Justin Ortiz

It was easy and fast service. And super nice ppl. Luis explained everything to me And super nice ppl. Luis explained everything to me More

by SULIMAN_TASHMAN Verified Customer Verified Customer

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I've been a customer at this dealership for many years. As always, Justin and the team provided excellent service from beginning to end. As always, Justin and the team provided excellent service from beginning to end. More

by STRAD1214 Verified Customer Verified Customer

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Many thanks to Justin, Austin and the rest of the staff for the wonderful service. for the wonderful service. More

by STRAD1214 Verified Customer Verified Customer

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I really won't be coming back here again, and please don't bother calling me. Every single time I come in, it's a new level of pressure, chaos, and scamming. Everyone in the lobby is constantly talking don't bother calling me. Every single time I come in, it's a new level of pressure, chaos, and scamming. Everyone in the lobby is constantly talking about how they've been screwed by this dealership in some way, shape, or form. I was explicitly clear to Justin when I initially started the appointment yesterday that I did not have any time, nor desire to do anything OTHER than my oil change. I told him he can give me the quote, to take to go, but I would NOT be doing anything other than the oil change. I also asked him about a recall that my car received, and he completely ignored it. I told him I did NOT want to purchase new tires today or do anything with my brake fluid, and he again had another conversation with me about it, after I said I needed to get out of there ASAP. He then proceeded to take another 90 minutes after coming to me to re-discuss (an hour after I already had handed over my car), changing my tires and brake fluid. He gave me attitude when I respectfully said I was not going to change them today and appreciated his FYI, and was trying to pressure me by saying "I'm worried about other people on the road"... Seems he stretched out my appointment time even longer, when I said I needed to get out of there asap and to just change the oil. I have had a terrible experience EVERY TIME I come to this dealership. Gettel Toyota from now on ONLY; Never letting those coupons for oil changes get the best of me. You guys seriously need an overhaul. After all that, whoever worked on my car also didn't reset the system to be clear that I'm not due for maintenance, so now I also have an irritating pop up that won't go away till my next oil change. I don't even know if I believe he's changed my oil at this point, and I'm going to get it looked at separately. More

by taltoubah1 Verified Customer Verified Customer

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David Mendoza great service. Professional, friendly, bilingual. 100 Recommended Aks for him. Excellent servicio. En español e ingles recomendado 100% Professional, friendly, bilingual. 100 Recommended Aks for him. Excellent servicio. En español e ingles recomendado 100% More

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The service department at Toyota of Tampa Bay is amazing. Justin is professional, courteous and knowledgeable. I've owned luxury vehicles over the years and can honestly say the Justin is one of the best s Justin is professional, courteous and knowledgeable. I've owned luxury vehicles over the years and can honestly say the Justin is one of the best service advisors with whom I have dealt. More

by Brian A Verified Customer Verified Customer

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Justin is very informative and works well with the customer. The dealership gets things done quickly. customer. The dealership gets things done quickly. More

by jillannmarlatt Verified Customer Verified Customer

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Poor Custumer Service from Service Advisor Derrick Howard. Also, the advised Service repairs were extremely over priced when compared to other auto repair shops within the near by area. Howard. Also, the advised Service repairs were extremely over priced when compared to other auto repair shops within the near by area. More

by aescalan1 Verified Customer Verified Customer

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Jess, it was very polite very nice and efficient. I waited at the dealership for my car while it was being serviced and it was a comfortable relatively quiet, calm environment. The lady at the snack I waited at the dealership for my car while it was being serviced and it was a comfortable relatively quiet, calm environment. The lady at the snack bar was very kind and as I watched her, she was very good at her job!! the service was as expected, efficient and trustworthy. More

by cbarnp Verified Customer Verified Customer

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The dealership is always great! I came on a Saturday 6/7/25. I waited over 2 hours for an oil change and tire rotation. After 2 hours I followed up to see what was taking so long. T I came on a Saturday 6/7/25. I waited over 2 hours for an oil change and tire rotation. After 2 hours I followed up to see what was taking so long. The man that was supposed to check me out was translating for another employer and my car was done. I would have appreciated if he had someone els check me out instead of not updating me and making me wait. I had things to do and was really upset about it. More

by LINDATAMIMI Verified Customer Verified Customer

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