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Justin Martin
Justin Martin at Gary Rome Kia
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Justin Martin | Page 2

Sales & Leasing Consultant

Gary Rome Kia

809 Enfield Street
Enfield, CT 06082

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4.9
80 Reviews
4.9

80 Reviews

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80 Reviews of Justin Martin

November 24, 2023

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Employee Rating

The dealership was well stocked, the salesman knowledgeable and charismatic. The office was efficient and the paperwork was done quickly. Greta communication through our. More

by MCKNAPLEY
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Recommend Dealer
Yes

Other Employees Tagged: David Nathan

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Nov 24, 2023

Gary Rome Kia responded

Here at Gary Rome Kia, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

November 12, 2023

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Brain was by far the best salesman I have ever worked with. So welcoming, attentive, and informative. I’ve already recommended him to friends and family looking for vehicles. More

by AYDEN
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Recommend Dealer
Yes

Other Employees Tagged: David Nathan, Brian Boglisch

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Nov 12, 2023

Gary Rome Kia responded

Thank you, Ayden, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Brian and our team, and we look forward to working with you again.

November 04, 2023

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They made everything super easy. Would highly recommend them to anyone looking to buy a new or used car More

by SCOTT1322
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Recommend Dealer
Yes

Other Employees Tagged: David Nathan, Steve Liptak, Shaun Stevens

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Nov 05, 2023

Gary Rome Kia responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Scott, for choosing Gary Rome Kia!

October 26, 2023

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The service was very good and the employees were friendly and courteous I would recommend More

by DANIELLE201584
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Yes
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Oct 26, 2023

Gary Rome Kia responded

Thank you for taking the time to share your thoughts on working with our team, Danielle. We're glad to hear we delivered such a great experience!

October 05, 2023

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Great customer service ! My whole family has Kia’s from here and we are so happy with our experience and sales reps. More

by STACEYSULESKI
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Recommend Dealer
Yes

Other Employees Tagged: David Nathan, Shaun Stevens

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Oct 06, 2023

Gary Rome Kia responded

Thank you, Stacey, for sharing your thoughts about your experience with Gary Rome Kia. We appreciate your business and hope to see you again soon!

September 29, 2023

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Before I purchased a used vehicle from this dealership I was promised certain specific repairs would be made. Less then two weeks after purchasing the car the issue reappeared (they did what they promised t More

by Al
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Purchase Time
Recommend Dealer
No

Other Employees Tagged: David Nathan, Steve Liptak

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Oct 04, 2023

Gary Rome Kia responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Oct 04, 2023

Al responded

The time to address my issue was when I was having it. No one in upper management had the decency to contact me after my car was vandalized. When the service department called, they said someone would call me back and it never happened. I ended up calling my salesman, who tried to help me through out the issue. Management hid until I spoke with a woman who works out of the Hyundai store. She got the used car manager to contact me, but the GM never and I repeat never contacted me. I was told by two people that he was the one making the decisions on the repairs and once again never did he call me. All further inquiries through the woman at Hyundai were handled with "talk to management at Kia" in other words, I was not getting my car fixed the way they promised. If I had known they were using "repaired damaged wheels" on my car (which I found out 5 weeks after it was vandalized) I would have had my insurance company handle the issue. It was unfair and if I had a recourse through the legal system, I would have used it. You need to read reviews on your dealership, they cheap out on a lot of things on used cars they sell. If you want to handle this, compensate me for being without my car for 7 weeks. The last three weeks they gave what amounted to a tuna can on a roller skate to drive, compared to what I purchased. My only mistake was to buy a car from this dealership and I will continue to tell everyone what they did to me. It was my car and it should have been repaired to my liking not by using used wheels to save money on their lack of security for my vehicle. I will repeat once again, I did nothing wrong, even though they treated me that way

August 18, 2023

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The service department has always been excellent. I’ve been driving a Kia for 7 years now, sales service department have been exceptional, absolutely fantastic customer service More

by SUSANMOBILE
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Recommend Dealer
Yes

Other Employees Tagged: David Nathan, Dangelo Sanchez

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Aug 20, 2023

Gary Rome Kia responded

Susan, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 28, 2023

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THIS WAS A VERY SMOOTH EXPERIENCE EXCELLENT VALET SERVICE WHICH IS VERY MUCH APPRECIATED. THE CAR WAS WASHED 10 OUT OF 10 IN EVERY WAY. THANK YOU More

by QQUUBBIC
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Dangelo Sanchez, Brian Boglisch, Karissa Leduc, Mary Lavelli, Vanessa Williams , Scott Bracci, Annique Kort, La'Toyia Martell

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Jul 31, 2023

Gary Rome Kia responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gary Rome Kia, we look forward to having you as one of our valued customers for many more years to come!

July 17, 2023

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After consecutive poor experiences with East Hartford Kia, Gary Rome was a breath of fresh air. The service team was honest, polite, professional and knowledgeable. I am please to recommend them to frien More

by Yukon Man
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dangelo Sanchez, Brian Boglisch, Karissa Leduc, Mary Lavelli, Vanessa Williams , Scott Bracci, Annique Kort, La'Toyia Martell

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Jul 18, 2023

Gary Rome Kia responded

Thank you so much for your excellent review! We are so glad that our service team had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gary Rome Kia to be a positive one. We appreciate your recommendation and look forward to working with you in the future!

July 08, 2023

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Great service and did not have to wait a long time to hear back from them More

by RALLAN1968
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Shaun Stevens

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Jul 10, 2023

Gary Rome Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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