Justin Ricupero

I bought a. Certified Presale 2016 Audi from Kelly Jeep Lynnfield in Sept 2021. Within a week of my purchase there was an issue with my coolant system and water Certified Presale 2016 Audi from Kelly Jeep Lynnfield in Sept 2021. Within a week of my purchase there was an issue with my coolant system and water pump. I brought the car back and was told there was nothing wrong with it. 2 weeks later, I had to bring it back and low and behold there was a leak in the water pump. Kelly jeep outsourced the labor to Audi of Peabody and my car spent about 3 weeks at the body shop. The service manager at Kelly Jeep at the time Kolby was one of the rudest people I have ever experienced. Refused to give me a rental and asked for my credit card for the rental. Didn’t even run the card, just took my credit card, looked at it and said “good I just wanted to make sure we had a way to charge you for damages if there are any. Make sure you don’t smoke in the car.” And that was pretty much it. My car got repaired three weeks later and I thought I was done. A week ago, Tuesday August 30th, my coolant system failed while I was on the highway and I immediately called Kelley Jeep. I have put less than 7500 miles on the car in the year I have had it. I spent 45 minutes on hold waiting for the service manager , Jonathan, and a receptionist told me there was no possible way I waited 45 minutes to speak to him. When I finally got Jonathan on the phone, he basically told me there was nothing I could do but call Audi of Peabody because they did the work. After going back and forth for a few minutes, He called and made a service appointment for me, despite him insisting I do it myself because he didn’t have anything to do with my car. After he set up the appointment I received a voicemail from Jonathan that basically just said stop the car off and that’s it. I called back to request information and to know if the damages would be covered under the warranty of the 2021 repair, and I was told absolutely not they wouldn’t pay for anything and would no longer help me and the work was warrantied under Audi not them. Kelly Jeep paid for the work to be done, and the car was purchased and repaired less than a year ago. The Kelly Jeep Moto “we make is easy” and they make nothing easy. I highly recommend anywhere besides this dealership. They do nothing to help their customers and don’t stand behind their sales. More

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I have been a customer for 20 years that’s speaks highly of this Dealership of this Dealership More

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Justin and Connor were amazingly helpful with my car leasing experience! Made it so easy to understanding the terms and conditions of the car. Never made me feel rushed and gave me time when asked to ta leasing experience! Made it so easy to understanding the terms and conditions of the car. Never made me feel rushed and gave me time when asked to take a minute. Thank you Justin and Thank you Connor More

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Great service and great deal. Very knowledgeable about their products and also nice and friendly. their products and also nice and friendly. More

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Second Jeep from this dealership knowledgeable sales people very friendly would highly recommend them. Financing department also friendly and quick. people very friendly would highly recommend them. Financing department also friendly and quick. More

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Everyone was very attentive and helpful. We were assisted immediately and our salesman Justin was very thorough in his explanations about the vehicle and the buying process. The showroom and waiting assisted immediately and our salesman Justin was very thorough in his explanations about the vehicle and the buying process. The showroom and waiting areas were immaculate. More

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The best customer service Justin and Niko was very helpful for us we try different cars they was Patien with us, I’m happy that a process my daughter car with you guys helpful for us we try different cars they was Patien with us, I’m happy that a process my daughter car with you guys More

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Always a well run first class operation that treats you as a customer and not just a one time customer! They understand continuity and service and more importantly perform. as a customer and not just a one time customer! They understand continuity and service and more importantly perform. More

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I have been coming to Kelly Jeep for years. I have always received great service and the staff is always friendly. Very helpful. Highly recommend. received great service and the staff is always friendly. Very helpful. Highly recommend. More

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Very good Justin was very easy to work with, friendly and knowledgeable. He did a very good job helping us get the car we wanted. A pleasure to work with. Justin was very easy to work with, friendly and knowledgeable. He did a very good job helping us get the car we wanted. A pleasure to work with. More

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