Jusvani Gonzalez

Brought in my 2018 Infiniti Q70 sedan for an oil and filter change. From the moment I entered they were professional and would return. filter change. From the moment I entered they were professional and would return. More

Report | Print

Tomas is an incompetent Sales Manager who has made empty promises and failed to supervise one of his salesmen, Chantz. I’ll give a full accounting to include all details once I’ve had an opportunity to addr promises and failed to supervise one of his salesmen, Chantz. I’ll give a full accounting to include all details once I’ve had an opportunity to address this with the GM Casey Newton. Regardless, it doesn’t change my opinion as it relates to Tomas and Chantz lack of candor. More to follow! More

Report | Print

Harley was amazing and Casey was fantastic! These individuals are why I #1 bought my BMW and why I come back for service These individuals are why I #1 bought my BMW and why I come back for service More

Report | Print

Service-dept excellent. Returned leased car. Jusvani never answered my calls to confirm receipt of mailed in key. Appeared bothered when there in person. Bad service! Not Returned leased car. Jusvani never answered my calls to confirm receipt of mailed in key. Appeared bothered when there in person. Bad service! Not going back. More

Report | Print

Professional, pleasant atmosphere, honest, customer oriented, efficient with my time. I will definitely consider returning for business if we need another vehicle. oriented, efficient with my time. I will definitely consider returning for business if we need another vehicle. More

Report | Print

Great service ,accommodative and always welcome with big smile and ready to help.At times go out of the way to help clients . I observed with my experience with sales and service staff .Keep up the spirit o smile and ready to help.At times go out of the way to help clients . I observed with my experience with sales and service staff .Keep up the spirit of hospitality and helping. Oh Yes!how can I forget the coffee machine.Great service. More

Report | Print

BMW of Wesley Chapel acknowledges responsibility for the damage to my vehicle. It is suggested that Brian, the sales/ops manager, focuses on sales/ops responsibilities and refrains from actions that the damage to my vehicle. It is suggested that Brian, the sales/ops manager, focuses on sales/ops responsibilities and refrains from actions that may intimidate customers who have entrusted their vehicles' care to the establishment. I am revising my star rating from 2 to 1 due to the following issues: 1. Misgendering by Loaner Vehicle Employee, Jodi, on multiple occasions, which is unacceptable given my clearly identified gender. 2. Brian's failure to issue an apology and his delay of over 2 hours in addressing the loaner vehicle situation, along with his refusal to compensate for diminished value resulting from the damage incurred. It is important to note that regardless of the type of damage, diminished value compensation is warranted. Moreover, the failure to report this incident to Carfax perpetuates their deceptive practices, exacerbating the situation. 3. Lack of response to numerous emails, complaints, and demands, reflecting a pattern of deceptive business practices. Efforts to resolve these issues have been hindered by the lack of proactive communication from management, exemplified by the General Manager's contact with Brian instead of directly engaging with me to address the concerns. These issues underscore the need for transparency and accountability in business dealings, and I trust that BMW of Wesley Chapel will take appropriate measures to rectify these shortcomings. More

Report | Print

Really sorry we purchased our 2022 M8 Competition from this dealer. A combination of incompetence and couldn't care less attitude has made our experience to date rather unpleasant. They screw up and act l this dealer. A combination of incompetence and couldn't care less attitude has made our experience to date rather unpleasant. They screw up and act like they're doing you a favor to return your call a day later. More

Report | Print

I received a fair trade in for my vehicle and the entire purchasing process was smooth and efficient. The salesman was very low stress and calm. Awesome experience. purchasing process was smooth and efficient. The salesman was very low stress and calm. Awesome experience. More

Report | Print

The Oil Change was fast and well done. A precision engine inspection was completed with accuracy. Service Department was knowledgeable and Informative. Thank You BMW!!! inspection was completed with accuracy. Service Department was knowledgeable and Informative. Thank You BMW!!! More

Report | Print