Justin Clemmensen
Justin Clemmensen at Napleton's Arlington Heights Chrysler Dodge Jeep Ram
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Justin Clemmensen

BDC Representative

Napleton's Arlington Heights Chrysler Dodge Jeep Ram

1155 W Dundee Rd
Arlington Heights, IL 60004

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1.9
26 Reviews

Dealership Experience

7 yrs, 3 mos

Industry Experience

8 yrs, 3 mos

Specialties & Trainings

Certified Technician. BDC specialist

1.9

26 Reviews

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26 Reviews of Justin Clemmensen

July 30, 2024

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Employee Rating

Brought my truck in for a squeaky window and a faulty mirror dimmer, after waiting 3 hours they called me in and said the mirror dimmer wasn’t equipped on that one mirror which was my mistake because I t More

by mattlowery1525
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 31, 2024

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

Hello, thank you for taking the time to leave us feedback about your experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (847) 298-0900 at your earliest convenience to discuss how we can turn this experience into a positive one.

April 18, 2024

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Employee Rating

I purchased my 2018 Jeep Wrangler in December, 2022 and have nothing but problems. I’ve contacted the dealership on a monthly basis and no one ever calls me back. When I brought the vehicle at my local dea More

by mmaynard881
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Apr 20, 2024

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

Hi Melissa, thank you so much for taking time to write this review. We are sorry to hear you are experiencing mechanical issues with your vehicle. I would like to mention that customer satisfaction is of our outmost importance, which is why we have a thorough process in place for all of our sold customers. After your purchase there were many unsuccessful attempts made to contact you. We finally spoke with you on 6th of January 2023 where you expressed how great everything was with your vehicle. Multiply follow up were made thru out the pass year and a half but unfortunately we were only able to leave voice mails in hopes of receiving call back. The first record of you contacting the dealership the dealership was on February 12 2024 where you requested warranty information because your check engine light recently went on. Please feel free to give us a call if you need any additional information on extended warranties you have purchased for your vehicle. We will be happy to provide that. Regards, Marta Nilles Customer Relations Manager Naplwton's Arlington Heights CDJR 630-782-9300 x2339/x2378 marta.nilles@napleton.com

Apr 20, 2024

mmaynard881 responded

If you are all about best servicing your customers then why didn’t you call me back to resolve this situation. I have my warranty information, and that’s not what I’m requesting. If you read my compliant or spoke to your team regarding the issues I’m experiencing with my Jeep you would understand that I have been experiencing electrical issues that are making make vehicle unsafe to operate. I’m asking for it to be fixed. My Jeep had over 80 error codes when it is brought in to be serviced. This is unacceptable for a vehicle that was just purchased. Don’t waste more of my time. Pick up the phone and have the curtesy to call me back.

March 08, 2024

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Employee Rating

This was my first time buying a Jeep at this dealership! All I can say is that I had an amazing experience and I am thrilled with the entire process. Matt, Alex the managers and Zach my sales rep were fanta More

by Trax2016
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matt Hadziahmetovic, Alex Goldman , Finance Department, Zach Sales, Joanne Service, Jessica Service

Mar 11, 2024

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

July 13, 2023

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Employee Rating

Not that great was trying to buy car online , but insisted I come in person . I have bought cars on line welcome to the 21st Century, Their response, we don't sell cars to online. HUH they why pu More

by bozstill
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Sep 10, 2023

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

Bozstill, we appreciate you taking the time to bring this to our attention. We regret to learn that you did not have a more positive experience with us. Our website is designed for shoppers to get a virtual first glimpse, of our inventory. Since the information often used to purchase a vehicle is extremely sensitive, its always best that the sale is secured in store. This also prevents the possibility of identity theft issues, or more serious potential fraud issues, from occurring. I apologize if the reasoning may have not been thoroughly explained to you. We are always happy to speak with you in more detail, and hopefully turn your dissatisfaction around. We are however having difficulty locating a customer profile for you, so we are unable to contact you to further resolve. As soon as you are able please contact us to further discuss (847) 298-0900 ext 243. We certainly would've loved the opportunity of earning your business, but I do understand what prompted you to shop elsewhere. Congratulations on your purchase. Please know we are always happy to be of any further assistance to you, and we'd appreciate another chance to turn your initial experience around. We hope to hear back from you soon. Thank you, Sharnae Leachman Customer Relations Manager Ed Napleton Auto Group Sleachman@napleton.com (847) 298-0900 EXT 243 & 211

March 04, 2023

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1000% SCAM! This place advertises a 2023 Dodge Durango GT Plus at $43,680. I arrive to purchase the vehicle at the internet price (With no stars or disclaimers More

by DL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

December 31, 2020

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Employee Rating

After reading the prior reviews on this dealership my review I am sure is not going to come as a surprise. Was interested in a vehicle they had for sale advertised at $43k (this was the advertised pr More

by gokev17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jan 05, 2021

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

Hello, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. Please reach out to us, so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership. Andrew Ramus Customer Relations Manager Arlington Heights Chrysler Dodge Jeep Ram (847) 298-0900

September 30, 2020

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Employee Rating

Tried purchasing a Ram 2500 from Gb and then Justin.  It took 16 emails with Gb to figure out he may have never sold a car before.  They still did not have any other numbers ready.  Then I dealt with the "m More

by josh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

July 25, 2020

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Employee Rating

FRAUD THIEVES SCAMMERS no integrity no respect is what YOU get if YOU ever think about purchasing a vehicle from THIS dealership make sure to read the contract very carefully. More

by Lol
Recommend Dealer
No

Other Employees Tagged: George Metry, Chris Schei

Jul 28, 2020

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

We appreciate your honest feedback about your recent visit. We take our clients' comments seriously and would appreciate the chance to discuss your experience in more detail. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (847) 298-0900 and we will do our best to make this better. Andrew Ramus Customer Relations Manager Arlington Heights Chrysler Dodge Jeep Ram (847) 298-0900

June 17, 2020

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Employee Rating

If you’re wanting to go somewhere with ease and CREDIBILITY and actually cares about you- come here. Fantastic service. Andrew the manager and his sales lady (so kind) Alyssa took care of me as if More

by lolezfrankcent
Recommend Dealer
Yes

Other Employees Tagged: Alyssa Clayton, Andrew Ramus

Jun 19, 2020

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

Hello, we're so glad to hear that you had a five star car shopping experience with our team. Please let us know if there is anything else you may need from us; we're always happy to help! We hope you have a fantastic day, and enjoy your new truck! Andrew Ramus Customer Relations Manager Arlington Heights Chrysler Dodge Jeep Ram (847) 298-0900

June 04, 2020

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Employee Rating

We found a car we were interested in purchasing if upfront. We live about an hour away, was recommended to this place. It was a bit out of our price was and was told over the phone they would drop it More

by beki witt
Recommend Dealer
No

Other Employees Tagged: Brooklyn Colacino, Sharnae Leachman , Mario Gentry, Armi Matienzo, Vanessa Mhango, Lizbeth Puntos, Marquis Singleton

Jun 11, 2020

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

Please reach out to me on my personal cell phone number (708) 802-4521 to address any of your concerns! Thank you Andrew Ramus General Manager

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