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Justin Mortensen
Justin Mortensen at Ken Garff Hyundai Southtowne

Justin Mortensen

Parts Manager

Ken Garff Hyundai Southtowne

10770 S Auto Mall Dr
Sandy, UT 84070

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4.8
8 Reviews
4.8

8 Reviews

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8 Reviews of Justin Mortensen

November 07, 2025

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Employee Rating

The most painful experience of our lives Took over 7 hours to purchase Lisa is the only person that we have dealt with that does what she says she will do More

by craig.hatfield
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Freddy Gechuki, Jason Stocking, Anthony Almanza

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Nov 07, 2025

Ken Garff Hyundai Southtowne responded

Thank you for your review. We’re sorry to hear that your experience with us did not meet your expectations. We’d like to hear more about what happened so that we can look further into this issue. Please reach out to us at the contact information listed below at your earliest convenience. Anthony Almanza, General Manager anthonya@kengarff.com

October 21, 2025

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Employee Rating

This is my second review. It was ok. They didn't get to my vehicle at the assigned appt time and never washed it after they were done More

by Marcie54
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 22, 2025

Ken Garff Hyundai Southtowne responded

Thanks for taking the time to share your experience. We want all of our customers to be happy with their time spent at our dealership, and we are sorry to hear that your experience did not meet that expectation. We are currently evaluating the circumstances regarding your review. In the meantime please feel free to contact us directly using the information below. Kyle Harden, Service Manager, kharden@kengarff.com

September 25, 2025

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Employee Rating

All my vehicles have been purchased at Ken Garff. Excellent service from Sales staff to the service department. More

by atimanddarlene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 26, 2025

Ken Garff Hyundai Southtowne responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

September 22, 2025

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Employee Rating

Terrible, I have left messages with the service manager and he hasn’t returned my call. For months. The service department, says that they will reach out to the manager and have them call me also and that More

by Tiffanie.sherod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Sep 22, 2025

Ken Garff Hyundai Southtowne responded

Thank you for taking the time to leave a review. We're sorry to hear that you've had a frustrating experience with communication at our service department, and your review has been relayed to the appropriate team members to look into this. In the meantime, if you'd like to reach out to our team directly, please do so using the contact information provided below. Kyle Harden, Service Manager, kharden@kengarff.com

September 16, 2025

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Employee Rating

good service both personnel and shop expertise. Explanations were performed satisfactorily. nice waiting room, clean. More

by hansenlbec
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shayne Skaggs, Sarah Baxter, Skyler Allen

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Sep 19, 2025

Ken Garff Hyundai Southtowne responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

September 13, 2025

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Employee Rating

I don’t get the car i look , but the guys find I other very nice car fits my necessity More

by RP_CAMARA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shayne Skaggs, Jolyn Robbins, Sarah Baxter, Skyler Allen, Bailey Shaw, Anthony Almanza

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Sep 19, 2025

Ken Garff Hyundai Southtowne responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

September 12, 2025

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Employee Rating

Everyone is always very helpful, my husband recently passed and they have helped me take care of my vehicle, no matter how insignificant the problem! They are always very respectful! More

by KRRITCHIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sarah Baxter, Skyler Allen

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Sep 19, 2025

Ken Garff Hyundai Southtowne responded

Thank you for the 5-star review! We value your feedback, and so glad to hear that you found our team helpful. Take care!

August 22, 2025

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Employee Rating

They are always kind and make sure that I know prices and what they are doing. I love the videos that they send. Thanks! More

by Sharon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Rasmussen, Shayne Skaggs, Hank Henriod, Jolyn Robbins, Sarah Baxter, Skyler Allen, Bailey Shaw, Greg Gibb, Alan Satterfield

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Aug 25, 2025

Ken Garff Hyundai Southtowne responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

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