KEN MACKEL

I just had the worst experience at Ken Ganley Subaru Bedford. We went to buy my brother a used car and dealt with Ken Mackel. Ken was extremely unprofessional!! He made fun of my Grandmother, and was ex Bedford. We went to buy my brother a used car and dealt with Ken Mackel. Ken was extremely unprofessional!! He made fun of my Grandmother, and was extremely disrespectful in front of me and my family. He has a really bad attitude, and treated us very poorly. I have never dealt with such unprofessional and rude behavior at a car dealership in my life! More

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Although our son found the car for us, the staff at Bedford was very helpful in helping us with the actual buying of the car, taking care of our old car and explaining many things that were on the new Bedford was very helpful in helping us with the actual buying of the car, taking care of our old car and explaining many things that were on the new car. Ken even insisted that we take a ride so he could be sure that I could handle the new one. Easiest car buying I ever had. Thanks. More

by JEANJACKSON Verified Customer Verified Customer

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Jeff and Ken were extraordinary to work with. They helped me pick a model were very patient to talk to and explained. Gave me a the best deal in the city. me pick a model were very patient to talk to and explained. Gave me a the best deal in the city. More

by MMJAMAL_86 Verified Customer Verified Customer

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overall positive My used car was not quite as clean as it could have been. for a 2019. They miscalculated sales tax which was suspicious. Finance was very pushy with My used car was not quite as clean as it could have been. for a 2019. They miscalculated sales tax which was suspicious. Finance was very pushy with extended warranty. More

by DSJABRAUN Verified Customer Verified Customer

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The salesman Ken Mackey was very informative and very helpful when we purchased our Crosstrek. We were treated very nicely when we filled out all the paperwork. When I went for my first oil change everyo helpful when we purchased our Crosstrek. We were treated very nicely when we filled out all the paperwork. When I went for my first oil change everyone was very nice and the experience was taken care of quickly. More

by DONNAWILK41 Verified Customer Verified Customer

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Everyone I dealt with was courteous and knowledgeable. Ken Mackey was eager to answer questions and make me feel welcome. I had already done research on the Forester, in fact I have owned two and an Out Ken Mackey was eager to answer questions and make me feel welcome. I had already done research on the Forester, in fact I have owned two and an Outback before this one. I would recommend Ganley to others More

by GVOURLOJ Verified Customer Verified Customer

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Subaru Outback I didn't realize how spoiled I was with my Hyundai Santa Fe Sport. And I believed that when I asked that everything possible be included on the Outbac I didn't realize how spoiled I was with my Hyundai Santa Fe Sport. And I believed that when I asked that everything possible be included on the Outback, I didn't think to ask about a front camera, ventilated seats, etc. But I stated this in a previous survey. I will survive this. The so-called "handsfree" tailgate is a joke! If my hands are full, how can i possibly wave the fob under the handle of the trunk lid? There is nothing Hands-free about that. When I get groceries, I have to turn the engine off in my car in order to lift the power-gate for the person putting the groceries in my trunk. I have to use the fob because there is no button in the car to open the trunk. Very inconvenient. And to have to turn off the engine is just not acceptable. I only wish I had noticed this before we leased. I am now having trouble with the voice command in navigation. it keep wanting to send me to Indiana, Texas, North Carolina....etc. when i am distinctly saying Chagrin Falls, OHIO, or Willoughby, OHIO. So very frustrating when I cannot just type in the location I want when the voice doesn't understand me. I now understand that the salesman was doing his best to give me what I wanted, and that my husband thought we really needed the Turbo-charged engine as that is what we had before. I only wish that it had been explained to me that we needed to lease the Touring car instead of the Limited XT. Unfortunately the pandemic hit when we picked up the car, so I didn't get the training with my salesman. Maybe there is something he can help me with at some point when all this is over. More

by art7 Verified Customer Verified Customer

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Painless perfection. The last time I bought a brand new car was 1987. I was intrigued by the reintroduction of the turbo engine as a substitute for the 2.5L base engine i The last time I bought a brand new car was 1987. I was intrigued by the reintroduction of the turbo engine as a substitute for the 2.5L base engine in the Outback and arranged for a test drive at Ganley of Bedford. The staff was courteous and the Outback Limited XT did not disappoint. The salesperson, Ken M., answered all of my questions and made the process of purchasing the vehicle painless. My string of 33 years of used car purchases has happily ended. More

by RJBEDELL Verified Customer Verified Customer

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Aero bar installation I was in and out in less than an hour and everything in my car was exactly the same as when I got out of it. This was a $0 cost experience as I had a I was in and out in less than an hour and everything in my car was exactly the same as when I got out of it. This was a $0 cost experience as I had already paid for the aero bars that they were installing. More

by Jason G Verified Customer Verified Customer

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With everything that is going in my experience was great Ken offered for us to call with any questions or need help setting the car up Ken offered for us to call with any questions or need help setting the car up More

by BOBT9720 Verified Customer Verified Customer

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