends and family over to buy from them as well! JC and Bodin in Sales are tremendous and Noah, Turner, and Antonio are rockstars in the service department! More

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Not all hero’s wear capes. Some wear Findlay Honda shirts. Thank you Dom and Kacey for the EXCEPTIONAL service! Some wear Findlay Honda shirts. Thank you Dom and Kacey for the EXCEPTIONAL service! More

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I needed a new air conditioner compressor, my warranty expired but they gave me a big discount because I had only 23000 miles on it. Thanks to Vinny and Kevin for helping me. expired but they gave me a big discount because I had only 23000 miles on it. Thanks to Vinny and Kevin for helping me. More

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I had an issue with the suspension on my 2022 Honda Pilot. I dropped the vehicle off on Friday November 22 and it was ready on November 23rd. During this service, Turner Berrest, made sure he kept me u Pilot. I dropped the vehicle off on Friday November 22 and it was ready on November 23rd. During this service, Turner Berrest, made sure he kept me up to date on the work progress. He even provided me a ride home. Great service and great dealership. Another job well done. More

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All went well for my 35,000 Service. Service advisor was excellent ! Very happy with Findley Honda, Henderson Service advisor was excellent ! Very happy with Findley Honda, Henderson More

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Everyone there is always helpful, I'm never disappointed taking my car in for service, that I bought brand new back in 2012. :) taking my car in for service, that I bought brand new back in 2012. :) More

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