KEVIN PHILLIPS

I had my Escape that I bought brand new a little over two years ago and that I had purchased the extended warranty on, in for service for the purge valve going bad. I was charged the $199 fee to run the dia years ago and that I had purchased the extended warranty on, in for service for the purge valve going bad. I was charged the $199 fee to run the diagnostic even though I already knew what was wrong and was correct with what I said was wrong. Upon driving away from the dealership I noticed that it was making a noise of air blowing under the hood and called the dealership. I was told to bring it in in two days time and when I brought it in I was told that there was nothing wrong and all I was hearing was the wind blowing over the side mirrors. Two days after that the check engine light came on again and I got an emissions warning through my Ford app. I called the service department and left a message. My phone call was returned fairly promptly, which I appreciated, and I was told that I would need to bring it back in and would most likely be charged an additional $199 diagnostic fee because it was likely something else going on even though it was the same error message. Fortunately I was able to piggyback off of an appointment that I already had scheduled for this coming week for a recall on door hinges. When I made that appointment, I requested a loaner vehicle and was told that I would receive one. When I inquired about the loaner today, however, I was told that there would not be a loaner available and that I would not be given one. Even though I explained that I have to drive all over the Hampton roads area for work, I was still told that I would not be given a loaner. I am very disappointed in this service, everyone has been very nice and very professional acting, but when we are dealing with the same exact error message that I just paid $800 to fix and also dealing with a recall which is beyond my control, I should not be charged again for diagnostic and I also should receive a loaner vehicle. Especially as I was promised one. More

by DawnieKK Verified Customer Verified Customer

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Car had multiple recalls and an issue. I had to fight to get Ford to partially cover the issue even though it was under the milage because Ford said my 2020 Explorer is 6 years old. South I had to fight to get Ford to partially cover the issue even though it was under the milage because Ford said my 2020 Explorer is 6 years old. Southern Ford did have to fix one more thing when we picked it up, which they covered the additional 1 hour labor. More

by sculver81 Verified Customer Verified Customer

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Outstanding experience from service department check in to checkout of my vehicle. Kevin processed my vehicle quickly and followed up to ensure my vehicle was ready for pickup promptly. Appreciate the fine to checkout of my vehicle. Kevin processed my vehicle quickly and followed up to ensure my vehicle was ready for pickup promptly. Appreciate the fine technicians that perform the inspections, service needs, and the maintenance. More

by BobSUH1H Verified Customer Verified Customer

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To my F-350 in for service from a parking bake warning light.. They inspected the issue and also did an inspection on a recall. They were curious fast and reinsuring. light.. They inspected the issue and also did an inspection on a recall. They were curious fast and reinsuring. More

by larryourrealtor Verified Customer Verified Customer

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The service department lied to me. Intentionally disabled back light so they could charge hundreds to “repair” what they destroyed Intentionally disabled back light so they could charge hundreds to “repair” what they destroyed More

by Back2pback@gmail.com Verified Customer Verified Customer

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Kevin was extremely knowledgable and kept me up to date on the status of my truck as it went through the inspection and repairs. on the status of my truck as it went through the inspection and repairs. More

by 504RGB3012 Verified Customer Verified Customer

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200 dollars per diagnostics is literal theft from the consumer. The customer service rep i spoke with over the phone told me that the 200 fee would go back into any repairs that I moved forward with and consumer. The customer service rep i spoke with over the phone told me that the 200 fee would go back into any repairs that I moved forward with and when I got to the dealership I was told this was not true. This was on a recorded line. When I got the diagnostics I was told my engine might need to be replaced. What an absurd thing to say without actually knowing what is wrong with the car. I git this via text message which is also absurd. Call me and tell me about my vehicle. My engine was already replaced once and this scared the xxxx out of me. More

by cstablein119 Verified Customer Verified Customer

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My car alignment was done quickly. The price was exactly as quoted and I appreciate that. The price was exactly as quoted and I appreciate that. More

by CECELIAG0 Verified Customer Verified Customer

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Great team and service to get my explorer up to date with all recalls needed. all recalls needed. More

by youkerfam11 Verified Customer Verified Customer

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I really liked how they treated me. I'm definitely going back for my next Chevrolet oil change. I'm definitely going back for my next Chevrolet oil change. More

by mariela Verified Customer Verified Customer

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