Justin Davis

The service at Findlay is always the best! Everyone cares and treats me like family! I trust this dealership completely. Everyone cares and treats me like family! I trust this dealership completely. More

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DO NOT TAKE YOUR VEHICLE TO THIS SERVICE DEPARTMENT - worst customer service I’ve ever experienced being a lifetime Chevrolet owner. They replaced my battery 13 months ago due to the factory installed worst customer service I’ve ever experienced being a lifetime Chevrolet owner. They replaced my battery 13 months ago due to the factory installed battery failing while my truck was still under warranty. The 13 month old battery has now failed. I was finally able to get one service rep, David, on the phone after trying for 6 hours to reach anyone in the service department. I kept being transferred to voicemail or told someone would call me back. All David would tell me was that since the truck is no longer under warranty, there is nothing they can do. The battery itself has its own 36 month warranty that they will not honor. I have tried again all morning to reach someone as David said a superior manager would have to override the warranty issue. No one has called me, and again, all I get is transferred to voicemail. The service department receptionist, Sarah, isn’t even speaking when she answers the phone, she just transfers me back to John’s voicemail. Ridiculous! More

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I would like to commend Justin Davis for the Outstanding Customer Service he provided me regarding a timely and costly issue I was having for servicing my 2020 Chevy Trax. He showed empathy and concern for Customer Service he provided me regarding a timely and costly issue I was having for servicing my 2020 Chevy Trax. He showed empathy and concern for my issues and made sure I was accommodated; then expedited my service request in a professional and timely manner. Thank you Justin for all your help. It is highly appreciated. Robert Stevens More

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Charged me 45$ "rugs they used to provide services" they already charged me for labor. That's what adviser told me. Oil change 30$ more expensive than henderson chevy. Also couldn't figure out why code P056 already charged me for labor. That's what adviser told me. Oil change 30$ more expensive than henderson chevy. Also couldn't figure out why code P0562 was there. Tried to blame it on bouncie GPS. Worst costumer service ever. More

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