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19 Reviews of Justin Rash
November 05, 2024
This dealership is a friend. I know I am responsible for my mistakes, you too. I know I am responsible for my mistakes, you too. More
by Junie
Verified CustomerOther Employees Tagged: Jamie Spencer, Chris York, Kevin Berger, Mike Schmidt, Arash Khatibloo, Jason Pemberton, Bret Crowell
July 16, 2024
Their service team are so through and explain everything about your vehicle being serviced.. The Lincoln Manager, Tom Brunswick and his associate, Justin Rash are always making sure that we are taken care about your vehicle being serviced.. The Lincoln Manager, Tom Brunswick and his associate, Justin Rash are always making sure that we are taken care of by their team. We always feel like family. Great Job Team! Thanks Katelyn in service Dept.! More
by Corsair 2022
Other Employees Tagged: Tom Brunswick
July 01, 2024
Professional, courteous, comfortable, timely. Other than that, you are asking for too many words. Make the survey more quick for me to complete, instead of asking for sentences. Other than that, you are asking for too many words. Make the survey more quick for me to complete, instead of asking for sentences. More
by David
Other Employees Tagged: Kevin Berger
June 29, 2024
Excellent service very satisfied with results. The serviceman was a definite professional . My products are excellent! I would highly recommend Beautownsend highly! The serviceman was a definite professional . My products are excellent! I would highly recommend Beautownsend highly! More
by janeshafer0
May 22, 2024
We have had great experiences both purchasing and servicing at Beau Townsend - Service was scheduled in a timely manner, go tme checked in as sson as I drove in, and got me back out quickly - with a servicing at Beau Townsend - Service was scheduled in a timely manner, go tme checked in as sson as I drove in, and got me back out quickly - with a wash :) More
by Jen S
May 18, 2024
Always great service and hospitality. The only dealership that I will use to buy or lease from. The only dealership that I will use to buy or lease from. More
by kennywoods718
Other Employees Tagged: Jamie Spencer, Kevin Berger
May 10, 2024
Very knowledgeable ,no pressure ,worked well with co-workers made sure we were informed and if we had any questions he answered them co-workers made sure we were informed and if we had any questions he answered them More
by grahamsox21
Other Employees Tagged: Larry Dorman, Darrell Gericke
October 25, 2023
Purchased 2016 Lincoln MKZ on 30 July 2023, car died on 30 August 2023. PTU and Transmission failure. Cost of repair from Beau Townsend $8,800. Took it to an independent service provider and was told that 30 August 2023. PTU and Transmission failure. Cost of repair from Beau Townsend $8,800. Took it to an independent service provider and was told that the PTU basically fell apart. What they noticed about the parts were that they were labeled with parts from the junkyard. There was also a recall issued on this vehicle by NHTSA in March of 2023, which had not been repaired. I informed BT Ford about this recall and they did nothing until I contacted the Lincoln/Ford complaint line. Although they had prior notice from me, they kept the car an additional 3 weeks. They told me two weeks prior that parts had been ordered and received, and would be fixed the next day. 3 weeks later, nothing. No contact or response to my inquiries. Once the complaint line called them, miraculously the car was ready for pick up. So then I call a tow truck to retrieve the vehicle and tow company was told by BT Ford service department that there was no car there in my name. Finally got the car towed. But in the meantime, I have sent an email to the entire staff (management, (sales dept. service dept, vehicle acquisition dept, finance dept), explaining the issues I was having with this vehicle. My 22 year old almost died when the car failed on the middle of a busy street. No response to my email from anyone. I called owner Beau Townsend directly 3 times (since his email address is not listed) and left voicemail each time. No response from him either. I have purchased 2 new cars from this dealership and have had a positive experience, but buying a used car was horrible! Sales, finance, management and service department are unprofessional, unhelpful and downright disrespectful. The only answer to me was “so sorry, that’s unfortunate “ But they keep sending me emails offering to buy my 2019 Fusion and coupons for service. Why not buy the MKZ or offer coupons for that service? Because they know it’s a piece of junk. They don’t want that car, were glad to pawn it off of me. Do not EVER buy a used car from this dealership or you’ll be sorry! More
by Mzlowe626
Other Employees Tagged: Connor Spencer , Entire service department
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