Justin Payne
Justin Payne at Metro Ford of OKC

Justin Payne

Service Advisor

Metro Ford of OKC

2800 W I 44 Service Rdx
Oklahoma City , OK 73112

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4.8
103 Reviews
4.8

103 Reviews

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103 Reviews of Justin Payne

June 24, 2025

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Employee Rating

Last time I got an oil change and tire rotation, they changed the oil and charged me for the tire rotation. I marked the tires and they didn’t rotate them. I came back to get them rotated and nd they did More

by MLECHTENBERG58
Service Price Transparency
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Recommend Dealer
No
Jun 26, 2025

Metro Ford of OKC responded

Thank you for your feedback, and we sincerely apologize for the mix-up during your recent visit. We understand how frustrating that must have been and appreciate you giving us the opportunity to make it right. We're glad to hear your previous experiences have been positive.

June 08, 2025

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As usual, everyone professional, helpful, and kind. Brian Chan very knowledgeable, and probably the main reason I keep coming back! He never stops helping me find what I want and is very detail orient More

by splaw1952
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Recommend Dealer
Yes
Jun 09, 2025

Metro Ford of OKC responded

Thank you so much! We're thrilled to hear Brian and the team continue to impress. We truly appreciate your loyalty—Go Metro!

June 04, 2025

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Super easy to submit a service request through their website. I scheduled an oil change online and really appreciated the convenience of their mobile service—they picked up my vehicle, completed the ser More

by joseph.b.jarvis
Service Price Transparency
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Recommend Dealer
Yes
Jun 06, 2025

Metro Ford of OKC responded

Thank you for the fantastic review! We're glad our online scheduling and mobile service made everything easy and convenient for you.

May 16, 2025

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Good guy, always has a dad joke ready and won't sugar coat it. Tells it like it is. Saved a kitten on Sunday from a pitbull. Delivered a baby right after that. What a guy. More

by jimmyhennesey
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Recommend Dealer
Yes
May 19, 2025

Metro Ford of OKC responded

Wow, Jimmy—that’s quite the day! Sounds like an all-around hero with a great sense of humor. We appreciate your business and look forward to our next chance to serve you. Thanks for sharing!

May 13, 2025

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I needed my oil change before I went back to New Mexico by the 13th and they made it happen More

by b.79teal
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Recommend Dealer
Yes
May 14, 2025

Metro Ford of OKC responded

Thank you for sharing! We’re glad we could get your oil change done in time before your trip. Safe travels back to New Mexico!

April 25, 2025

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How’re you gonna design an engine that destroys itself eventually. And somehow if it makes it past a certain mileage it’s not covered anymore More

by Antonioescobar630
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Recommend Dealer
No
Apr 29, 2025

Metro Ford of OKC responded

Hi Antonio, we’re sorry to hear about your frustration. We understand how disappointing it is when issues arise outside of warranty coverage. If there’s anything we can do to support you or look into this further, please don’t hesitate to reach out.

April 22, 2025

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VERY PROFESIONAL AND SMART. BETTER THAN THE PEOPLE I HAD TROUBLES WITH IN DEL CITY. More

by jim.duncanglass
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Recommend Dealer
Yes

Other Employees Tagged: RYAN IN SERVICE.

Apr 23, 2025

Metro Ford of OKC responded

Thanks for the kind words, Jim! We're glad you had a better experience with us and truly appreciate your trust.

April 21, 2025

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Very friendly, checkin was easy and fast. Took my car right back and service was quick. Waiting area was nice And all service done was explained. Very good service. More

by Steve
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Recommend Dealer
Yes
Apr 21, 2025

Metro Ford of OKC responded

Thanks, Steve! We’re glad to hear everything went smoothly and that you enjoyed the quick, friendly service. We appreciate you choosing us!

April 12, 2025

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Justin Payne & Metro Ford continue to provide professional, friendly and reliable service as they have or a number of years. More

by jerrydanhuffman
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Recommend Dealer
Yes
Apr 14, 2025

Metro Ford of OKC responded

Thanks, Jerry! We’re glad to hear Justin and the Metro Ford team have consistently provided great service. We appreciate your continued trust!

March 24, 2025

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The Service did a great Job fixing the Steering on the Church Bus, good work. More

by BKING7
Service Price Transparency
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Recommend Dealer
Yes
Mar 24, 2025

Metro Ford of OKC responded

Thank you, BKING7! We're glad to hear the Service Department took care of the issue with your steering wheel. We appreciate your feedback!

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