Justin Harbert | Page 20

Best Dealer Experience Ever! I leased a new 2015 CLA from Mercedes-Benz of Hagerstown at the end of February 2016. This was my first lease experience. I was a bit anxious after I leased a new 2015 CLA from Mercedes-Benz of Hagerstown at the end of February 2016. This was my first lease experience. I was a bit anxious after hearing other lease horror stories. My sales person was Rob Edmonds. Rob was wonderful to deal with. There was no heavy sales pitch just straight forward information and a real desire to match me with a vehicle I would be happy with. This was very refreshing. I had rented a CLA for a week on my last vacation so I was pretty much sold on the car before I walked into the dealer. The biggest thing for me was fitting it in my budget. This is where Austin Shemon came in. Austin explained everything about leasing to me in detail. Answered all my many question with the patience of a Saint. When it came time to sign the paperwork (the nervous part) CJ Brown made that a pleasant experience as well. Because we purchased so late in the evening we were all kind of numb and I missed asking Rob a few questions. I emailed Rob to see if he would mind if came back by the dealership to go over some items on the car. He accommodated with my crazy schedule and answered all my questions. Obviously, at this dealership, their services do not stop once the sale is made. They go the extra mile to make sure their customers are satisfied. During meeting with Rob I meet the General Manager of the dealership who took the time to introduced himself, ask if there was anything else they could do for me. I will recommend this dealership to all who ask me about my vehicle. More

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Spectacular Experience! Chandra was amazing; knowledgeable, witty, and humorous! We have found a friend and salesperson for life! CJ was also fantastic. The entire experience Chandra was amazing; knowledgeable, witty, and humorous! We have found a friend and salesperson for life! CJ was also fantastic. The entire experience took less time then going to a movie and we left with the car of our dreams! Thank you Chandra, CJ, and Justin for a spectacular experience! More

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Great Service Shannon Dorian was a wonderful salesperson who was very well informed about my 2016 GLC300. When asked, her advisement helped me determine which mod Shannon Dorian was a wonderful salesperson who was very well informed about my 2016 GLC300. When asked, her advisement helped me determine which model would best fit my lifestyle. She is a fantastic addition to Mercedes-Benz. Shannon, Mike, CJ and Justin made my buying experience seamless and easy! Highly recommend! More

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Great service and ease I just purchased my second Mercedes from Shannon Dorian and Mercedes Benz of Hagerstown. It was super fast and easy!. Great service as always. I rec I just purchased my second Mercedes from Shannon Dorian and Mercedes Benz of Hagerstown. It was super fast and easy!. Great service as always. I recommend this dealership to everyone I know! More

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Excellent Dealership! I have been a customer of this dealership for more than 7 years now. I just purchased my second Mercedes from them today. The sales associate, Shann I have been a customer of this dealership for more than 7 years now. I just purchased my second Mercedes from them today. The sales associate, Shannon Dorian as well as finance personnel, CJ Brown, could not have been any more customer focused. My service advisor, Adam Himmelwright is also wonderful to deal with. Thanks so much! More

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Thoroughly satisfied A common weakness between me and my wife are Cars!!. We love them. We had an outstanding experience with our chicago benz dealership and I was in the A common weakness between me and my wife are Cars!!. We love them. We had an outstanding experience with our chicago benz dealership and I was in the market to promote myself from my CLA into something bigger. I was just not getting the right kind of dealership. I ended up in few shady dealerships. I am in Frederick, so people can guess who I am pointing to. I never realized that there is a benz dealership in hagerstown, MD. I emailed Rob, the salesperson that I wanted to come in and test ride a C300. Rob is a wonderful guy. He will listen to you patiently, very hands-on and has a good attention to detail. We first test drove C300 and then eventually took home the C450. Rob answered all my questions crystal clearly, there were times when I tested his patience , but he did not loose cool. Also, both Justin who was the General Manager and CJ who was the Financial expert were smart and fast with numbers, because I remember with my wives car, the dealership took 8 hours to get done. The only thing which probably I was little disappointed was with my trade in value, but that is something I could deal with because I presented them with my family and friends discount. Sometimes in a deal, you cannot win 10 out of 10 things, so I understand it. All in all, I will recommend this dealership for a friendly environment, great sales people. Ask for Rob for "sure" and of course amazing senior management. More

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Excellent customer service! Purchased a GLC 300 and could not be happier with my new car or the Hagerstown dealership. They were wonderful to work with and very accommodating. Ha Purchased a GLC 300 and could not be happier with my new car or the Hagerstown dealership. They were wonderful to work with and very accommodating. Having shopped for a new vehicle at other dealerships in the tri-state area, I have to say that the friendliness and customer service we experienced in Hagerstown far exceeded any other dealership. Mike was awesome! Thoroughly explained the vehicles features and was very patient and caring towards my young daughters during the entire car buying experience. Highly recommend Mercedes-Benz of Hagerstown! More

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The best dealership I have ever worked with Mercedes of Hagerstown is the best dealership they are true professionals they are fair knowledgeable and most important make the experience of buying Mercedes of Hagerstown is the best dealership they are true professionals they are fair knowledgeable and most important make the experience of buying a car an enjoyable one. Great product and great dealership More

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Purchase of a 2016 C300 4MATIC Benz This was the best involvement of purchasing a new car that we have ever experienced. It was a joy to work with Barry London. He was very knowledgeab This was the best involvement of purchasing a new car that we have ever experienced. It was a joy to work with Barry London. He was very knowledgeable, patient, and caring throughout the entire experience. The royal treatment we received from Barry, Justin Harbert, and Austin Shemon encourages us to buy our next car from this dealership. More

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EXCELLENT AS USUAL! I've given the 5 star rating due to the fact we've purchased numerous vehicles from this dealer. Mike Lavrenchik is extremely personable, and always t I've given the 5 star rating due to the fact we've purchased numerous vehicles from this dealer. Mike Lavrenchik is extremely personable, and always treats us like a million bucks. Everyone who works there, and we've met most of them, are professional and courteous. We got the car we wanted, they worked out the financing to our satisfaction, and we couldn't be happier. We are repeat customers, and i'm sure we'll be back for our next purchase. Austin did our financing, and was efficient, and great to work with. Thanks again, Mike, and everyone! More

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