Justin Payne
Justin Payne at Metro Ford of OKC

Justin Payne

Service Advisor

Metro Ford of OKC

2800 W I 44 Service Rdx
Oklahoma City , OK 73112

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4.8
115 Reviews
4.8

115 Reviews

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115 Reviews of Justin Payne

December 05, 2025

Dealership Rating
Employee Rating

Pretty good besides made an appointment for suspension work and haven't had a call back in over a year because I need a loaner. More

by duarteoscar24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Barnett

Dec 05, 2025

Metro Ford of OKC responded

Hi Oscar, we sincerely apologize for the delay and inconvenience. Please contact me directly so we can get your suspension service scheduled and arrange a loaner for you.

December 05, 2025

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Employee Rating

They always do a great job with our car and we love the pick up service More

by KAYLEEMARIE2019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Barnett

Dec 05, 2025

Metro Ford of OKC responded

Thank you, Kaylee! We’re happy to hear you love the pick-up service and that your car is always in great hands.

November 27, 2025

Dealership Rating
Employee Rating

Everything was fast, easy, and everyone was nice and had great service skills. They were swamped, and still gave great customer care. More

by E Pool
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Barnett , Denise Anderson, Matthew Martinez, Marko Stilger

Dec 01, 2025

Metro Ford of OKC responded

Thank you for sharing! We’re glad everything was fast and easy, and that our team could provide great service even during a busy day.

November 13, 2025

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Employee Rating

We were scheduled for an afternoon oil change, but when we got there we were told that it would be a 3-hour wait to start the job. Rescheduled for a (very early) morning appointment in the next week and t More

by PTHIELOK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 21, 2025

Metro Ford of OKC responded

Thank you for sharing your experience. We’re glad the service itself was good, and we apologize for the delays you encountered. Sometimes unexpected situations come up that extend wait times, but you should always feel informed. We appreciate your patience and feedback.

November 05, 2025

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Employee Rating

No appointment got me right in did an excellent job. Didn’t try to sell me a bunch of stuff More

by ksmith316
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 05, 2025

Metro Ford of OKC responded

Hi Ksmith316, thank you for the kind words! We’re glad we could provide quick, quality service without any pressure. If we can be of further assistance, please let us know. Thank you!

October 22, 2025

Dealership Rating
Employee Rating

Justin and Todd are always outstanding customer service and communication! Very much appreciated when taking care of our fleet of vans and trucks! More

by prestoprat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 24, 2025

Metro Ford of OKC responded

We appreciate your kind words and continued trust in us! Justin and Todd will be glad to know their service and communication make a difference in keeping your fleet running smoothly.

September 30, 2025

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Employee Rating

Always fast and efficient repair service! Great communication throughout the entire process. I won’t got anywhere else with my Ford. More

by EXTREMEFINISHINGTOUCH
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Todd Leister, five stars

Oct 01, 2025

Metro Ford of OKC responded

Thank you! We’re glad you value our service and communication. We look forward to keeping your Ford in top shape!

August 27, 2025

Dealership Rating
Employee Rating

I was not really looking to buy a truck, but Chris did a great job of presenting exactly what I what I liked. There was no pressure, it was just a casual conversation. I traded in a F250 which I purchased More

by brad51
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Derrick, Donnie Graham

Aug 29, 2025

Metro Ford of OKC responded

Thank you, Brad! We’re glad Chris made the process easy and that our service team has earned your trust over the years. Enjoy your new truck!

August 13, 2025

Dealership Rating
Employee Rating

Great and was quick with the oil change. Helpful. Will come back again for service. More

by deenamarie44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Barnett , Denise Anderson, Matthew Martinez, Marko Stilger

Aug 14, 2025

Metro Ford of OKC responded

We’re happy to hear it was quick and helpful! We look forward to seeing you again for your next service.

July 16, 2025

Dealership Rating
Employee Rating

Scheduled my appointment on-line. Staff is very knowledgeable and friendly and explains everything. Very pleased with Metro Ford. More

by glendamj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Barnett , Denise Anderson, Matthew Martinez, Marko Stilger

Jul 16, 2025

Metro Ford of OKC responded

Thank you, Glendam! We’re happy to hear your online scheduling was easy and that our team provided friendly, knowledgeable service. We appreciate your kind words!

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