Justin Pues

We walked into the dealership on Saturday and found the car we wanted. Jalen Moore, the general manager, was professional but direct while trying to work out a deal, even though it didn’t come together tha car we wanted. Jalen Moore, the general manager, was professional but direct while trying to work out a deal, even though it didn’t come together that day. A few days later, the dealership called us back to see if we were still interested, so we scheduled a 6:00 PM appointment for Tuesday after a full day of work. Our salesperson, Robyn, was incredible. She was patient, helpful, and extremely knowledgeable. She made us feel comfortable and valued as customers. Unfortunately, everything went downhill the moment Justin Pues, the general sales manager, entered the conversation. He didn’t bother to introduce himself and immediately came off as rude, dismissive, and completely unprofessional. His tone was condescending and aggressive. He actually told us we had “nagged him enough,” that he was “losing money,” and that we had “taken plenty of his time.” It was shocking to be spoken to that way by someone in management. He made it clear he didn’t care about customer service, only about rushing home because it was 40 minutes past closing. We were told we had to “make a deal now” or lose the offer, even though we showed up on time for an appointment they scheduled. The pressure, disrespect, and attitude were completely unacceptable. It’s truly disappointing that one person’s behavior could ruin what started as a great experience. Robyn was fantastic, but Justin’s unprofessionalism and rudeness made it impossible for us to feel comfortable doing business here. More

Report | Print

Process started great and liked my salesman, Elm. Once the buying process started we were there for way too long and there were many mistakes with pricing…Make sure you check your numbers! Once the buying process started we were there for way too long and there were many mistakes with pricing…Make sure you check your numbers! More

by Car buyer Verified Customer Verified Customer

Report | Print

Great people wonderful deal, thank you Robyn Odonell, a wonderful sales person who was very friendly, knowledgeable, personable and just straight up wonderful. She made us feel at home here at Russ Darrow wonderful sales person who was very friendly, knowledgeable, personable and just straight up wonderful. She made us feel at home here at Russ Darrow. Justin Pues, her manager was great to work with and very helpful! He assisted with an issue and made sure everything was fixed to our standards! And we have to give a shout out to the GM, Jalen Moore, who put together a great crew and wonderful environment! More

Report | Print

Elmedin was great to work with. Very professional and patient. We would recommend him highly. Very professional and patient. We would recommend him highly. More

by Odwyer893 Verified Customer Verified Customer

Report | Print

The service was quick. I was told it would take an hour to and hour and a half. It actually took 45 minutes from beginning to end. I was told it would take an hour to and hour and a half. It actually took 45 minutes from beginning to end. More

by daronmay Verified Customer Verified Customer

Report | Print

I purchased this truck on 9/27 and had a few things that needed to be fixed prior to me getting it. They had told me it would be a few days for it to be finished because they had told order parts, should be needed to be fixed prior to me getting it. They had told me it would be a few days for it to be finished because they had told order parts, should be done by tuesday. parts did not show up until thursday. They fixed this but they still haven't done the other issues that i requested. They have had this truck for the entire week, why would you wait until now to do them when you had originally given me an earlier promised time? Customer service is lacking. Give proper expectations to your customers. More

by Chadseubert12 Verified Customer Verified Customer

Report | Print

Bruce was an awesome guy and did a great job handling my issue, management of this franchise however is a joke. Wouldnt reccomend buying anything used from here. issue, management of this franchise however is a joke. Wouldnt reccomend buying anything used from here. More

by DEVLINBATT Verified Customer Verified Customer

Report | Print

They were great to work with. Everything was handled in a professional manner which made the experience much better. Everything was handled in a professional manner which made the experience much better. More

by TALEN Verified Customer Verified Customer

Report | Print

Working with this dealer was stressful and did not feel transparent. While we loved working with the sales consultant Robyn, I did not appreciate the sales tactics used by Justin the sales manager or Aleja transparent. While we loved working with the sales consultant Robyn, I did not appreciate the sales tactics used by Justin the sales manager or Alejandro the financing manager. They tried to give me an ultimatum to force me into financing so they could make money, and ended up taking a lower offer in cash anyways. Did not feel appreciated as a customer, despite the amount of money I was paying for a car off their lot. Walked away never wanting to do business there again because it was such an uncomfortable experience. Robyn was the only positive about working with them. More

by Winchester Verified Customer Verified Customer

Report | Print

The process was quick and painless, Janea was knowledgeable and quick. We’ll definitely be back for our next new vehicle. knowledgeable and quick. We’ll definitely be back for our next new vehicle. More

by E3109781 Verified Customer Verified Customer

Report | Print