Justin Dwyer

I highly recommend both the Service and Sales departments at DePaula. The staff are knowledgeable and customer focused. Service team was very helpful when my older model Ford EV stopped functioning on a near at DePaula. The staff are knowledgeable and customer focused. Service team was very helpful when my older model Ford EV stopped functioning on a nearby highway. Mechanics checked and test drove the vehicle thoroughly allowing me to drive it home. Much appreciated! More

by BecketMA Verified Customer Verified Customer

Report | Print

This dealership has great customer service. I especially liked the video of them working on my car that was sent to me. I especially liked the video of them working on my car that was sent to me. More

by Colette Verified Customer Verified Customer

Report | Print

Luis was excellent. Explained to me what my car needed saving me a couple of hundred dollars that I definitely can not spare at this moment. Everyone was very welcomin Explained to me what my car needed saving me a couple of hundred dollars that I definitely can not spare at this moment. Everyone was very welcoming and I 100% feel like they cared. Thank you Luis and the other gentlemen that work right along side. More

by ariam96 Verified Customer Verified Customer

Report | Print

Depaula Ford (and DePaula Chevy) dealerships are a staple of good customer service. Karen DePaula is carrying on her Dad Tony Depaula’s tradition of taking great care of their customers! John Mainello Troy of good customer service. Karen DePaula is carrying on her Dad Tony Depaula’s tradition of taking great care of their customers! John Mainello Troy, NY More

by John Mainello Verified Customer Verified Customer

Report | Print

Always great Guys Lenny Chance Louis Nice staff Great snacks 😊 In waiting area Lovely experience every time so far staff Great snacks 😊 In waiting area Lovely experience every time so far More

by NANCYBONESTEEL Verified Customer Verified Customer

Report | Print

I would like to personally thank your service department. It’s people like Luis, Howard and your entire service team is the reason we keep buying board products. Thanks, D Paula, Ford, for hiring such consc It’s people like Luis, Howard and your entire service team is the reason we keep buying board products. Thanks, D Paula, Ford, for hiring such conscientious and courteous employees. Thank you Dave A More

by 66 vette Verified Customer Verified Customer

Report | Print

They do listen to your concerns, the customer service is decent, they do offer treats and drink while waiting for a long period of time. decent, they do offer treats and drink while waiting for a long period of time. More

by bgaston121 Verified Customer Verified Customer

Report | Print

Interactions go well. Never pressured to go through with high-cost maintenance on the same day. Never pressured to go through with high-cost maintenance on the same day. More

by anthonykrolikowski Verified Customer Verified Customer

Report | Print

Luis was great! I came in for an oil change and tire rotation. Got it done in good time. He is respectful and friendly. I also worked with Justin Dwyer which showed I came in for an oil change and tire rotation. Got it done in good time. He is respectful and friendly. I also worked with Justin Dwyer which showed the same respect. More

by SHAWNEMS Verified Customer Verified Customer

Report | Print

Great customer service Dealership! I highly recommend the Depaula Ford Dealership to all Ford vehicle owners. I highly recommend the Depaula Ford Dealership to all Ford vehicle owners. More

by Julio Verified Customer Verified Customer

Report | Print