Justin Schmalenberger

I have been a customer of Larry Puckett several years and love their customer service and friendly atmosphere. They are the best dealership & service department around. love their customer service and friendly atmosphere. They are the best dealership & service department around. More

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The service and support at Larry Puckett Chevrolet has always been excellent. I have had excellent experiences both with the sales staff and with the service staff. Their support makes owning a car an ex always been excellent. I have had excellent experiences both with the sales staff and with the service staff. Their support makes owning a car an excellent experience. More

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Justin Schmalenberger in the service department is amazing! I was broke down while on vacation and he went above and beyond to get me back on the road to Texas. I was always updated and my car was r amazing! I was broke down while on vacation and he went above and beyond to get me back on the road to Texas. I was always updated and my car was ready as promised. More

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First, let me say that I am highly disappointed in Chevrolet and their unwillingness to stand behind our Duramax Diesel 3500HD 4X4. Our vehicle was bought new and at 20K miles we started to experience Chevrolet and their unwillingness to stand behind our Duramax Diesel 3500HD 4X4. Our vehicle was bought new and at 20K miles we started to experience multiple “check engine” lights. It started with each glow plug malfunctioning one and by one and then a control module failure which was covered under warranty. Then the DEF tank and heater element failed and was replaced by Chevrolet. At 40K miles we started experiencing multiple failures related to the DEF exhaust system which included NOX sensors, exhaust temperature sensors and you name it which ultimately puts you in a reduced power mode and tanks your fuel mileage. At this point we had over 13 check engine lights and Larry Puckett could not resolve our issues. We were experiencing about 300 to 500 miles between check engine lights. Additionally, we were out of warranty, even though only at 40K miles, due to time, so we filed a claim with a GM Corporate priority care specialist. After two months of back and forth (while in and out of the shop) we were denied any assistance from GM corporate. Ultimately, after way too many unresolved service visits to Larry Puckett we were advised by Justin to install a DEF delete kit and bypass GM’s faulty DEF exhaust system. A proper DEF delete system install is $3500 or higher and against the law! In the end Justin avoided my calls and failed to call me back when requested to do so, he still hasn’t followed up with me and we still have a check engine light on. We are beyond very disappointed after spending $60K on a Duramax Diesel 3500 HD 4X4 only to be plagued with issues with no recourse and/or assistance from GM or the dealer! Let me state that this is a low mileage, mint condition 3500HD that has been serviced and maintained by the dealer. Needless to say, we our stuck with an unreliable $60K vehicle, that is stuck in regen mode, that has so many carfax service records and recalls we could never sell it and recoup our investment. Chevrolet Trucks are NOT built “Like A Rock” and we would NEVER purchase another Chevrolet truck or vehicle again. These are known issues with this vehicle and yet GM chooses to leave their loyal customer high and dry, totally unacceptable by any standard! Let me add that this is not directly Larry Puckett’s service department’s fault, even though they were less than helpful and didn’t know how to resolve our issues, but rather defective engineering on GM’s part. More

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This dealership saved our beach vacation. Our Chevy Avalanche needed immediate assistance while we were en route to the beach. The service staff was so friendly, positive and helpful. Avalanche needed immediate assistance while we were en route to the beach. The service staff was so friendly, positive and helpful. More

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Orginally in for service on my Trax......purchased a new car. Enjoyed the visit, Bruce was great...knowledgeable about all the features of my new car! I've wanted the Equinox for awhile and now my dream h car. Enjoyed the visit, Bruce was great...knowledgeable about all the features of my new car! I've wanted the Equinox for awhile and now my dream has come true. Thanks!! More

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Service was great and worry free! Justin Schmalenberger handled everything and kept us updated throughout our service. would recommend to anyone. Look forward to future business ! handled everything and kept us updated throughout our service. would recommend to anyone. Look forward to future business ! More

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My husband and I have bought 3 vehicles from Larry Puckett Chevrolet and the reason for that is because they have THE BEST salesman in the history of car salesmen. I know this sounds a little over the Puckett Chevrolet and the reason for that is because they have THE BEST salesman in the history of car salesmen. I know this sounds a little over the top and cliche, but it's true. We all know that car shopping/buying is a process that most, if not all of us, despise. However, CT Thorn made purchasing a vehicle enjoyable. He even helped me when a salesman at another place would not even give me the time of day. My credit score isn't the best, but CT made it happen for me! He's honest, funny, and won't try to hustle you. He's 100% genuine, and if the world had more salesmen like him, I believe the car industry would see sky-rocketing sales. If you need a ride, go see CT Thorn at Larry Puckett in Prattville, AL. You won't be disappointed! More

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Easiest car buying experience ever !! Brad was great to work and listened to our needs. He did not try and push us to something we did not want to look at work and listened to our needs. He did not try and push us to something we did not want to look at More

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Trade for a newer vehicle Quality service in the past. And always nice doing business with the hometown people. Easy to work and deal with. Will recommend to everyone. Thanks f Quality service in the past. And always nice doing business with the hometown people. Easy to work and deal with. Will recommend to everyone. Thanks for the help. More

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