KIM ESLICK

To start, my Grand Cherokee spent about 102 days in the service center, and I purchased it new.. Now for the positives: The service personnel, Kim and Zack, were excellent folks to deal with. They shou service center, and I purchased it new.. Now for the positives: The service personnel, Kim and Zack, were excellent folks to deal with. They should be commended. I picked up the car several days ago and found that the Hybrid and electric motor systems weren't functioning—this was one of the big reasons I bought the car. After several days, they called and said it was ready, explaining that the problem was caused by bad fuel. And I would have to run it out, and the problem would go away. Now, with this "Bad Gas," I read that you put an extra load on the injectors and fuel system. After they had had the car for 102 days, why didn't they dump this fuel, considering it had been in the shop for that long, and they were part of the problem? I know that this wasn't under warranty so that they couldn't collect for it, but is it fair to stick the customer? Now for the front end of Advantage Dodge. Patrick was invaluable and tried to put me in another car. He went as far as to let me use it for the weekend. I liked it quite a bit, and we went through the pricing. I paid $47k and had it for around several weeks, as the rest of its life was spent at the service center because the value of mine was nearly 60% loss from when I had purchased it. Their offer was $6k more than I was willing to spend. Thank you, but it's time for me to move on. More

by jspipala Verified Customer Verified Customer

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Service team is second to none, always on time and thorough in assessing any issues that need attention with my vehicle. thorough in assessing any issues that need attention with my vehicle. More

by sammie0 Verified Customer Verified Customer

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This dealership use to be excellent when it came to workmanship in the service department but has gotten worse over the years. I have been going here for over 10 years now. I have been getting very bad workmanship in the service department but has gotten worse over the years. I have been going here for over 10 years now. I have been getting very bad experiences every time I come here now. I always get my vehicle back with something broken or missing. Recently was the third time i brought it there for a repair and stuff was missing or broken. The first was when i had my radiator replaced and when i got it back almost all the plastic fasteners that hold the grill on was either destroyed or missing, all my head lights were unplugged and one plug was cracked, I didn't catch this until i drove it at night and my dash went crazy because everything was unplugged. The second time i brought it here for a repair the heads needed to be replaced. When i went to pick it up decided to start checking under the hood at the work they performed, and now most my wire harnesses coating (tape/Loom) was missing and just bear wire showing. I complained, was told oh it was just old and refused to re-wrap the harnesses. Said it was fine, I guess they don't know vibration from the engine can cause problems later. The third time i took the vehicle there was only a few weeks ago for an oil leak. Once again I checked under the hood to inspect the work, now I have wire harness grommets left unplugged, the harness is just hanging there. There was missing parts, and broken parts. I complained again the adviser seem more concerned about the tech not touching it then fixing it. The advisor did order the missing parts. When the parts came in i dropped the vehicle off again, when told it was done i inspected the engine again. and again harness is disconnected. some of the new parts where installed upside down and now i have a leaking thermostat. I ask about the leaking thermostat, I asked if that was something that could just be tightened, instead of helping me resolve the problem the advisor got angry and started defending the tech again saying he didn't touch that. Like i am suppose to believe the same person that forgot parts and left thing unplugged didn't touch anything. Now the advisor is getting angry and telling me that I have to pay if i want the leak looked at, which is weird since I have a mopar warranty, but its possible the warranty didn't cover that. But shouldn't the tech who has his hands in my engine notice the leak and just told me it was there and I could have authorized payment if needed. Out of frustration I ended up just fixing it myself. So I would be cautious going to the dealership now. If you do I recommended taking pictures or even video of where ever the repair will be made before handing over the keys. In the future i will be looking at competitors for see if i get better service. I hope this helps someone. More

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Very good, both times that I have been to the service department I was treated very well. Big shoutout to Zack and Kim for their professionalism and to the point manner. department I was treated very well. Big shoutout to Zack and Kim for their professionalism and to the point manner. More

by rig1166 Verified Customer Verified Customer

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Great service experience as usual. Never had an issue with this dealership. Will continue to have my vehicles serviced at this location. Never had an issue with this dealership. Will continue to have my vehicles serviced at this location. More

by k9cody Verified Customer Verified Customer

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It was a last-minute decision to get the vehicle serviced and I was accommodated promptly without being given any grief. and I was accommodated promptly without being given any grief. More

by alan46 Verified Customer Verified Customer

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Service is good. Wait is reasonable most of the time and no issues with service or repair Wait is reasonable most of the time and no issues with service or repair More

by muhammad.abiff Verified Customer Verified Customer

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This dealership is fantastic. The people are always nice and I have bought three cars from this dealership and when I bring it in for service, they are super friend. The people are always nice and I have bought three cars from this dealership and when I bring it in for service, they are super friend. More

by tee6977 Verified Customer Verified Customer

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Was received on time and professionally cared for. Wait time was not unreasonable and car was returned in pristine condition. Staff was very helpful. Wait time was not unreasonable and car was returned in pristine condition. Staff was very helpful. More

by ronwix Verified Customer Verified Customer

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Never had a bad experience here. Always taken care of and treated with the utmost respect. Service Department is ⭐️⭐️⭐️⭐️⭐️ Always taken care of and treated with the utmost respect. Service Department is ⭐️⭐️⭐️⭐️⭐️ More

by MARK.LAKE Verified Customer Verified Customer

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