Justin Smyres
Justin Smyres at Fletcher Jones Motorcars
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Justin Smyres

Sales Team Lead

Fletcher Jones Motorcars

3300 Jamboree Rd.
Newport Beach, CA 92660

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18 Reviews

I look forward to assisting you with all your Mercedes-Benz needs.

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18 Reviews

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18 Reviews of Justin Smyres

March 26, 2023

Dealership Rating
Employee Rating

Great Dealership with great staff. Ed Kogan, Kamran Tabesh and Ali Mehrnia were great. Thank you all! More

by wsibra
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 30, 2023

Fletcher Jones Motorcars responded

Hi Wsibra! Thank you for your 5 star rating and kind comment! We are thankful for the opportunity to serve you and we look forward to doing so again in the future! All the Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com

May 12, 2022

Dealership Rating
Employee Rating

Dustin was the best salesman we’ve ever had there. 11/10 wouldn’t but without him More

by Luanne562
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 17, 2022

Fletcher Jones Motorcars responded

Hi Luanne! Thank you so much for your positive comments! Our team was thrilled to read that Dustin was the best salesman you've ever had and that you wouldn't give him an 11 out of 10 stars! We are grateful for the opportunity to serve you and earn your business and we look forward to doing so for many years to come! Congratulations on your new Mercedes-Benz! Enjoy! All the Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com

December 11, 2018

Dealership Rating
Employee Rating

unethical dealership, waste of time and energy Called on 12/9/2018 talked with Bill Raj, gave me a quote of monthly payments of $379 with 12k miles a year and he promised to get it lower if I go to More

by Yahya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Bill Raj

Dec 12, 2018

Fletcher Jones Motorcars responded

Hi Yahya, Fletcher Jones Motorcars goes to great lengths to provide each guest with a World Class Experience, an unbeatable selection of new and pre-owned vehicles and offer very competitive deals. The current national promotions do not match up to the numbers posted within this review. If we may help you review any of the current promotions or offers please feel welcome to contact us. Kind Regards, Trevor Thornley Guest Relations Manger

November 02, 2018

Dealership Rating
Employee Rating

Outstanding Justin Smyres was very professional, helpful and actually a joy to work with. We have been dealing with a different dealership for over ten years, ow More

by Warren and Irene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Han Leef, Payden Evans

Nov 03, 2018

Fletcher Jones Motorcars responded

Hi Warren & Irene, Congratulations on your recent purchase! Our team is delighted to hear about your exceptional experience with Justin, Payden and Han. We appreciate your recommendations and look forward to serving both of you again. Kind Regards, Trevor Thornley Guest Relations Manager

October 31, 2018

Dealership Rating
Employee Rating

Fast and easy Found my dream car right away. Justin made the experience pleasurable and the paperwork was fast. Easiest car buying experience ever! Thanks, Justin More

by Kims300
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Esther Oh

Nov 01, 2018

Fletcher Jones Motorcars responded

Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Justin, and Esther. Your recommendations are truly a gift. Congratulations on your purchase! Best, Cyrus Palizban First Impressions Manager

October 02, 2017

Dealership Rating
Employee Rating

Best dealership! This dealership made me feel so welcomed, I was helped so much! Kudos to Mike, Justin & everyone else for being helpful! Will definitely be back! More

by Stephanie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike McMullen

Oct 02, 2017

Fletcher Jones Motorcars responded

Hello Stephanie, We are happy to hear that you received a warm welcome from Mike, Justin, and the rest of our team. Congratulations on your purchase. We look forward to assisting you again. Best, Heather Lewis Client Care Manager

August 15, 2017

Dealership Rating
Employee Rating

Great experience As a first time Mercedes buyer, I greatly appreciated the friendliness, knowledgeability and interest that everyone showed in getting me into the car More

by Jane
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike McMullen , Shaun Graef

Aug 22, 2017

Fletcher Jones Motorcars responded

Hello Jane, Congratulations on your first Mercedes-Benz and welcome to the Fletcher Jones family! We are excited to hear that you had a delightful experience. We look forward to assisting you again. Best, Heather Lewis Client Care Manager

July 02, 2017

Dealership Rating
Employee Rating

Mikes a stud!! I keep going back because Mike always takes care of me. Has the whole team working on my needs and getting me a good deal. More

by DEEZEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike McMullen

Jul 07, 2017

Fletcher Jones Motorcars responded

Hello, Thank you for your feedback on Mike. We are happy to hear that our team helped you get into the perfect vehicle at a price that worked for you. Should you need any further assistance, please don't hesitate to reach out. Best, Heather Lewis Client Care Manager

June 15, 2017

Dealership Rating
Employee Rating

Worse Car Buying Experience in my life Let's just leave it as I wish them all the very best, just not around me. Not the experience I expected or deserved. My first MB purchase and never More

by Mr. Salvatore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Mike McMullen, Rick O'Bryan , Garth Blumenthal, Esther Oh

Jun 26, 2017

Fletcher Jones Motorcars responded

Hello Salvatore, We have refunded your ding shield and extended warranty, per your request. When we attempted to refund you, we discovered that you had disputed the charge with your credit card company, which complicated the refund process. When asking a bank for a loan they request information that they use when making their lending decision; our intent was not to make you feel like a criminal, we were simply trying to help you acquire your Mercedes-AMG® GLE 63 Most Sincerely, Scott Ribble | Guest Experience Manager

June 05, 2017

Dealership Rating
Employee Rating

Best dealership EVER!! Words cannot truly convey our complete satisfaction with the FJ Mercedes 'family'. Just the best experience. Efficient, professional, courteous, respe More

by Sharyn Provenzano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike McMullen , Esther Oh, Richard Uhl

Jun 06, 2017

Fletcher Jones Motorcars responded

Hi Sharyn, Thank you for your feedback. We are delighted to hear our team of experts provided you with a world-class service. We hope we can further assist you again in the future. Sincerely, Heather Lewis Client Care Manager

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